I’ve been a loyal customer of Myra Swim for almost a decade now. Literally day one. I keep returning because I have nothing but amazing things to say! QUALITY material, styles for every need and occas... Voir plus
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Lisez les avis des autres
Voor de mensen die vanuit Nederland bestellen: denk goed na of het het waard is. Ik heb bikini’s besteld met black friday, maar moet €90 inklaringskosten betalen. Uiteindelijk heb ik bijna geen kortin... Voir plus
L'entreprise a répondu
I’ve spent hundreds of dollars on Myra swimwear over the last few years. I have had multiple issues with each piece. Discoloration of lighter colored pieces and Pulling of fabric after first use. They... Voir plus
Like many, I have always felt self conscious while wearing a bikini and always put it down to not having a “bikini body”. Turns out, I was just purchasing from the wrong swimwear brands.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
WOMENS LUXURY SWIMWEAR WWW.MYRASWIM.COM // @MYRASWIM
Coordonnées de contact
Gold Coast, Australie
- info@myraswim.com
- myraswim.com
3,5
Moyen
538 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I am absolutely obsessed with this…
I am absolutely obsessed with this brand!! The material is so soft and so luxurious plus the fit is so comfortable and flattering!
7 septembre 2021
Réponse de Myra Swim
Hey Rebeka,
Thank you for leaving Myra Swim a review today, and for all your kind words! We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces!
If there is anything more we can do for you, email info@myraswim.com
Myra Swim Customer Service Team xx
the material of the swimsuit is amazing…
the material of the swimsuit is amazing and it looks so good!!!! love ittt
9 août 2021
Réponse de Myra Swim
Hi Ashley,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear that you have had an enjoyable experience shopping with us and you are loving your new piece :)
Myra Swim Customer Service Team. x
The quality of the swimsuits...
The quality of the swimsuits I purchased is the best I ever had. Love and definitely would buy more. Thanks Myra.
5 août 2021
Réponse de Myra Swim
Hey Cecilia,
Thank you so much for your kind words! We are so happy that you love your two new one pieces, and enjoy for many more summers to come.
Myra Swim Customer Service Team. x
OBSESSED
Fast shipping! And I absolutely love my Riccardo bottoms. So comfy and flattering! Highly recommend them.
2 juillet 2021
Réponse de Myra Swim
Hi Keao,
Thank you for such a lovely review! We are so glad you love your new bottoms, enjoy for many more summers to come.
Myra Swim Customer Service Team. x
I didn’t receive the piece I bought
21 juin 2021
Réponse de Myra Swim
Hi Eti,
Thank you for leaving your review here, our apologies for the misunderstanding as it seems that you package did indeed deliver within the promised timeframe of our DHL Standard method.
This is a free service we offer to all of our international customers, which we are proud to have this service of zero cost as understand that international shipping can be so expensive. We do recommend however that if you are needing your package by a certain time frame to go with are expedited 'Express' service.
Good to see our team has cleared this with you and you are happy with your order! Enjoy your new piece for many summers to come.
Kind Regards,
Myra Swim Customer Service Team
Outstanding Customer Service!
I ordered my first Myra suit and unfortunately it did arrive damaged — as someone who works in retail I understand things like this happen. What I was blown away by was the customer service I received by Liv Jones. I was worried at first considering their website states sale items are final sale, but Liv got my information and quickly reviewed things with her team and easily came to a resolution. I have a brand new swim suit coming expressed shipped so I can enjoy my summer by the water. Liv was professional, warm and incredibly helpful which was a really refreshing experience. I can’t wait for my new suit to come in and I will definitely be purchasing more Myra suits in the future!
17 juin 2021
Avis spontané
I didn’t receive my package and still...
I didn’t receive my package and still haven’t heard from customer support.
1 juin 2021
Réponse de Myra Swim
Hi Gabrielle,
Thank you so much for leaving Myra Swim a review today. I am so sorry to hear you had an issue with your delivery! I can see that our customer service team did respond back to your emails within the correct timeframe to try to help you locate your package. I can see that your package was successfully delivered and you have also confirmed that this has been received.
So glad that we could sort out your issue for you, and we do hope that you love your Myra Pieces!
Kind Regards,
Myra Swim Customer Service.
