My Plush Buddy  Avis 

I've sent an email asking if they could produce and deliver a plush before my kid's birthday (25 days from the email date)
I was promised that it would be produced and delivered if I paid for expedited production and shipping.
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What is the turnaround time?
Our current turnaround time is 3 to 4 weeks, depending on order flow and priorities, with a maximum of 4 weeks for production, plus shipping time.

Can I expedite my production process?
Yes! Choose the "Express Production Option" for guaranteed 7-day production. Select express courier at checkout for guaranteed 4 to 5-day delivery.

What is the usual shipping time
We offer two shipping options:
a) Standard: 8 to 12 days
b) Express: Guaranteed 4-day delivery
Both options include a tracking number from day one.
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Quote from the email from the representative I spoke to:
Production: $125
Expedite production: $49
Shipping: $29
Total: 203

So I placed the order.

I am not asking for any special treatment, but my kiddo is autistic and hyper-focused on this one character, the only thing that is talked about right now. It was important.

On the website, you are told you will be involved in the decision making process regarding fabric etc, but that's not the case.
No tracking, no nothing.
I was not sent anything, only promises of delivery when I reached out.

The plush did not arrive, so I had to rush around a day before the birthday and look for another present, which also incurred additional costs.

They also ignored my email when I reached out and said that the plush did not arrive, and I asked for a refund.

The plush did arrive days later, but it doesn't look finished. It seems like the production was forgotten and rushed at the end because there is a part where there is no filling, and the material just flops and is out of proportion. The colours are not great either.

Mind you, if they told me they cannot do it, I would go elsewhere.

I do not recommend.
$200...£150...

Nice experience

I initially had my doubts when ordering from this company. They offer a custom plush from just a few pictures and it seemed too good to be true. However, I took the plunge and ordered my plushie, paid my money and sent them the pictures and I can confirm that this is a 100% legitimate company and moreover, a good quality one too!

There were a few communication issues to begin with, but once communication was established it was very easy to pick the colours I wanted and have any issues sorted quickly. I'd suggest if you think emails aren't getting though contacting them through Facebook messenger, although I'd give them a few days to respond to emails first, especially over the weekend.

After I made the order and they'd reviewed the pictures I'd sent, I was asked to confirm the colours that would be used to bring my plush to life and after I made the slight changes to the colours they'd initially picked out, they got to work on creating my plush. Due to an error on my part in forgetting to add a picture of the hair and ears of my plush character, my finished plush lacked this part of the design. My Plush Buddy were happy to send the plush back to the factory at the last minute however to fix my plush and get it perfect. They did this at NO EXTRA COST too!

Once my plush was finished, it was delivered in a matter of days, all the way from India to the UK. Amazingly quick.

As for the quality of the plush, this exceeded all of my expectations and I doubt any other company could have gotten the job done to a higher standard of finish. They really brought a picture of a character to life as a plush!

Special thanks to Deepika and the team at My Plush Buddy, they come highly recommended.

The service with myplushbuddy was usually good, but now on their responsive to my Facebook messenger and WhatsApp support with the company. First of all, their support promises to take response 24/7. But, I waited three business days for their response and still no reply at all. I don’t know what happened to them already. I was trying to communicate with them about my email change cos my older one was hacked. Few weeks before that, the last time I could have responses from them, they told me they had lots of holidays. But since I know their company is in India, from the footer of the website. They only have three major holidays upcoming as of September 12 and this day is not any of the 3 holidays. Also I was telling them about the tracking page of my order went wrong. The tracking info showed blank, maybe a technical issue with the server. I showed them the picture, and still no response.
Update on September 15:
My fellows working on MyPlushBuddy finally responded to my FB Messenger and WhatsApp. They are my great eternal picture-to-doll making service since May 2023. They also told me the reason that their workers faced personal issues, the reason that they delayed their responses. Since they are working hard, please wish those old workers to get well.

