My Debt Plan Avis 

509
•
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

My IVA got approved today and I can’t begin to express how thankful I am for my debt plan. I was so nervous calling them asking for help because I’ve been in financial ruin for such a long time, every... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

What can I say about Dominic ingle absolutely fantastic so helpful I have tried to pay what I can for the time been but he has certainly helped me get myself back on track again with my finances. I co... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

How they are very understanding and dont judge what a person is going through . There very helpful and take there time so other fully understand what they are saying to them . Would highly recommend m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Everything has been so easy with my debt-plan. The options are discussed well and you are given plenty of options to choose from on how you proceed with your process. Everyone has been so knowledgeabl... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service des insolvabilités
  2. aussi dans
  3. Service d'allégement de la dette

Écrit par l'entreprise

My Debt Plan is one of the UK’s leading providers of Individual Voluntary Arrangements (IVAs) and debt solutions, committed to helping people regain control of their finances and reduce the stress of unmanageable debt. We understand that debt can feel overwhelming. Our friendly and knowledgeable advisors take the time to listen, explain every step of the process, and create solutions that are realistic and manageable. We pride ourselves on our transparent approach, treating every client with respect, care, and professionalism. More than just a debt solutions company, we aim to empower people to take control of their finances, achieve peace of mind, and move towards a debt-free future.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

509 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 71 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,7

Tous les avis

(509)

160 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very understanding

Very understanding on the phone call to me and helpful with what is available to me to help with my debts and explained all my options to a high standard leaving me feeling like I was being helped and listened too

12 février 2026
Avis spontané
Noté 5 sur 5 étoiles

David and siraj were extremely helpful…

David and siraj were extremely helpful and clear in helping me understand my best options to help me with my debt plans and repayment options

11 février 2026
Avis spontané
Logo de My Debt Plan

Réponse de My Debt Plan

Hi Dan,

Thank you for your kind feedback.

We’re delighted to hear that David and Siraj were able to clearly explain your options and help you find the right solution for your situation. We’re here to support you every step of the way — and we really appreciate you taking the time to share your experience.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

Massive Thank You ❤🌹

I'm so happy how everything going on.
Till i have Lots of problem with debts, I can't stop thinking about all.
I have massive mentally problem.
Today I started new life. Better life ❤
I would like recommended everyone who struggle with debts.
This people, This Team is amazing🤩🤩🤩

10 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Sebastian,

We truly appreciate you taking the time to share your experience.

We’re so pleased to hear that you’re feeling more positive and able to move forward with greater peace of mind. We understand how overwhelming debt can feel, and it’s incredibly important to us that you feel supported throughout the process.

Thank you for your recommendation — we’re here to continue supporting you every step of the way.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

Really helpful team here I really…

Really helpful team here I really thought I was doomed untill spoke with Nathan would recommend this team to anyone who is struggling with debt

10 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Ben,

Thank you for leaving your review.

We’re so glad we could help you feel more positive about your situation. Nathan will be delighted to hear your kind words! Thank you for your recommendation, and we’re here to support you every step of the way.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

The quick action from a man called Adam…

The quick action from a man called Adam has lifted a huge weight off my shoulders. My experience has been absolutely amazing and I'm ready to be debt free!

6 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Arran,

Thank you for taking the time to leave your feedback.

We’re so pleased to hear that Adam’s quick support has helped lift a weight off your shoulders — that’s exactly what we aim for. It’s great to know you’ve had such a positive customer experience, and we’re excited to support you on your journey to becoming debt free.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

Absolutely brilliant

Absolutely brilliant, helped me with everything possible and took a big weight off my shoulder! Thank you

5 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Simon,

We really appreciate your kind words — we’re so glad we could help and take that weight off your shoulders. Thank you for trusting us, and we’ll continue to support you every step of the way.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

Made me at ease and comfortable in my…

Made me at ease and comfortable in my very stressful situation, Adam went above and beyond to help me! It was refreshing 😌 Thank you again!

5 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Siobhan,

Thank you for sharing your experience.

We’re so pleased to hear that Adam was able to make you feel at ease during such a stressful time. It’s wonderful to know his support made a difference, and we’re here for you every step of the way.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

Great experience with My Debt Plan

Great experience with My Debt Plan. The team were professional, clear, and supportive throughout the process. Everything was explained properly, the payment was set at a realistic level, and I felt informed at every stage. Would definitely recommend.

5 février 2026
Avis spontané
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Réponse de My Debt Plan

Hi Kofi,

Thank you for your kind review.

We’re so pleased to hear that our team could support you, explain everything clearly, and set a plan that works for you. Your recommendation means a lot, and we’re delighted to have helped you feel informed and confident throughout the process.

We look forward to continuing to support you throughout this journey.

