Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Voir plus
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L'entreprise a répondu
Super quick delivery. Ordered Sunday morning, delivered Tuesday morning. Product exactly as described and looks to be great quality
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de sports
- Magasin d'accessoires de vélo
- Magasin de meubles
- Magasins d'appareils de fitness
Écrit par l'entreprise
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,8
Bien
211 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Very easy to deal with and good sevice
21 septembre 2026
Avis spontané
Super 3metre sun shade -quick delivery
Super quick delivery. Ordered Sunday morning, delivered Tuesday morning. Product exactly as described and looks to be great quality
15 septembre 2026
Avis spontané
Réponse de Mytopia
Hi Ben,
Thank you for your fantastic review! We’re glad to hear your order arrived so quickly and that you’re happy with the product and its quality.
We really appreciate you taking the time to share your experience with us. If you ever need any assistance in the future, please don’t hesitate to reach out. We’re always happy to help.
Regards,
Kylle
You guys are tops
You guys are tops, ordered at 6.10am Wednesday, delivered 11.20am Thursday to Brisbane, how good are you!
26 août 2026
Avis spontané
Réponse de Mytopia
Hi Lois,
Now that’s what we call a speedy delivery! Ordered at 6:10am Wednesday and at your door in Brisbane by 11:20am Thursday, that’s an impressive turnaround!
Thanks so much for taking the time to share this, and for the awesome feedback. We’re thrilled we could get your order to you so quickly.
Regards,
Mich
Réponse de Mytopia
Hi Fara,
Thank you so much for taking the time to leave us a 5-star review!
We truly appreciate your positive feedback and are delighted to know that you were happy with your experience. Your support means a lot to us.
Thank you again for choosing us. We look forward to assisting you again in the future.
Kind regards,
Daisy
Social Media Team
Mytopia issues
I have tried for 2 weeks to order a folding electric scooter throttle. When you put in your payment details it says try again later. I have written 3 emails asking if it in stock and to advise of the issue. So far 10 days later zero response. All the while my son's escooter is unusable. To get any response and action it took me serving papers to attend QCAT. I was hoping their service level would have improved but so far that is not the case. The only reason I am using Mytopia is they are the sole distributor for Valk scooters.
10 août 2026
Avis spontané
Great Product
Found what I needed on the website and ordered accordingly. Delivery was quick, and product quality has been excellent so far.
5 août 2026
Avis spontané
Réponse de Mytopia
Hi Joseph,
Thank you so much for taking the time to leave us your 5-star feedback!
We’re delighted to hear that you were able to find what you needed on our website, that your order arrived quickly, and that you have been happy with the product quality so far.
We truly appreciate your support and kind words. If there is anything else we can assist you with in the future, please don’t hesitate to contact us.
Kind regards,
Daisy
Social Media Team
Give them a big miss
Very poor after sales on faulty products, Fair Trading Complaint lodged, hopefully this kicks them into gear. They have lots of stalling tactics to get you to just give up, Overall just a very dodgy feeling when dealing with them. Will also include the Edisons company in this as they are also part of their stalling practices.
Finally got money back for the faulty Trolley after many many emails.
29 juillet 2026
Avis spontané
Réponse de Mytopia
Hi Southo,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been disappointing.
We've sent you an update regarding your case via email. When you have a chance, please check your inbox (and your junk/spam folder just in case) and reply to our email so we can continue assisting you.
We appreciate your time and look forward to resolving this with you.
Kind regards,
Mich
Easy to navigate site
Easy to navigate site. Prompt delivery.
Product working a treat. All good and happy. Will buy again from you.
29 avril 2026
Avis spontané
Réponse de Mytopia
Hi Richard,
Thank you so much for taking the time to share your positive experience with us.
We’re really glad to hear that you found our site easy to navigate, that your order arrived promptly, and most importantly, that the product is working perfectly for you. It’s great to know everything met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
If there’s ever anything we can assist you with, please don’t hesitate to reach out.
Kind regards,
Mich
shipping late and the bike broke on first use
The shipping was 2 months late which customer service did refund me the cost of shipping.
The Bike broke soon after reciving it, but I was able to eventually work with Customer service to get parts and I was able to fix the bike.
18 décembre 2025
Avis spontané
Réponse de Mytopia
Hi James,
Thank you for bringing this to our attention, and I’m really sorry to hear about your experience.