We wanted a unique toy that had been produced in a small lot and had sold out. We sent photos of the real toy, along with detailed drawings and plans, in May 2024. In one of the first steps, My Plush Buddy (MPB) asked us to confirm the colors to be used in the toy, and if we did not agree, we were given a chance to propose another color. Near the end of production, MPB invited us to do the QC and take a look at the almost-final product in July 2024. My daughter was obsessed with this toy and wanted it to look exactly like what she had seen in photos and how she saw it in her head. She was initially disappointed by the nearly final product because the colors were off, the mouth of the toy did not look like the photos she sent, and the toy was chubby looking, rather than taller and longer, etc. She gave her (probably) extremely critical feedback, and thereafter, we did not hear back from MPB. My assumption is that they were offended by her criticisms and would not re-do it; I wasn’t sure if they would refund us either. After a few emails and a few weeks, we heard back from the company to inform us that they had taken her feedback and re-made the whole plush, and would express mail the final product in August 2024. The final product was PRETTY GREAT and my daughter is extremely pleased!! We appreciate that MPB cared about our satisfaction and were willing to make it as we specified. Thanks, My Plush Buddy!!!

PS. I like the stitching and high quality materials.

Feedback from kid owner: “I love this because it looks almost exactly like it does in the pictures.”

I ordered a very special plushie for my daughter, she is quite happy with the finished product and sleeps with it nightly. Customer service was polite and responsive.
I was able to request changes and make the final approval before it was sent out.

Excellent product quality

Wonderful always willing to help you whenever you need it, amazing customizations, good materials without words! Thank you for your work, a very big greeting!

I had a fantastic experience with MyPlushBuddy, a service that transforms custom plush toy ideas into reality. From the beginning, their customer service was outstanding, making me feel valued with prompt, enthusiastic responses. What sets MyPlushBuddy apart is their dedication to personalization and customer satisfaction, offering custom options like matching garments and removable shoes for my plush buddies, which are not typically available on their website. They genuinely care about creating personal connections and delivering a product that meets personal tastes and needs. I highly recommend MyPlushBuddy to anyone wanting a custom plush toy, backed by excellent service and a personalized touch.

Very professional, and quick. Highly recommended!

I was so impressed with how accurate and high quality the plushie was :) Will be the perfect xmas gift

Thanks for the hard work in creating my little one plushie. The plushie was exactly what I expected, high quality and premium finish. Cheers!

We have lost a very beloved doll. My plush buddy was able to make identical dolls from the pictures we had sent and send it to our address.

We are so happy and so thankful to them.

I weighed up various options when looking to have a custom plushie made, and ended up going with My Plush Buddy, and very glad I did. I was worried about having very little control over the design of the plushie but I was given full control all the way through the process, including what specific details I wanted, what colours of fabric I wanted, etc. The team was very communicative every step of the way, and the plushie even arrived sooner than had been predicted. There was not a single fault with the whole experience, would definitely order from them again.

I think My Plush Buddy is such a cool and unique gift concept. You can’t get a more personalized gift than a plush version of someone! The process to create it was really easy to complete and the end result turned out great! The only recommendation I would make is for the swatch samples of the colors for the hair, skin and clothes to be labeled more clearly. I was a bit confused by all the swatches I received to look at. I had to make some adjustments after the first plush buddy was made. Which they were very helpful and understanding about. And it didn’t even take long for them to make a second version with the color adjustments. And the shipping was very quick! I would definitely recommend My Plush Buddy for anyone who wants to give someone a very cool one of a kind gift!

They were great and even made a second little plush for my daughter who was in the picture provided. Would use again for sure!

The plush looks amazing! Very well made and very soft! I highly recommend this company for custom plushies!

My order came in on time, sent pictures of the progress. Came out good.

I had a great experience using this company to make a doll of my kid's teacher for a gift. They communicated well and I was pleased with the final product.

My plush buddy did me another wonderful job as always! Their selfie dolls are out of this world! I am completely in love with the two they just sent me! Again! I’ve never experienced such great customer service! Please buy from my plush buddy! You won’t be disappointed!