Thanks,
My Debt Plan Team

Noté 5 sur 5 étoiles

I had a great experience with my debt…

I had a great experience with my debt plan recently. I was going through some financial hardship to the point of the bailiffs taking action against me. Causing overwhelming anxiety and stress. But I reached out to the company and they were fantastic. I firstly spoke to advisor Chris who was so helpful and put my mind at ease with finding me a great solution to help free myself of the debts I occurred. I then continued onto a call the following day with two members of staff who also explained everything in detail and made me feel comfortable with my decision making. I would recommend this company to anyone who is struggling.

5 février 2026
Avis spontané
Logo de My Debt Plan

Réponse de My Debt Plan

Hello,

Thank you for sharing your experience.

It's great to hear that Chris and the rest of our team were able to put your mind at ease and guide you through a solution that works for you. It’s wonderful to know you felt supported and confident in your decisions during such a stressful time.

Your recommendation means a lot, and we’re delighted to have helped you take steps toward becoming debt free.

Thanks,
My Debt Plan Team

Noté 1 sur 5 étoiles

These people are incompetent

These people are incompetent at best or outright dishonest at worst. They completely mishandeled my case and now they want me to pay the IVA as well as the enforcement agency they promised to rid me of.

21 octobre 2025
Avis spontané
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Réponse de My Debt Plan

Hi Natanael,

Thank you for sharing your feedback.

We’re sorry to hear how strongly you feel about your experience with us.

During the advice process, it was confirmed there were no joint debts, so we were not aware of any joint liability at that time. An IVA protects the individual entering into it, but where a debt is joint, the other named party remains legally responsible for the balance.

Once this was brought to our attention, we explained how joint debts are treated and why the third party may pursue the other party. We appreciate this can be upsetting, particularly where family members are involved, however since they are still liable for the debt, this is why the enforcement agent is still contacting them. We did look into another debt solution for the other party, however they did not qualify.

We have provided you with the additional information you requested. If you would like to discuss the situation further, we’re here to help.

Thanks,
My Debt Plan Team

Noté 1 sur 5 étoiles

Starting to worry about this company…

Starting to worry about this company they’ve not been helpful at all I have to keep chasing them regarding my debts plan I now have court action against me and they’ve not sorted my debt plan that was agreed I keep messaging with no response. I would not recommend

21 janvier 2026
Avis spontané
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Réponse de My Debt Plan

Hi Keara,

Thank you for taking the time to share your feedback. We’re sorry read your comments and understand how worrying court correspondence can be.

Having reviewed your case, your proposal was unfortunately rejected following votes from two creditors. We contacted the relevant parties to request clarification and explore whether any revised offer would be accepted, however we did not receive a response that would allow the arrangement to proceed.

You were informed when the rejection vote was received and an increased offer was discussed at that time. Following the formal rejection, you were contacted and referred to a specialist team to explore alternative debt solutions, so that you could receive appropriate support as quickly as possible.

If you are currently awaiting further progress in relation to that alternative solution, this would sit with the external provider handling that process. However, if you would like us to review anything or provide further clarification, we are more than happy to assist, so please do contact us.

Thanks,
My Debt Plan Team

Noté 1 sur 5 étoiles

A creditors nightmare

If you are a creditor then I am afraid you can expect very poor support or professionalism from this company. The professional standards for Insolvency Practitioners are quite robust yet my experience with this company as a creditor is that they are far from meeting these standards. I have found that their processes have been so bad that I have raised a formal complaint with the Insolvency Practitioners Association, and am awaiting their review of the performance of this company. From simple document management, to response times, to the quality of their review of the debtors circumstances, they have been terrible.

14 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Horrible treatment

Horrible treatment! Had 14 rapid phone calls every day from Friday 12/12 to 18/12. I told them and the agent to stop calling me as I had 6 calls in one day. So i block their numbers, yet every day still call. I've. Messaged the agent Aaron, to stop calling and harassing me 6 times, yet thinks it's a game and still continues to call several times a day. They are literally harassing me. Shame I can't add photo's to show the repeated calls

12 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

If I could give it 0 I would the worst…

If I could give it 0 I would the worst company ever absolutely shocking 3 times I was supposed to have my creditors meeting and it got cancelled I now have the police involved due to these incompetent people but when they want your money they are there like a shot ! Plse avoid using these and look elsewhere

10 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Such wonderful helpful service

Such wonderful helpful service , was at my wits end what to do. My wonderful agents have really helped me more than they will ever know , and are now in the process of setting up my plan . Thankyou so so much

10 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing service

Absolutely amazing service, contacted them after having a bailiff at my door yesterday evening and spoke to a very helpful advisor via whatsapp after 8pm last night, fast forward to this morning and the ball is rolling to get an IVA in place and the advisor on the phone was very friendly and helpful and empathetic! Highly recommend!

23 octobre 2025
Avis spontané

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