Rep was knowledgeable and honest advised on carpet choice . Quick initial fitting date totally spoilt by bad fitter who was shoddy and careless ( more interested in getting off for tge weekend) had to... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The fitters left a mess everywhere,damage to livingroom door,leaving empty cans of energy drinks,and bad language thankfully no kids were in the house
L'entreprise a répondu
I had my whole upstairs and stairs done by Adam and he has done an excellent job! Made sure everything was exactly what I wanted and talked me through everything. Adam was very professional and friend... Voir plus
L'entreprise a répondu
Im not one for reviews but feel like you really deserve a 5 star. The carpet fitters were fantastic, so friendly and nothing was any trouble at all and the carpet is better quality than my others whic... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
My Dream Flooring provides high-quality flooring solutions, from carpets to laminate and vinyl, with flexible weekly payments starting at just £10—no interest, no hidden fees, and free measurement appointments. Our affordable payment plans ensure you can furnish your home comfortably without compromising on quality, whether you're a first-time buyer or a longtime homeowner.
Coordonnées de contact
Royaume-Uni
- mydreamflooring.co.uk
4,6
Excellent
342 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent service fantastic quality…
Excellent service fantastic quality Excellent fitter
12 août 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for your review Tania, it is much appreciated.
Lovely floor and Adam was so nice and…
Lovely floor and Adam was so nice and professional definitely order again
6 août 2026
Avis spontané
Réponse de My Dream Flooring
Hi Kelly, we all look forward to seeing you again.
I wanna thank Adam for coming and…
I wanna thank Adam for coming and fitting my carpet this morning done amazing job thank you so much
5 août 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for the review Sarah. I will let Adam know about your comments
Fantastic from start to finish
Fantastic from start to finish. Very professional and so happy with my new flooring. extremely fast at fitting perfect job done
5 août 2026
Avis spontané
Réponse de My Dream Flooring
We do love a happy customer. Thank you for the review Lindsay.
Adam the fitter attended on time and…
Adam the fitter attended on time and did a great job. Really professional and quicker then other fitters. Carpets are super soft and look brilliant.
3 août 2026
Avis spontané
Réponse de My Dream Flooring
Sounds like you had an all round great experience. Thank you for the review.
Excellent service very fast and pristine job
Excellent service very fast and a pristine job very impressed lovely chatty bloke very friendly would highly recommend
30 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Hi Leonie, thanks for a great review. It is much appreciated. We look forward to seeing you again.
Adam showed up on time and was really…
Adam showed up on time and was really helpful moving stuff around the house to make sure we had our carpets fitted today. Really nice and easy to work with👍 thanks again Adam👌
29 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for taking time to put on the review. I will pass your comments on to Adam.
No accountability!
Received my reply and i’m baffled so why was i told it was included in the £640.50 how ridiculous? We wasnt told that our £40 was non refundable aswell,customers should of been alerted I was present for when Cameron attended the property i wasn’t present when my mother was reading anything on HER phone.That was verbal communication who in their right mind would pay £255 for a fitting for a floor?in a tiny room?What if your customer cant read english or cant read properly in general have u thought of that? Some ppl dont have someone else to read for them?What an idiotic response i’m sorry but how ridiculous its not in your agreement its told after when u accept what date your going to attend to do the fitting😂, however i have read your reviews and that is absolutely not the first time she’s been rude so i doubt you give good training. Absolutely scam of a company, you’ve been charging your customers for measuring too? We wasn’t charged so that definitely means your a scam!!!!!!!!! Oh and our experience also suggests that,I do not require another reply unless its to accept your faults as a”company”.
15 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for getting back to us.
I’m sorry our explanation didn’t address your concerns to your satisfaction. Instead of continuing this exchange, we’d like to bring this matter to a close now. We will be reviewing your experience thoroughly and using it in our staff training.
They offer to take weekly installments…
They offer to take weekly installments and they will deliver before all Installments are completed. The job is neat
21 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for the review Tonny. All you have to do is keep paying until its paid off. Then you can have some more flooring.
Very nice professional men came to fit…
Very nice professional men came to fit the carpet. Really pleased with how it looks. Great service at a great price.
21 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you Laurie. Nothing makes us feel better than a happy customer.
didn't tidy up afterwards
the guys were a laugh, but the didn't clean up after themselves and left all the cutoffs, rubbish for me to get rid off and I don't drive, plus they left surplus cutoffs upstairs after doing the stairs carpets
21 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Unfortunately we can not take the rubbish away, we have to leave that to you guys. However, the fitters should have left it tidy. For that We do apologise.
Adam came to do my laminate yesterday
Adam came to do my laminate yesterday, done a perfect job. Thank you ☺️
20 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you Eve, love the smiley face
Stewart and him team arrived at my home…
Stewart and him team arrived at my home at the time he said he would and done a fantastic job of my flooring . Thanks
20 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for the 5 star review Donna. I will pass your comments on to Stewart.