I wanted to update my last review which…
I wanted to update my last review which I admit I wrote in the heat of moment. This time, I took my time, thought about it and I still give them 1 star. If I could give a zero I would.
It was explained to me in the exchange of emails (when I was desperately trying to get a hold of someone within the allocated time frame to return the $700 worth of merchandise) that their biggest market is the United States. So any Americans out there that are considering buying -DONT!
Please read my other review on how long it took to get a hold of someone due to the “time difference.”
Moving forward, they receive my return and said there were “stains on it that clearly indicated I wore them without underwear,” so they are only giving me money back for one swimsuit. Not only is their return process annoying AF because they make you take 3 photos of each item in order to QUALIFY for a return, but you can’t even try it on. And I did try it on with my underwear ON and did not remove the hygiene labels. So my vagina only discriminated against 3 swimsuits and not the 4th that I’m getting my money back for?! ON TOP of this, they were kind enough to offer to return the swimsuits I’m now begrudgingly paying for but I must pay the shipping from Australia to the US. The kicker... somehow there was someone available on a Sunday evening US eastern time to email me requesting the payment for the return label yet when I was looking for someone during US operational time, it was explained to me (and you can see their lame excuse in my previous review) that we have different time zones. Yeah, no s$*t. Bottom line, not worth spending money on merchandise you may not like, can’t even try on, difficult to return and steep in the pockets. Buying a swimsuit is difficult enough without all this hassle. Don’t bother.
25 mai 2021
Avis spontané
Réponse de Myra Swim
Hi Dyan,
Thank you so much for leaving Myra Swim a review today. I can see that the team has been communicating with you via email, but I would publically like to clear a few things up for you.
I am a little unsure about the confusion of the time difference. We are based on the Gold Coast, Australia, and operate on an AEST timezone; as mentioned in the last response, we have this clearly stated in every possible avenue, on our website, on the order confirmation, on the packing slip, and on the automated response you will receive once you email us. We are unsure how we can state this any more clearly through our operations. I can see the team responded back to your emails within the correct timeframe, and the 'Sunday Night' email would have been replied to on a Monday morning our time in Australia.
Regarding your stained items, looking through your email correspondence with our team, we sent you clear images of the garments with the bodily fluid near the crotch area. By no means do we mean to offend when we send these through, but this has become a common occurrence for our returns, so we had to implement having the pictures sent of the garments when requesting the return so these issues can be avoided, but of course there is always room for stains to not be seen before being sent back. As mentioned when requesting the return, the final inspection would be had when the item physically arrived at our HQ. Upon this, we thoroughly check the garments to ensure we can add them back into our inventory. However, yours were not in satisfactory condition; hence the return being refused for those soiled items.
We encourage our customers to try on the garments with their underwear, which is a common practice in retail and eCommerce companies. The hygiene label is sent to keep the garments sanitary and to avoid the spread of bacteria and infections, so wearing your underwear reduces this risk when trying on. Our garments are sanitized, and a new hygiene sticker is placed on the garment if we add this back into our inventory. If we can't, we will give you the option to receive the garments back (at your own cost), or we can dispose of them at our HQ as they pose a significant health and safety risk for our staff and any other customers if they are to go back onto the shelf.
I hopefully have cleared a few misconceptions up for you, and I hope you can understand why we need to hold our returns to such a high standard. As I know myself as a customer, I would not like to receive a bikini with bodily fluids near the crotch, clearly showing it has been worn.
If there is anything else I can help you with, let me know!
Kind Regards,
Myra Swim Customer Service Team!
Received 2 faulty items
I received my first item with a stain on it, had it replaced and the second one was also faulty (stitching had not been sewn properly and was falling apart)! Terrible terrible terrible...
22 mai 2021
Avis spontané
I just bought my fourth suit from Myra…
I just bought my fourth suit from Myra and I want more! They’re incredibly soft. They stay on in the water and they’re stylish enough to wear out.
3 mai 2021
I loved the quality and texture of the…
I loved the quality and texture of the swimsuits, they do really hug your body. I have a larger bust and was looking for suport but I feel like one wrong move and the girls will be out. I still love the style of my swimsuits and quality so I will be keeping them. Do not recomend for sport activites if you have a larger bust. It is quiet pricey if you're from Canada and don't forget the duty cost that they will send you. Big plus the fast shipping.
