MyNextMattress.co.uk Avis 

Great experience, very knowledgeable staff and most competitive in terms of price. Mattress delivered on time unpacked and placed exactly where needed. Thankyou

First of all we had to beg to take the old Mattress away even we paid for. Now we cannot register for warranty. On the paperwork there is not batch number. I am 84 years old and wheelchair bound. When I called I was told the batch number is on the Mattress. Great now I have to get someone to find the batch number. No one will speak with me to register the warranty by phone,

I found it easy to get on the site and order the mattress. Lots of items to choose from and as it was Bank Holiday we got a deal where we got two pillows free too. We used a code and got a little bit of a reduction too. So pleased with the completed transaction! Looking forward to getting our delivery.

The service received was excellent from beginning to end, the ordering was simple the price was great and the delivery was on time and the delivery men were brilliant thank you so much 😀

Delivered when required. Kept in touch but the mattress is brilliant

I would have given 5 stars, but I received a text saying the mattress had been delivered (when it hadn’t) however when I rang up, the delivery driver said they were in London, so that confused me! It later turned out to be a mix-up at head office and my mattress did in fact come in the allotted time.

Delivered when said on time and at a good price.

Great price, great matress. What else is there to say. Delivered on time.

Excellent - good quality mattress with good delivery service.

Ordering process was quick, helpful and straightforward. Delivery very prompt and efficient. Great that option to recycle the old mattress was available. And the mattress is incredibly comfortable. This is third time we have used MNM and their service has been excellent every time.

I'm glad this came through for review.

Something went wrong and got sorted, absolutely magical.

I made a choice of matress, at the time there was only one in stock. I attempted the purchase and it was rejected (I took a screen shot in part by way of proof and also I guess as a means to cover my own back), tried again but still it failed again. Finally managed to make the acquisition on the third occasion using another method.

Now I could have gone away and taken no further action, noting that it was rather late in the day. But because there was only the single matress left in stock and I was intent on having it. My intuition was telling me "Well its gone wrong twice, perhaps its worth following this one through". Wow, somehow! my cancelled payments had been brought back to life, consequently I'd been debited a total of three times.

On the phone in double quick time to Mynextmatress and promptly spoke to a gentleman by the name of Simon. He confirmed my worst fears, but was also able to shrug if off with the simpliet of ease. At that precise moment he was the best bloke in the world. No messing, no delay, job done.

I must emphasise it was panic stations, but none of the fault had anything to do with Mynextmatress, they simply picked up the pieces and put them back together again.

Please also note, the delivery was spot on and the matress is really good quality.Overall the complete package and I'm more than happy to give this review a 5*+ rating.

An exceptional thankyou to Simon.

Good price. Delivered on confirmed date. Would have helped to receive a confirmed window timing period for delivery.

Excellent customer service. Fast delivery. We're very happy with our mattress and would recommend this company to friends.

I ordered a mattress on 14/03 with a confirmed delivery date of 13/04. I took a day off work and disposed of my old mattress in preparation. No one arrived, and I received no call, SMS, or email to warn me of any delay.

When I contacted customer service, I was told a voicemail had been left - but my call log shows no missed calls or messages, and they had my correct number and email the entire time. I had to chase repeatedly to find out what happened.

The delivery has now been pushed to 04/05, meaning almost a month’s delay. With a 5‑month‑old infant at home, this has had a real impact on our sleep and routine.

After escalating, a manager responded and offered £50 as a goodwill "allowance". While I appreciate the gesture, it feels very minimal given the disruption, the lack of communication, and the time spent trying to resolve this.

Update 04/05

Today, the delivery team from AIT Home Delivery arrived (three men) and immediately demanded that I sign a waiver accepting responsibility for any damage they might cause. I declined, as this is not standard practice. The path was fully cleared, and the mattress fits through the doorway — in the past, a team of two delivered the same size mattress through the same doorway without difficulty, so access is not the problem. The stairs in this standard semi‑detached house are also wide enough for a super king mattress to be taken up, and a similar size mattress has been delivered upstairs before without any issues.

Despite this, the crew refused to proceed, took photos at the door, phoned MyNextMattress, and marked the delivery as failed. This resulted in a further day of disruption with no progress.

After this, I checked AIT Home Delivery’s reviews and found many complaints from other customers about damage, refusal to deliver, and being pressured to accept responsibility for potential damage. This appears to be a recurring issue with their delivery partner.

Given Harrison Spinks’ reputation for producing high‑quality mattresses, it is surprising that their products are being handled by a reseller and delivery partner whose service levels are this inconsistent. The gap between the manufacturer’s standards and the experience delivered by the retailer and AIT Home Delivery is noticeable.

After a month‑long delay, lack of communication, and now a failed delivery caused entirely by the delivery company’s conduct, I am still waiting for a proper resolution and a goodwill gesture that reflects the disruption.

Update 07/05

I have received only one call in the last 48 hours, with no voicemail, no email, and no written response. I have asked to continue the conversation in writing so everything is properly documented, but I have not received any update. I am still waiting for a clear written plan for resolution.

From ordering to delivery excellent very prompt service. Delivery guys were great they offered to take it upstairs for us and put it on the bed. What nice guys . Although they didn't because i had help anyway the offer meant everthing. Really pleasant experience .

I only placed this order after specifically calling to confirm the item was in stock, as delivery time was crucial. During that phone call, I was told that if a delivery date was showing, then the item was in stock, and I was also told that the company has the money to be able to afford holding mattresses in stock, unlike some other retailers who make them to order. This reassurance was the deciding factor in my choosing to place the order.
I was later informed that this information was incorrect due to an internal stock allocation error. While customer service apologised and explained the issue, the incorrect advice meant I missed out on a delivery I could have had next week and a £50 cheaper price from another retailer.
I have decided to keep the order, but this situation occurred despite me taking the extra step of calling specifically to avoid exactly this issue. As a result, the overall experience has been disappointing.

Prompt delivery good mattress well priced friendly people

Excellent service from beginning to end. Would highly recommend.