The quality of the product is what I was hoping for, something that I don't handle like it will break, I feel comfortable drinking out of the sake set. I've seen others mention, and I agree, that co... Voir plus
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Lisez les avis des autres
Hard to know the size if u have not a tape beside u,.. perhaps showing it beside an average hand size would be useful. It was my mistake, I actually ordered from estimation... 😆 Wouldn't advise it!... Voir plus
Fantastic selection of Japanese goods! My wind chimes came quickly and the price was great - I would highly recommend this shop to anyone with an interest in high quality Japanese craftsmanship! I ha... Voir plus
I ordered the Damascus Knife Nyu. It arrived quickly and was packaged very well. The knife is beautiful, incredibly sharp, and so nice to hold. It's weighted perfectly in the handle and very ergonomic... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
My Japanese Home, a reputed online store, deals in a wide range of Japanese styled products like Japanese Tableware, Japanese Kitchen Tools, Japanese Living Room and Japanese Décor items.
Coordonnées de contact
12 Constance Street International House, E16 2DQ, London, Royaume-Uni
- contact@myjapanesehome.com
- myjapanesehome.com
4,2
Bien
351 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cute little set
Perfect gift for the best man and brother. Very good quality and so cute
6 juillet 2024
Avis spontané
Fantastic selection of Japanese goods
Fantastic selection of Japanese goods! My wind chimes came quickly and the price was great - I would highly recommend this shop to anyone with an interest in high quality Japanese craftsmanship! I had searched high and low for a wind chime with 16 rods - the Japanese number that brings the most luck and wealth into a household. I also wanted it to be in copper (for our 22cnd wedding anniversary). I thought I would never find one until I discovered this gem of a shop with all kinds of wonderful Japanese goods!
1 juillet 2024
Avis spontané
Got a tatami
Got a tatami. Turns out that the are selling cheap mattress toppers instead of the real thing. Looked into returning it and it won't fit in original packaging as the thing was so vacuum packed it's impossible to do. Packaging is the size of a large pillow.
Waited a month for something you can get from your local Tesco for £20
26 juin 2024
Avis spontané
Réponse de Myjapanesehome
Thank you for writing your review about My Japanese Home.
We understand that there was a shipping error and the wrong product was sent, but we do not understand why you did not contact us to return the product.
We would have sent a free return label and refunded your purchase.
We do not know your identity and in fact we complained to trustpilot and you have not informed us of the veracity of your purchase, because we would have contacted you to manage the return.
Unfortunately, as Cynical Tiger does not appear in our database, we were unable to contact you.
Sincerely.
Ewan
Customer Service Department
Great quality product
Great quality product, perfect for the summer months, and delivered quickly.
1 juin 2024
Avis spontané
Product brilliant but unsure about…
Product brilliant but unsure about deliver update
18 juin 2024
Avis spontané
Shinigawa Sake set
Excellently made- sits well in the hand, light as a feather but with the most elegant balance, made with the respect and care with which sake deserves to be imbibed.
7 juin 2024
Avis spontané
Nice produce
Nice produce, quick delivery and responses via email to my queries. Would use them again.
4 juin 2024
Avis spontané
Product is good
Product is good, well packed and survived hours sitting in the rain until i got home
27 mai 2024
Avis spontané
Received my items in perfect condition
Received my items in perfect condition. Was worried as they were fragile but they were packed well for protection.
20 mai 2024
Avis spontané
The product was excellent and has…
The product was excellent and has received lots of positive comments. Delivery seemed to take an age
22 mai 2024
Avis spontané
Haven't used it yet as it is for a gift…
Haven't used it yet as it is for a gift somebody wanted and they will not be given it to July. But they look to be good quality and was delivered very swiftly.
13 mai 2024
Avis spontané
El producto es lo que yo esperaba
El producto es lo qie yo esperaba, tenía dudas ya que solo había visto una foto y en muchas ocasiones existe una diferencia entre la foto y el producto cuando lo recibes
El envío llegó el día que me dijeron
Todo perfecto
Muchas gracias
24 avril 2024
Avis spontané
Terrible experience
Ordered a couple of chairs nearly 6 weeks ago, still have not received. Tracking link from customer service shows movement through the system—shipped from CHINA, when the company is in London and I assumed would be shipped from there!—but not enough detail for me to know exactly where it is, just generic updates like "plane has landed" and "airline departure" but actual location not given. I am so disappointed in this experience, had I known the items would take so long to arrive I never would have ordered from this company. As it is, I still have not received my order and despite the customer service agent's reassurances, I don't know if I ever will.
EDIT: I finally received the chairs a couple days ago. They are OK, but not really worth the time and hassle. The seat cushions were covered in plastic that was hard to remove (I think it is intended to stay on the cushion but would be unpleasant to sit on) and I don't like the color or cheap fabric of the cushions. All in all, I'm not thrilled with my purchase but no way am I going to try to return them for a refund, given how long it took to receive them. Won't be buying from this shop again.
7 mai 2024
Avis spontané
Réponse de Myjapanesehome
Thank you for writing your review about My Japanese Home.
Indeed, we are sorry for your bad shopping experience and we work every day so that something like this does not happen again.
Because the chairs you purchased had to be made to order, the manufacturer delayed shipping more than expected and we are very sorry because we were also more days late than expected in shipping.
That being said, you can completely trust us and that you will receive your order. You will see how soon the package arrives in your country and will be delivered to your home by USPS.
We are sure that you will be very happy with these chairs that you have purchased and the wait will be worth it, although right now we totally understand your discontent.
In any case, you can contact us and we will inform you of the status of your shipment and if the package has finally been lost or damaged in transit, we will make a new shipment or refund your purchase.
You will never lose your money, your purchase is safe with MJH.
Apologies for the inconvenience.
Sincerely.
Ewan
Customer service department.
EDIT:
As we told you, you have finally received your order.
We regret your dissatisfaction with these chairs and as we have told you, if you do not like them, you can return them for free.
We have sold thousands of these chairs and customers have always been happy with their purchases.
As we told you, understand that sometimes these chair orders are made to order and may be delayed a few days in delivery (it also depends on the location of the clients because we ship to many countries).
Honestly, if you are not happy with your purchase, you can contact us and make a return and refund or if the product is defective, we can also send you a new shipment.
We are here to satisfy our customers and solve any problem that may occur in the purchasing process.
Sincerely.
Ewan
Customer service department.
Overall great experience
Delivery was fast, teapot was securely packaged and undamaged, not to mention beautiful!
12 avril 2024
Avis spontané
Good products and delivery in a…
Good products and delivery in a reasonable time
9 avril 2024
Avis spontané
Good quality parasol for decorative…
Good quality parasol for decorative use. Wooden handles would be welcome. Will purchase other colours.
29 mars 2024
Avis spontané
Very nice quality
Very nice quality. Very comfortable. Have already slept 50 hours on it. Fall asleep fast!
16 avril 2024
Avis spontané
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