We understand how frustrating the delivery delay, refund concerns, and the issue with your eBike must have been, this is certainly not the experience we aim to provide. We also acknowledge how disappointing it must feel to have difficulty getting the parts needed for a repair.
Our team has already reached out to you directly and is actively working on resolving this matter with you.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Mich
--------------------------------
Hi Jamie,
Thank you for taking the time to share your feedback.
We appreciate the opportunity to discuss your feedback and work towards a resolution.
We have also directly contacted you regarding this matter. If you have time, we kindly ask you to review our direct communication so we can ensure everything has been properly addressed and that you are assisted in the best possible way.
Kind regards,
Mich
Excellent customer service
I recently purchased a sensor bin and there was an issue with it - they responded quickly and replaced it. Very impressed with the response and customer service ..
15 avril 2026
Avis spontané
Réponse de Mytopia
Hi Sharon,
Thank you so much for your kind feedback!
We’re really glad to hear that you were happy with how your concern was handled and that the replacement process went smoothly. It means a lot to us to know that our team was able to respond quickly and provide the support you needed.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help.
Thanks again for your support!
Regards,
Shai
Blatant theft, took back the scooter and kept my money!
I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating that they will hold the item aside for me. Instead of issuing the refund like I asked, theys tried to intentionally sell me something else, which I denied and pleaded for a refund. Later on they magically changed their mind saying it was already shipped and the best they could do was store credit. After letting them know their service was absolutely appalling they changed their mind AGAIN, claiming they could now issue a refund. It gets worse. They called the consignment company and got them to send the scooter back to them without notifying me, they've also kept my money, this is blatant theft. I am owed $630 for a scooter they refused to refund and took back on their own accord with 0 correspondence. I can't even begin to express how immoral, unethical and illegal this is. This is beyond unacceptable
15 avril 2026
Avis spontané
Réponse de Mytopia
Hi Erdin,
Thank you for sharing your feedback, and we sincerely apologise for any inconvenience this may have caused you.
We have reviewed your case and note that you were advised your order had been placed on hold, while you have mentioned that you were considering purchasing a different model. To clarify, our intention in asking about your preference was to determine how you wished to proceed, whether to arrange a cancellation or to assist you with selecting an alternative unit that may better suit your needs.
We confirm that there was an error in our system at the time, and your order had already been dispatched despite the advice provided to you. We recognise that this conflicting information contributed significantly to your experience, and we accept responsibility for this error.
Following your cancellation request, our team coordinated with the logistics provider to initiate a Return to Sender to have the item redirected back to our warehouse.
To resolve this matter, we confirm that your refund has now been processed and forwarded to our Accounts Team for final processing. The funds will be returned to your original payment method in accordance with standard processing timeframes.
Please be assured that there has been no intention to withhold your funds at any stage. Our process is to ensure that returned items are received and assessed appropriately so that the correct resolution can be provided.
We appreciate your cooperation in speaking with us to resolve the issue with you. We are committed to assisting you and ensuring this matter is addressed appropriately.
Kind regards,
Daisy
Social Media Team
The service from mytopia was great
The service from mytopia was great. The service from the delivery people was awful. This will non-stop me trading with mytopia. Thanks Mytopia
John b
12 mars 2026
Avis spontané
Réponse de Mytopia
Hi John,
Thank you for your feedback and for your kind words about our service we truly appreciate it!
We’re sorry to hear about your experience with the delivery team, as this is not the level of service we aim to provide. Your feedback has been noted, and we’ll be sharing this with our delivery partners to help improve future experiences. We hope to have the opportunity to serve you again and provide a smoother overall experience next time.
Thank you for your support!
Regards,
Shai
Réponse de Mytopia
Hi Mark,
Thank you so much for your kind review!
We’re really glad to hear that the product met your needs and provided great value for money. Your feedback means a lot to us and helps us continue delivering quality products and service.
If you ever need any assistance or have further questions, please don’t hesitate to reach out. We are always happy to help.
Thank you again for your support!
Regards,
Mich
SCAM SCAM SCAM !!!
SCAM SCAM SCAM !!!! DO NOT BUY FROM THIS COMPANY.
I bought a Valk e scooter from Mytopia, delivered to Perth from Sydney, upon unboxing it, observed issues instantly.
It had a thick blue viscous liquid coming out from a few of the bolts, like someone had literally smeared that on right before boxing it. Handlebars that kept folding down on the left and right of the screen whilst I was riding it, causing me to almost fall off multiple times. There was significant wear and tear on the scooter, like it was used or had been built with used parts.
