Time Inc Avis 

Avoid at all costs. You pay each month and receive no magazine and have no way of cancelling. Complete scam

My first bad review on Trustpilot, I guess it had to happen eventually, and congratulations Time Inc/MyMagazine for receiving this minor accolade.

The actual value of the magazines and their delivery is pretty good and from that point of view I would recommend them, but…

Like everyone else, I’ve discovered it is impossible to cancel subscriptions. Contacting them is like looking at a black hole. It’s a complete communication void.

The only viable option is to cancel my Direct Debit.

This type of practice should be illegal.

Good people, please avoid this company for your own sanity.

I subscribed for the week junior magazine. It says £36.99 for 12 copies and here they are taking same each month....very hard to cancel. Login on the website not working.

Yup, agree with last review, cancelled subscription with mymagazine but they have not confirmed. Cancelled direct debit and now unable to access their website.
Reminds of the Reader Digest days, where I had to physically go to their office in London to cancel. Luckily, we have internet now to help us.

Have completed the cancellation form multiple times with no response....they have now renewed the subscription against my wishes.

The are a scam company.

I took out a subscription for the TV Times magazine and want to cancel in.plenty of time.
Oh no, you just try and cancel !!
I selected " cancel subscription
They only give the option to pause subscription.
The telephone number does NOT work.
The reply from customer services did not help.
Next stop- FINANCIAL OMBUDSMAN.
I am.sick of these companies who pretend to put the customer first but do anything in their power to keep the customers money.

Please read these reviews before taking out a subscription. Make sure you allow considerable time to cancel any subscription. The website is glitchy and sends you on an eternal loop. It should be illegal to make cancellation of a subscription so deliberately obstructive. Cancelled the DD with bank and requested cancellation via email in the end.

Ordered a single issue on 1st August, I contacted them on 15th August as it hadn't arrived, I was then told the issue I ordered wasn't out until the end of September (this was nonsense) - I waited until the end of September and the wrong issue (unsurprisingly) turned up, not the one I had ordered, I contacted them again and was told a replacement had been sent out, after a further two weeks I contacted them again, and was then told a further replacement had been sent out. That didn't arrive either and on 15th October I requested a refund, which I finally received. The offshore customer service agents seem to just say anything to get rid of you, or they have a severe problem with their postal system, either way I can't understand how Future Publishing are happy for their reputation to be trashed by this appalling level of service. It is worth noting that they change their website name every so often, presumably to try and get around the large number of negative reviews

Linux format mag has stopped being produced, told they owed me £71.99. "months waiting for the refund. lots of fobbing off. Find a different mag from a better company!

Just noticed payments to Future Publishing have been taken from my account. £5 per month for the last 12 months. I ordered a printed magazine "Plotfinder" from Mymagazine.co.uk but got subscribed at the time to a digital version. I cancelled the order at the time, but payments have continued to be taken from my account.
Have asked Bank to stop further payments and am trying to get a refund but to no avail.
I have been scammed.

Wrote email about issue that was never responded to, then when I called they basically said it was an issue with all editions and to deal with it.

Buy at own risk

I was charged twice for one subscription but the customer services team are adamant that they have only taken one payment! Website is impossible to access my login as it constantly tells you to try again later. Very poor customer service!

Un timo. Imposible ponerse en contacto. Me doy de baja de la suscripción y me deben todavía 2 revistas que casualidad de la vida no han llegado y al reclamar me dicen que está agotada y pretenden pagarme menos de 3€ por ella cuando he pagado suscripción de 26€ por 3 revistas. ESTAFADORES!!!

Trying to cancel my subscription. Website does not work at all. Either errors or just takes you around in a circle. Absolutely appalling and extremely frustrating.. Called the number given but the person I spoke to (not actually sure it was a real person) could not help as I needed to speak to someone else even though that was the number given. I will give it a week before I cancel my direct debit. Let's see what happens. I am not holding my breath.............

I sent an order 21st of November 2024 and had paid for a 2 issue subscribtion of Prog magazine just to get one specific issue, nr 155, since it had my favourite artist Fish as the cover story and there were a few extra items included that I wanted to get. I was promised to get the issue within a few weeks but nothing happened even though I sent several emails to their customer service. I got standard email answers back where they asked me to confirm my address etc. but no one bothered to really help me. After like two months I receive the following issue nr 156 and like one month later issue 157. I was not really interested in neither of those since the reason for subscribing was the issue 155 so for me it was just money and time wasted. After pointing this out to them they didn´t even bother to answer my emails. My advice is stay away!

The customer service is generally appalling.
It's as if they do not read any previous emails, if they do, they do not understand.
After a couple of emails with them to follow up on a subscription trial for £1 which was debited from my account but when I checked online, the subscription was showing as cancelled.
From the start I should've paid more attention to my initial thoughts on seeing a website from twenty year ago.
Cancelled DD through my banking app and went directly through the magazines subscription service.

Utterly appalling service. Magazine I subscribed to never arrived. Multiple calls to customer service were infuriating, no explanations or follow-up. Avoid at all cost.

They have sent me no notifications of my subscription. Their online dashboard crashes and hangs half the time. If you do get to log in, they say you must email them in order to cancel your subscription, but nobody replies to your email. If you try to delete your payment method it doesnt work. So basically, if you sign up for a subscription, don't expect to be able to cancel it.

Disgraceful customer service. I've contacted them several times now but they are not responding. After several issues of my magazine not arriving I want to cancel my subscription. I've just cancelled my direct debit as I have no other option. I would not recommend this company after this experience.

Dreadful customer service - just can’t get hold of anyone to cancel my subscription. They don’t answer the phone or call back. They don’t respond to emails. I’ve cancelled my direct debit.