isense Avis 

I cannot say enough about the customer service and warranty from Isense. I would rate the warranty and customer overall 5 stars!

The customer service lead, Liam was a superstar ! He responded quickly and resolved the warranty claim immediately. Although my Mattress experienced an issue, the customer service by Liam and isense made my decision to purchase my isense mattress an excellent choice.

I have had back problems for years and the iSense mattress has made a huge difference in the quality of my sleep. I wake up in the same position I fell asleep in and am not in pain and without stiffness in my lower back. I highly recommend iSense for your consideration.

Good product. Sales person was pleasant and informative. I needed a replacement mattress for my faulty sleep number mattress, and I needed it fast. I was able to get it the next day. The people at the factory were excellent and even loaded into my car.

The product they sent me was defective. I gave them a reasonable time to correct the defect but only got the run around. I finally decided to return the mattress. They initially tried to extract a 25% discount because the trial period was not over. They finally agreed to give me a full refund when I reminded them the product was defective. When I received the refund they deducted $777 which they claim is the value of the “free” pillows.

This is a completely dishonest company.

I purchased a queen queen size Isense mattress and really wanted to love it. The settings didn't have enough variation for firmness therefore I wasn't able to keep the mattress because my lower back was aching. After the 45-day trial. I requested a return to Isense. The return process was easy and the pickup was seamless. Upon receiving my refund I noticed I was shorted $211. I contacted customer service and they informed me it was to pay for the two free pillows that were sent with my mattress. Had I known the pillows were not really free I would have opted out of getting them.
Overall, my experience with Isense customer service has been great. However, I would warn you to please review the return policy before you receive any promotional items for free.

We purchased 2 Isense Premier Hybrid twin xl mattresses with adjustable frames and after we made 2 pressure adjustments per side which was 2 nights, we are now totally in love with our beds. We purchased these beds due to back and hip pains. The pains have been eliminated. We previously owned Sleep number, Tempurpedic and Nectar beds and the Isense is by far the best we've owned.

We have been wanting a new bed and I have been dealing with a salesman from isense named Chris. He has been so helpful and knowledgeable throughout my wife and I whole experience. He has gone above and beyond to make sure we have been taken care of. Chris is very PROFESSIONAL and COURTEOUS throughout the whole process. THANK YOU CHRIS for a JOB WELL DONE!

*I will update this review with feedback on the mattress itself once it is received; this review is solely for the outstanding, personalized customer service experience provided to me by Christopher Coffey*

I am a disabled student who suffers from severe, intractable spinal pain in my lumbar and cervical spine. Due to my circumstances, I am well below the poverty line, and thus had to fund a significant portion of my iSense purchase through a combination of grants, medical scholarships, and student aid refunds; a series of processes which were uncertain to succeed from the start and even in a best case scenario, would take many months to pull together. Thankfully, this wasn't a leap of faith which I had to take on my own. From my very first inquiry to iSense about student discounts, I had the privilege of being partnered with Chris Coffey.

Over a period of around 6 months, while I filed grant applications and applied for scholarships, Chris was omnipresent, being there when needed to change up the plan, generate more than a few personalized quotes, provide advice on which bundle was right for me, and reliably help me to feel confidant enough to keep on fighting for funding even when it seemed like I would never manage to afford my new bed. Truly, the experience was akin to having a personal concierge.

Chris didn't truly know if I would ever manage to make a purchase, but despite this, he never pressured me into selecting a lesser model so that he could earn a sure commission as opposed to the model which I knew was right for me but was much harder for me to find funding for. His patience, product knowledge, compassion, and professionalism are unmatched in any customer service encounter I've ever had. That concierge level of service, by itself, was enough for me to know beyond any doubt that iSense values quality and reliability above anything else. I would highly recommend anyone looking for a new sleeping arrangement to look into iSense products, and am overjoyed to have been able to get one for myself.

Chris was pleasant and informative. Was patient and answered all our questions.
Thanks

We love our iSense mattress! It is so comfortable and supportive. Now when we stay elsewhere and sleep on a different mattress, we are disappointed. We love coming home to our bed! It makes a huge difference in quality of sleep.