I was thoroughly disappointed as I was intent on using this to travel to work.
My communication of this issue was responded with the instruction manual being sent my way, suggesting I didn’t set it up correctly. They didn’t actually read me clearly describe the issues to them.
FYI for those that own a scooter you’ll know there is no set up, it literally folds up and clicks in to place. So it was completely ridiculous to receive that response.
I stated the item was unsafe and demanded a replacement. They told me to box it and set up a time with the courier to pick it up.
Now it’s been 12 days and no word yet on the arrival.
Following a few attempts to get an ETA, they continued to actually not answer, and instead just tell me that they’ll let me know when it arrives. A few back and forths and I made the decision that due to the item being unsafe and what I considered faulty, I wanted it refunded.
Now this is where it became clear how little they actually care about their customers.
In my email exchanges with this company for a refund for my item. They legitimately falsely claimed that there was a flood, and it was causing a closure of the South Australia to Western Australia railway line. Subsequently they informed me that my item would not arrive back in Sydney until after Easter, a further 3.5 weeks away. Mind you this was emailed to me on the 3rd of February.
A simple google search revealed that this is completely made up, and the flood was around 8th January and the railway line re-opened on 11 January.
For reference my item was picked up from my residence in Perth on 19 January. So this supposed flood occurred 8 days before this. Not having any effect on my items delivery.
Which makes me think they use that line with all there customers, to try it on and see if you fall for it.
When I challenged them on this lie, they followed that up with a reference to contacting the shipping company to find an ETA of my items arrival. Not realising they referenced the railway line in the previous email delaying my items arrival.
More reason to prove they legitimately do not actually care and enjoy messing you around.
I strongly believe that all these 1 star reviews are all correct, and any 5 star reviews are clearly paid bots. There is no possible way you can have a good experience with this company.
To Mytopia, please don’t respond with the same stock standard, we will pass this on to our management/support team or technical department to assist. I want actual answers from an actual person, not AI.
Yes you will certainly have my order number on file.
Yes I have attempted to communicate to you the issue I have with the e scooter I purchased.
PLEASE DONT TRUST THIS COMPANY, THEY ARE A SCAM!!!!
4 février 2026
Avis spontané
Réponse de Mytopia
Hi Sam,
Thank you for taking the time to share your experience.
We recognise that this situation was disappointing and frustrating, particularly given the safety concerns raised and the scooter's intended daily use.
We've been in direct contact with you through email and are actively following up on this. All feedback of this nature is reviewed carefully, and cases like this are taken seriously by our team.
We appreciate customers bringing concerns to our attention, as it allows us to review our processes and make improvements where needed. Our focus is always on ensuring products meet expectations and that concerns are addressed appropriately.
Customer feedback plays an important role in helping us improve our service and ensure issues are handled with care and accountability.
Regards,
Mich
------------------------------------
Hi Sam,
Thank you for taking the time to share your feedback.
We appreciate the opportunity to discuss your feedback and work towards a resolution.
We have also directly contacted you regarding this matter. If you have time, we kindly ask you to review our direct communication so we can ensure everything has been properly addressed and that you are assisted in the best possible way.
Kind regards,
Mich
Easy transaction fast and prompt…
Easy transaction fast and prompt delivery, although we have only opened up 1 gazebo it was an easy strait forward set up .very happy
22 janvier 2026
Avis spontané
Réponse de Mytopia
Hi Peter,
Thank you for your feedback and for choosing Edisons.
We’re pleased to hear that you found the transaction easy and the delivery fast and prompt. It’s also great to know the gazebo was straightforward to set up and met your expectations.
We appreciate your support and are glad you’re happy with your purchase.
Regards,
Mich
Terrible customer service, same day delivery does not mean same day
I paid for same day delivery but the item was not delivered until the following day. There is no asterix next to the same day delivery choice denoting that it may not be delivered the same day. This information is hidden on another page that you are expected to read without any reference to it.
Customer service is terrible. I was told 3 different things by 3 different people. Firstly I was guaranteed by Mich that it would be delivered the same day. Then I was told by Maxine it would be delivered the following day only to be told 15 minutes later by Darren that it would be delivered the same day.
Sadly it didn't get delivered until the following day so I wasted a whole day waiting for it's arrival.
8 janvier 2026
Avis spontané
Réponse de Mytopia
Hi Steve,
Thank you for your feedback regarding your recent order and delivery experience.
