Took on a minor's debt from the IONOS Group and then hung up on me when I started questioning their policies. Used to be called Arvarto Financial Solutions Ltd, which has 1 star on Trustpilot... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The person I spoke to was incredibly helpful, polite and understanding. If you're worried or anxious about being in debt, it really does make you feel better if you get the courage up and take the plu... Voir plus
L'entreprise a répondu
Thames water chase you a couple of weeks after sending the bill They mis manage our supplies and pipes And rake in billions to give to their shareholders their management has almost bankrupted... Voir plus
Bernadette answered all my questions and was very helpful. She understood what I needed. A very professional, pleasant lady.
À propos de l'entreprise
Écrit par l'entreprise
Working on behalf of trusted brands, our clients turn to us to help their customers, typically when they fall into arrears. Our colleagues specialise in supporting people experiencing financial difficulty, and our goal is simple: to deliver compassionate, affordable, and sustainable solutions. We understand that life happens. That’s why we focus on listening, not judging. Our team of trained specialists take the time to understand each customer’s individual circumstances and works with them to create realistic, sustainable solutions tailored to their situation. Authorised and regulated by the Financial Conduct Authority, Everyday People Financial Solutions (EP Financial Solutions) is part of the Everyday People Group of companies.
Coordonnées de contact
9 George Square, G2 1DY, Glasgow, Royaume-Uni
- 03445714030
- contactus@MyEPFS.com
- myepfs.com
4,3
Excellent
439 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A professional contact which reinforced…
A professional contact which reinforced the arrangements already in place and I am happy with the way I have been dealt with.
10 novembre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the feedback. We appreciate you taking the time to provide a review.
Advisor was helpful and supportive
Advisor was helpful and supportive. Very happy with the service.
6 novembre 2025
Avis spontané
Réponse de EP Financial Solutions
It's great to know you found our team helpful and supportive. Thank you for the feedback. We appreciate the review.
Very helpful and easy to communicate
Very helpful and easy to communicate
5 novembre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Extremely helpful.
The gentleman I spoke to today was very helpful which allowed me to resolve the issue with the third party.
3 novembre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the feedback. We appreciate the review. We are glad you found our team member helpful.
Very patient and good listener
5 novembre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Réponse de EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Tha advisor was so helpful and friendly
Tha advisor was so helpful and friendly
29 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you. We appreciate the review.
Réponse de EP Financial Solutions
Thank you. We appreciate the review.
Donna on phone was amazing thank you🙂-…
Donna on phone was amazing thank you🙂- Kieran
20 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the feedback. We will pass on the kind words to Donna.
Réponse de EP Financial Solutions
Thank you for taking time to provide a review. We appreciate it.
Moving forward
I have been in debt for a long time and found talking to my debtors very difficult , hostile some what aggressive , not this lady I felt she cared and was very compassionate and understood how difficult just talking can be , not this lady she made me feel calm and relaxed and actually cared about my circumstances. Made dealing with my debt so much nicer and I can see a light at the end of the tunnel again .
15 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to provide feedback. We know it can be difficult to talk about debt, and we’re so glad our advisor made you feel supported and at ease. It’s great to hear you now feel more positive and can see a way forward.
Réponse de EP Financial Solutions
Thank you for the review; we are pleased to know you found the teams service to be helpful.
Very rude and not helpful at all.
I spoke to this company twice in the last three weeks. Each time I call in they are all chirpy until you tell them your name. I found the advisors tone changed immediately upon asking my details. We are all human being regardless of which part of the world we are from. I was born in this country. Indirect racism unfortunately.
10 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
We’re sorry to hear that you’ve come away with this impression after speaking with our team.
At EP Financial Solutions, our approach is always to listen first and never judge. We aim to treat every person with compassion and respect, regardless of their circumstances. The experience you’ve described doesn’t reflect the standards we work to uphold.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Appreciated that someone listened to…
Appreciated that someone listened to understand, rather than listen to respond. There is always a solution.
6 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thanks you for taking the time to provide feedback. It is always pleasing to read that our team have listened and understood.
Very helpful and well informed adviser.
Very helpful and well informed adviser.
Understood the situation very well and provided good advice regarding future action.
9 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
We appreciate the review, thank you. Glad to know our advisor was helpful and well informed.
Réponse de EP Financial Solutions
Many thanks for the review.
The advisor was very compassionate!
The advisor that I spoke to was incredibly understanding of circumstances and gave me some reassurance that things do get better. I wish I caught his name because he deserves some recognition for going the extra mile!
8 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know our team member has been compassionate and understanding.
Very helpful reassuring put my mind at…
Very helpful reassuring put my mind at rest
8 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for the review, it is appreciated.
It was an open communication…
It was an open communication surrounding
With professionalism.
7 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for taking the time to provide feedback. Glad to know you were happy with how we engaged.
Easy as that
With the memmber off staff i had to help me the bill has been paid and account n9w closed. Was happy to listen to all my questions and by working together was able to get it all paid. Was there to help not judge thanks for your help
8 octobre 2025
Avis spontané
Réponse de EP Financial Solutions
Thank you for sharing your experience. We’re glad our team could support you and that everything was resolved smoothly.
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