I spoke to a lovely male pharmacist. He was very professional but very caring and understanding. He offered some great advice and my prescription will be with me in the morning! Great service
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Lisez les avis des autres
Very good online pharmacy. Quick delivery and great service. Took one day for meds to arrive and I had delivery confirmation within a few hours. Efficient and fast delivery.
My Daughter is allergic to penicillin, clearly explained to the doctor she prescribed a non penicillin antibiotic, but we got sent a competently different antibiotic. If I didn't notice we could have... Voir plus
Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Coordonnées de contact
Royaume-Uni
- mylocalsurgery.co.uk
4,3
Excellent
564 avis
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A répondu à 94 % de ses avis négatifs
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Réponse de My Local Surgery
Hello Christine,
Thank you very much for your kind feedback. We’re so pleased to hear that you had a great experience and found our service both simple and accurate. Your satisfaction truly means a lot to us, and we really appreciate you taking the time to share your thoughts. Should you ever need any assistance in the future, please don’t hesitate to reach out
Best wishes,
The My Local Surgery Team
Great service
Great service. Very quick and easy to
use. next day delivery to my house for repeat prescriptions .
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hi Sarah,
Thank you so much for taking the time to share this feedback, it really means a lot to us. We’re so glad to hear that you found the service quick and easy to use, and that the next-day delivery worked well for you. Your support and kind words are truly appreciated, and we’re always here if you need anything at all.
Best Wishes,
The My Local Surgery Team
Brilliant service
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Kim,
Thank you for sharing this, it genuinely means a great deal to our team. We’re so pleased you had a positive experience, and we’re always here if you need any support.
Kind regards,
-The My Local Surgery Team
Excellent
Very easy,straightforward,very polite helpful pharmacist.
Would recommend this service
6 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you for taking the time to leave such positive feedback. We’re delighted to hear that you found our service easy and straightforward, and that our pharmacist was polite and helpful. Your recommendation means a great deal to us. Our pharmacist and team work hard to ensure everyone is well taken care of, and we’re very happy that our efforts are making a meaningful difference.
We truly appreciate your support and look forward to helping you again in the future 😊
Kind Regards,
The My Local Surgery Team
What a great service
What a great service, can't recommend highly enough for those illnesses that you can speak to someone about rather than having to be physically assessed. Booked my call within an hour of going online, great efficient, helpful and knowledgeable pharmacist. My antibiotics were sent that day and I received them the next morning. Brilliant.
2 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Helen,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Had an appointment on the 2/12/2025 and…
Had an appointment on the 2/12/2025 and was prescribed antibiotics that I paid £10 for & still haven’t received them . I want a refund . Nearly £500 loss from not being able to work because they were not sent.
2 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Morgan,
Thank you for getting in touch and sharing your feedback. I completely understand how upsetting it must be not to receive your prescription on time, especially when you’re unwell.
Your order was placed on 2nd January and was dispatched the same day. Unfortunately, it appears to have been lost during transit and was not scanned into the courier’s system, which caused the delay. Please don’t worry, I’ve already arranged for a replacement to be sent to you via first-class delivery, and I will personally monitor it to make sure it reaches you as quickly as possible.
Once again, we sincerely apologise for the inconvenience this has caused. In the future, for situations like this, please don’t hesitate to contact our customer service team directly, as they’ll be able to help resolve the issue more quickly.
Regards,
The My Local Surgery Team
Delivery is a joke
Paid extra for next day delivery for antibiotics for tonsillitis. Was promised I'd have them the next morning. It's now 11:30pm and they still aren't here. Would've been easier if they could've just let me pick up from a pharmacy.
2 janvier 2026
Avis spontané
Réponse de My Local Surgery
Hello Michael,
Thank you for sharing your feedback and bringing this to our attention. I’m really sorry for any inconvenience caused.
Upon checking, I can see that your order was delivered successfully yesterday. I understand that you had paid for the 24-hour guaranteed delivery, but it was delivered within 48 hours. To resolve this, we’ve processed a refund of the postage fee to your original payment method.
Once again, I sincerely apologise for the inconvenience and frustration this may have caused. We really appreciate your patience and understanding and look forward to providing you with a seamless experience going forward.
Kind Regards,
The My Local Surgery Team
Brilliant
Brilliant. Appt within an hour and antibiotics delivered through my door the next day (new year's eve). 10 stars from me!
30 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Suzanne,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
I was able to book an appointment…
I was able to book an appointment within an hour and my prescription was with me the next day. Friendly, quick and very convenient service.
25 décembre 2025
Réponse de My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Such a helpful and friendly service
25 décembre 2025
Réponse de My Local Surgery
Hello Kirsten,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Really good service
Really good service. Having been poorly all over Christmas I wish I knew about this service sooner. Called on time and was polite and helpful. Thanks
30 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Charlotte,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service. When booking a doctors appointment can take weeks this service was provided same day by a very polite and patient lady. Thank you
30 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Andrew,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Best wishes,
The My Local Surgery team
Brilliant service
Brilliant! Fast service, had appointment on time, got delivered in days so I don’t have to worry before Christmas. Highly recommended.
16 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Wishing you a pleasant holiday season and continued good health.
The My Local Surgery Team
what a wonderful service
what a wonderful service. i hadnt realised my doctors were no longer prescribing mini pill and they signposted me to my local chemist who were always too busy to deal with me so in desperation i found this on google and within 20mins of looking i had my pills in the post. Lovely lady on the video call too. i will definately use this service again. its so simple.
18 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Harris,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Impressive
I was very impressed this service is available. It saved taking a GP appointment which wasn't necessary, so the GPs can treat those that need the appointments.
I was able to book a next day video consultation and my prescription arrived a day later. Great service, thank you!
10 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Helen,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes and happy holidays!
The My Local Surgery Team
Great service would higly recommend
Great service ..very understanding x
12 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Debbie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Great service
Great service. Prescriber was professional and helpful. Good service. Thankyou
11 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Molly,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Appointment No Show
My local GP redirected me to My Local Surgery.
I was given an online video consultation.
I arrived 2 minutes early in the video chat room. And sat there for 15 minutes whilst no one showed up. I had no notification of cancellation.
The 'contact us' page on their website would not send a support request through my mobile phone, I had to use the web version.
Note that the appointment is with a pharmacist, not a Dr. And there is limited advice they can give... when they actually show up.
11 décembre 2025
Avis spontané
Please use this service, it’s so convenient
It’s such a good service, very impressed
10 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Sanjeev,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent fast efficient and easy,
Excellent fast efficient and easy,, ladies if u cant get to a pharmacy for your emergency contraception this is the place for you, same day consultation, prescription sent out next day.
9 décembre 2025
Avis spontané
Réponse de My Local Surgery
Hello Rehana,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
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