I spoke to a lovely male pharmacist. He was very professional but very caring and understanding. He offered some great advice and my prescription will be with me in the morning! Great service
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Very good online pharmacy. Quick delivery and great service. Took one day for meds to arrive and I had delivery confirmation within a few hours. Efficient and fast delivery.
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My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Voir plus
Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
564 avis
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A répondu à 94 % de ses avis négatifs
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A professional, efficient service
A professional, friendly, efficient healthcare service. I booked my appointment 30 minutes before it started, spoke to a really helpful pharmacist, got my prescription paid for via text and looking forward to using the service again.
8 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Timea,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
I cannot express how grateful I am to…
I cannot express how grateful I am to my local surgery pharmacy. Starting Mounjaro has truly changed my life, and the support I received from the pharmacy team made all the difference.
From the very beginning, they treated me with kindness, patience, and genuine care. They explained everything clearly and made me feel supported every step of the way.
Mounjaro has helped me more than I ever imagined in my weight-loss journey, and I finally feel like myself again. Knowing that the team was there for me gave me the confidence and hope I needed.
Thank you from the bottom of my heart. I truly recommend this pharmacy to anyone who needs compassionate and professional care.
8 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Jucilina,
Thank you so much for your kind feedback! We’re delighted to hear that Mounjaro has had such a positive impact on your journey, and that our team could support you along the way. Your kind words mean a lot to us, and we’re so glad to have been able to help you feel like yourself again. Wishing you continued success and well-being!
Best wishes,
The My Local Surgery team
Booking and waiting list wasn’t long…
Booking and waiting list wasn’t long for me which I was pleased . Medication sent to me by Royal Mail. It was very helpful and convenient . I highly recommend it.
thank you.
28 novembre 2025
Réponse de My Local Surgery
Hello Masoume,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
Ordered and paid for medication and…
Ordered and paid for medication and never arrived. No customer service or refund.
4 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Christian,
I’ve checked your order and can see that your consultation took place on 3rd Nov, with the payment completing on 4th Nov. Your order was dispatched the same day and is scheduled to be delivered to your address by 5:00pm today. I’m really sorry for any confusion but the delivery estimate is calculated from the checkout date rather than the consultation date, which can understandably lead to misunderstandings.
I also want to apologise for any inconvenience or frustration this situation may have caused. We completely understand how important timely delivery is. For guaranteed next-day delivery in the future, you can select the 24-hour delivery option at checkout. And if anything ever feels unclear or you need assistance, please don’t hesitate to reach out to our customer service team, we’re always here to help and would be more than happy to sort things out quickly for you.
Best wishes,
The My Local Surgery Team
I don’t think an adequate evaluation of…
I don’t think an adequate evaluation of my condition was made. A biopsy should have been required to determine if I had strep A or C
27 novembre 2025
Réponse de My Local Surgery
Hi there,
Thank you for sharing your concerns. I’m sorry for the frustration this may have caused. As we operate online, we’re unfortunately unable to carry out biopsies or provide in-person testing, and we’re not able to treat suspected strep throat through our service.
In cases where further investigation such as a biopsy is required, we always recommend contacting your GP or an in-person healthcare provider so you can receive appropriate care.
Thank you for your understanding.
Highly recommend this service
I am so impressed with the level of care I received on the video call this morning. I needed treatment for a sore throat and other symptoms. The healthcare provider was thorough, kind, helpful, and extremely experienced. This looks less than 15 minutes and I didn't have to leave the house while I am still quite ill. Thank you for such excellent service and care.
1 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Alison,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
The pharmacist was very helpful
The pharmacist was very helpful, very polite and the service was very prompt from start to finish.
24 novembre 2025
Réponse de My Local Surgery
Hello Kirsty,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Réponse de My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Really a good service.everthing on…
Really a good service.everthing on time. I highly recommend it.
27 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Mim,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Excellent service and very timely help
Excellent service and very timely help. 🙏
27 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Rizwana,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Extremely inefficient
Extremely inefficient. Pharmacist seemed quite unprofessional,took no notes, did not ask about my current prescriptions or medical conditions, and then issued the wrong Rx (which was a continuation of an existing Rx I have had for many months from Boots so should have been straightforward). I had to supply my address 3 times. I was told I required a 2nd interview with a pharmacist - but this was due to their record errors so I declined. Verification codes on site didn't work. Courteous emails from staff but it took far too much time & correspondence on my part to sort this out over 6 days when I needed the renewal.
21 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Hoyano,
Thank you for sharing your feedback. We sincerely apologise for the delay and the amount of correspondence it took to get everything resolved. This is not the experience we aim to provide.
After reviewing your case, we can see that your initial consultation took place on Friday, 21st November. You subsequently engaged with our customer service team on Monday to provide your address and date of birth. Unfortunately, a system error caused an incorrect dosage to be added, which required verification with our pharmacist to ensure the correct and safe prescription was issued.
Once this was confirmed, the correct prescription was created promptly. As a gesture of goodwill, we also applied an extremely generous discount to apologise for the inconvenience caused.
We fully understand that this experience fell short of your expectations, and we are very sorry for the frustration and inconvenience it caused. Please be assured that we are reviewing our processes internally to help prevent similar issues in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch — we’re always here to help.
Best Wishes,
The My Local Surgery Team
Great service
Amazingly quick service, if you tried everything and antibiotic is needed. Appointment straight away. Now waiting for my prescription to be delivered to my doors.
20 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Excellent
Excellent! Quick, listened to me and was able to prescribe the antibiotics I needed for sinusitis. Much easier than going to the doctors.
20 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Emma,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Brilliant service
Brilliant service, chose a time slot to suit me, the pharmacist was understanding, advice give, prescription issued. Was feeling pretty rubbish, so to be able to do this from home was a godsend….
20 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Jen,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If there’s ever anything you need or if we can support you in the future, please feel free to reach out at any time.
Warm regards,
The My Local Surgery Team
Great speedy and professional service
Great speedy and professional service, very happy with the service I received. Would recommend 😊
17 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Natalie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Happy Customer
2 allocated time slots to suit me, very helpful, didn't Need a docs appointment waiting 4 weeks, would 100% recommend. I will be telling my family to use it as well.
14 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Barnett,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Ease and speed of service
Ease and speed of service. No need to take time off for a GP appointment. Video call was good quality. I was able to obtain antibiotics for my problem quickly and efficiently enabling me to getbin with my day
17 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Maria,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Amazing service… must save doctors so…
Amazing service… must save doctors so much time!
14 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Teresa,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Meds never came
I was told that uti antibiotics would be dispatched two weeks ago. I never got it and I reached out to them and that they will dispatch it last week. This never came either!!! But my money is gone:)
28 octobre 2025
Avis spontané
Réponse de My Local Surgery
Hello Rhea,
Thank you for sharing your experience with us. I’m truly sorry to hear that you still haven’t received your prescription after 10 days. I completely understand how stressful and frustrating this must be for you, and I want to assure you that this is a completely unacceptable level of service from our partner pharmacies.
We have taken your issue very seriously, have addressed the Pharmacy directly on your behalf and a refund has been processed.
Please know that we genuinely value your trust and are committed to making things right. If you would like to know more about the formal complaints process please let us know and we will be happy to help in anyway we can.
Once again, I sincerely apologise for the inconvenience and discomfort this delay has caused. If you feel you can use us again in the future, please contact us directly and we will ensure a smoother experience next time.
Best Regards,
-The My Local Surgery Team
It was easy to get a consultation and…
It was easy to get a consultation and it was easy to get what will hopefully solve the issue.
13 novembre 2025
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
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