The boys done an excellent job and I'm very happy thank you.
The boys done an excellent job and i am very happy with the work they done i will recommend this company to my friends and family.
15 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you Jamie, your review is much appreciated. Lets hope your family and friends are as happy as you are.
Adam the flooring fitter was great…
Adam the flooring fitter was great overall great experience will keep on using the company thanks
6 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you Rachael, your positive review is much appreciated. I will also pass your comments on to Adam.
Excellent service the 2 men were top…
Excellent service the 2 men were top notch at fitting expensive company but you get what you pay for
7 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for the review.
I have cancelled today
I have cancelled today, it's ment to be affordable payments but the measurer wants £200 then the fitters need £300 customer service is absolutely appalling that's no way to conduct a business, I've paid £400 already for absolutely nothing, I want a full refund
6 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Hi Isobel,
Thank you for your messages — I’ve reviewed our previous correspondence, and I appreciate that up until now our discussions have been positive, with all your questions answered clearly.
I understand you may have concerns about the payment arrangements, so let me confirm the details again for clarity:
Your order covers 5 areas: living room, hall, and 3 bedrooms. Which is quite a large order.
As discussed with our representative, you agreed to an initial payment (which serves as your deposit), followed by a tailored fortnightly payment plan. You were also informed about the pre-fit amount.
The fitting fee is paid directly to the fitters on the day of installation. They are self-employed contractors, not employees of My Dream Floor Ltd, so we do not handle or receive this payment.
You also received a contract via e-mail, which you signed and accepted. If however, you decide you no longer wish to proceed with the order, please just let us know and we will walk you through the cancellation process — no complicated steps required.
We work hard to provide a good service and value our reputation, so we would have hoped that you’d given us the chance to resolve any questions directly with you before leaving feedback on Trustpilot. We are always happy to talk through anything that feels unclear.
Best regards,
My Dream Floor Ltd
Neil was lovely did a amazing job on my…
Neil was lovely did a amazing job on my flooring cleaned after himself and definitely would book again
6 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Thank you for taking the time to post this wonderful review Gemma. It is much appreciated.
If I could give it zero I would the…
If I could give it zero I would the flooring is bog standard that you can get from b&m which it’s totally overpriced. I paid £295 on my first visit with Andy last Wednesday and was told if I paid extra my fitting would be in 7-14 days then I get a text to say it’s the 28th July. Been trying to contact them all weekend through the what’s app email and phone but no answer of reply. The woman in the office is a cheeky woman with no customer service skills whatsoever - don’t give them your money scam artists who aren’t FCA approved either when she admitted it on the phone.
Quick update they have decided to call me pretending to be from head office to say they don’t know anything about the situation but when I told them about the cheeky woman laughing down the phone at us earlier she said I was sitting across from my college and she didn’t say that. They also asked me to take this review down. Absolutely not a chance!! I hope people see this and decide not to spend any money with them.
6 juillet 2026
Avis spontané
Réponse de My Dream Flooring
Hi Emma,
We are sorry to hear you felt the need to share your comments on Trustpilot and Google. At My Dream Flooring Ltd, every member of our team works extremely hard to provide the best possible service. While we aim to meet everyone’s expectations, we recognise that occasionally we may fall short for a small number of customers.
Please be assured that we are in no way a “scam” as you have suggested — we have many satisfied customers across the North of England and Scotland.
Regarding your comment that our products are equivalent to those sold at B&M: we offer flooring options to suit all budgets, which we categorise as Good, Better and Best. The “Good” range is our budget-friendly option, which is the product you selected. We also offer flexible payment plans, which B&M do not, — weekly, fortnightly or monthly — which require time to set up and confirm before work can begin
In terms of fitting times: it is rarely possible to complete an installation in under two weeks. The process involves several steps: your order must be processed, the flooring ordered, cut to size, and delivered to a local fitter. Paying a larger deposit, as our representative suggested, helps speed up this process. Lead times also depend on how busy our fitters are in your area, which is why your estimated completion date is slightly longer than you may have hoped.
Regarding your request for a refund: we are happy to process this, but like all businesses, we follow our standard returns and cancellation policy. Once you have completed and returned the required forms, your refund will be issued promptly.
We hope this clarifies our position. If you have any further questions, please let us know.
Kind regards,
My Dream Flooring Ltd
I'm so delighted my floor is beautifull…
I'm so delighted my floor is beautifull the change is unbelievable ,and for the fitter thankyou for a fantastic job what s lovely bloke friendly polite can't wait to have him back thankyou do much xxx
3 juillet 2026
Avis spontané
Réponse de My Dream Flooring
What a wonderful review, thank you Katrina
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