As an owner of the iSense Hybrid Premier, I can confidently give this mattress five stars. It truly delivers on the promise of personalized comfort. The dual adjustability is a game changer! My girlfriend and I can finally both sleep well. The hybrid construction provides an excellent balance of support and pressure relief, preventing aches and stiffness that I used to experience with other mattresses. I wake up feeling refreshed and ready for the day, a testament to the quality of this bed. The app is intuitive and easy to use. This mattress has improved my sleep quality and well-being. It's a fantastic investment for anyone seeking truly customized comfort.

Return customer here. I just ordered my upgraded mattress last Sunday March 28th and it already arrived today April 4th,2025. So excited to go from a Queen to a king! We absolutely love this brand. We are customers for life ❣️ Not to mention the sales team and delivery people are amazing!!! Shout out to Chris Coffey for going above and beyond with all of our questions. Also for making sure we got the best deal possible! Here's to more space and a great night's sleep!!
Update from our Google review in April. We are still loving our mattress and the extra space the king size has!! Our guest room was upgraded with our old queen size mattress. I can't say enough about this brand and their customer service!

The adjustability of this bed is so nice to have now. Love how relaxed it makes me feel when lying on it. I have much better sleep now and wake up more refreshed. Each side is adjustable for yourself or your partners preference. Much cheaper then a Select Comfort!

It has taking time to get use to falling asleep. The fact I NOW wake up at 4 am instead of 5am! Tells me I’m getting great sleep! Don’t feel tired at all!! Back pain is gone! Love it!

Bed was almost 4K and is only 1.5 years old and is absolute garbage! There is an indention in the mattress and they are telling me that it is a body indention and not covered under warranty. Why the heck should a mattress have any kind of indention when not being laid on! Run from this brand!!

I can't at this time tell you how the mattress is overall, as I have not slept on it enough to get a good feel yet. On the other hand, the order process was good, as they want you to buy. After the purchase was a complete different story. The bed was delivered to a different shipping/set up company from Isence. They must have over booked the first shipment and could not deliver that day. The next delivery day, it snowed a little and they said it was too bad for their drivers, blah, blah, blah. The third delivery actually yielded a mattress. The people were professional and did a nice job on set up and clean up. All totaled, I was out 2 vacation days for me and 1 for my wife to make this happen to the tune of $1300.00. When calling the logistics company and Isence customer reps, I got the standard I'm sorry, blah, blah, blah. They finally gave me a WOPPING $200.00 for my inconvenience. SOOOO Generous! More to come on the mattress itself. Stay tuned.

I used to wake up with back pain, and now I don't. I thought I was just getting old, but now I know it was my mattress. I bought an iSense Hybrid Premier. I really like how I feel when I wake up in the mornings.

If I could leave a 0 review I would have. I gave over $5,000 for this split king bed from isence. Slept good for a few months then after that I've never been in so much pain. The air bag bladder (hybrid) only airs up mid-back doesn't do no good. Feel like I have permanent back pain now right at the syatic nerve where tailbone is. I do not recommend this bed. It seemed like it was good enough until my warranty days were up now I'm just stuck with thousands of dollars worth of junk and still out of a good bed. Sorry iSense just telling it how it is!

What a let down! We ordered a new king when we sold our house. Never got to set it up till 6 month later when we got in our new home. Was too stiff and couldn't adjust soft enough for my wife. We contacted them and they put us through a sleep regiment to try and see if it would work but to no avail. When we requested a refund they said it was passed the 6 moth return period. So we were led on to believe they were taking care of us because we explained the move situation. They would not return our calls and dropped us! How sad and unfortunate. Now we have a $5000 bed that we can't use.

You would think a caring company would at least work something out due to the circumstances. What an unpleasant experience.

I wrote a review about ISENSE because I had a issue with there control box. After getting to the customer Service Manager (Chuck Hancock) Everything that I had a problem with was quickly remedied. Service was EXCELLENT and the new parts were shipped out to me right away. I have a very bad back from my time in VietNam caring around a 50 lb radio along with everything else. This mattress is unbelievable when it comes to adjusting to my comfort needs and I get the support that I personally need and could not find even though I went through so many spring, foam and another brand of air mattress.
I recommend this mattress to anyone who is looking for a GREAT nights sleep but especially someone who is suffering with back problems.