3 mai 2021
Réponse de Myra Swim
Hey Yara,
Thank you so much for leaving Myra Swim a review today. We are pleased to hear you enjoyed the items you purchased from us. I personally have a 34G cup size, so I totally relate and understand the struggle with finding suitable swimsuits. If you would like any other recommendations from me on styles that would perhaps suit better, please reach out to the email below.
Otherwise, if there is anything more, we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
LOVE Myra Swim suits and customer service!
I'm thrilled to have discovered Myra Swim and have been delighted by the quality of both their swimwear AND their Customer Service Team! I was so disappointed when the items in my original order did not properly, but Tink with Returns came to my rescue! She accommodated my request, supported me in reordering the correct sizes, and refunded my purchase to my preferred payment method. Myra's service and support shows demonstrates their commitment to providin a luxury customer experience. I can't wait to wear my suits and order from them again!
23 avril 2021
Avis spontané
Réponse de Myra Swim
Hey Rachel,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! I will pass your feedback onto Tink and the team!
If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
Satisfied buyer
Fastest international delivery I’ve ever seen. Honestly faster than domestic shipping for a lot of things. The quality of the swimsuit is great. I got it on sale so it was a nice price also. Very satisfied with my order. I’d recommend it to anyone if you’re interested in a Myra swimsuit
11 avril 2021
Réponse de Myra Swim
Hey Janis,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
Die Ware an sich ist okay
Die Ware an sich ist okay, aber die nicht angekündigte Zoll Zulage finde ich schlecht!
10 avril 2021
Réponse de Myra Swim
Hey Patrick,
In Bezug auf Ihre Zollbeschwerde akzeptieren wir, dass Sie mit der Situation nicht zufrieden waren, aber Zollfragen außerhalb unserer Kontrolle liegen. Wir haften nicht für Steuern oder Abgaben, die nach dem Kauf anfallen. Dies wird auf unserer Website klar und deutlich angegeben. Um einen Tab in den Popups unserer AGB zu lesen, müssen Sie akzeptieren, bevor Sie kaufen können, dass wir für diese Gebühren nicht haften und Sie diese Bedingungen akzeptiert haben. Wir haben keine Kontrolle über den berechneten Betrag, da dies vom Zoll kontrolliert wird, und wir können zum Zeitpunkt des Kaufs keine Richtlinien für die geschätzten Steuern vorlegen. Wir empfehlen Ihnen, sich vor dem Kauf von Artikeln, die aus einem anderen Land importiert wurden, an Ihren örtlichen Zoll zu wenden, damit Sie über die möglichen Kosten informiert sind.
Hoffentlich klärt dies alle Fragen, die Sie an uns hatten. Wenn wir noch etwas für Sie tun können, senden Sie eine E-Mail an info@myraswim.com.
My favorite swim brand I swear I don’t…
My favorite swim brand I swear I don’t shop for swim anywhere else ❤️
9 avril 2021
Réponse de Myra Swim
Hey Camille,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
I was looking for a one-piece that…
I was looking for a one-piece that still felt sexy, and this swimsuit ended up being absolutely perfect. I’m 5’6, 32DD and the medium fits perfectly, if slightly snug. Absolutely worth the splurge.
8 avril 2021
Réponse de Myra Swim
Hey Allison,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
Réponse de Myra Swim
Hey Alexis,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
Loved their customer service so quick and easy
Not only is the bath suite AMAZING, but so is their customer service. I emailed them about a mistake I made on my end, they replied so quick and solved my problem. Thank you Tink!
29 mars 2021
Avis spontané
Réponse de Myra Swim
Hey Natalie,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
brown cindy bottoms
I bought the brown cindy bottoms, and they are perfect the quality is amazing and the fit of them is even better!
29 mars 2021
Avis spontané
Réponse de Myra Swim
Hey Julia,
Thank you so much for leaving Myra Swim a review today. We are so happy to hear you have had an enjoyable experience shopping with us and you are loving your pieces! If there is anything more we can do for you, email info@myraswim.com.
Kind Regards,
Myra Swim Customer Service.
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