We would like to confirm that we have already contacted you via email to address your concerns directly and to discuss this matter further.
Your feedback has been noted and is being reviewed internally to improve the clarity of our delivery information and ensure more consistent communication moving forward.
We appreciate you bringing this matter to our attention and look forward to continuing the conversation with you via email.
Regards,
Mich
easy and fast.
easy and fast.
Have the actual site in favourites, I like this wheelchair that much.
20 janvier 2026
Avis spontané
Réponse de Mytopia
Hi Nikki,
Thank you so much for the 5-star review!
We’re thrilled to hear you found the experience easy and fast, and it’s fantastic to know you like the wheelchair so much that you’ve saved our site to your favourites. That really means a lot to us!
If you ever need any assistance or have questions in the future, we’re always here to help. Thanks again for your support and enjoy your wheelchair!
Regards,
Hana
Réponse de Mytopia
Hi there,
Thank you so much for your 5-star review! We’re thrilled to hear that you were happy with the price and quick delivery.
Your feedback really means a lot to us, and we’re glad we could provide a smooth experience. If there’s anything else you need in the future, please don’t hesitate to reach out.
Kind regards,
Charlotte
Social Media Team
Zero after sales support on my Valk…
Zero after sales support on my Valk Primal 9 Scooter! They won't even provide a paid authorised repairer for maintenance! This contravenes Australian consumer law. I will be lodging a complaint with Fair Trading. I suggest others in the same position full my lead.
Complaint submitted to Fair Trading 15.01.26:
I purchased a Valk electric scooter from Mytopia, which I collected in person from their Seven Hills NSW premises. The scooter is within its reasonable expected lifespan and has not suffered a catastrophic failure. However, it now requires routine maintenance items, including a tubeless tyre repair/reseating and brake adjustment due to normal use. These are expected maintenance requirements for a personal electric transport device. In order to maintain safe operation, I contacted Mytopia seeking paid servicing or repair. Mytopia advised that they do not perform repairs outside of warranty. I was further advised that the manufacturer Valk also refuses to service the scooter unless it is a warranty claim. Mytopia was unable to nominate or refer me to any authorised or practical repairer and instead suggested that I "find a local e-scooter repairer". In practice, such repair services are extremely limited or non-existent for this brand, and independent scooter retailers commonly refuse to work on unsupported brands. This suggestion was not workable and did not provide a genuine repair pathway. As a result, I am left with no practical means of servicing or maintaining a safety-critical product, despite being willing to pay for repairs. This lack of any post-warranty servicing or repair pathway was not disclosed at the time of sale. I purchased locally on the reasonable assumption that servicing would be available or facilitated during the product's lifespan. I believe this constitutes a failure to meet the consumer guarantees under the Australian Consumer Law, particularly acceptable quality (including durability and safety) and fitness for purpose. Because repair is unavailable, I am seeking a refund under the ACL. I am requesting NSW Fair Trading's assistance in resolving this matter.
14 janvier 2026
Avis spontané
Réponse de Mytopia
Hi JD,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify and assist.
We understand your concern regarding post-warranty servicing for your Valk Primal 9 scooter, particularly for routine maintenance items such as tyre reseating and brake adjustment.
As an additional clarification regarding the tyre concern, a flat or damaged tyre is not considered a manufacturing defect and is therefore not a warrantable fault. Tyres are classified as consumable components, meaning they are subject to wear, punctures, and damage through normal use and external factors such as road conditions, debris, and riding environment.
As clearly stated on its product manuall on page 21, it is essential to regularly inspect tyre inflation in order to reduce the risk of punctures and to extend the lifespan of the tyres. This is standard maintenance to ensure the proper functioning of your product.
Please understand that maintenance of the tyres falls outside the seller's direct control and responsibility, which is why the manual specifically mentions the need for regular checks. Given that this issue pertains to maintenance rather than a manufacturing defect, it does not qualify as a warrantable fault under our warranty policy.
It appears that the issue with the tyre may have been caused by misuse or external factors, rather than a fault with the unit itself.
We also note that your scooter has been in use since July 2024, during which time normal wear and maintenance requirements would reasonably be expected to arise. For this reason, the tyre issue is no longer considered a parts-related matter but is instead a routine maintenance requirement.
That said, we are still happy to assist where possible. We hope this clarifies the position regarding the tyre issue.
Should you require spare parts, they can be obtained via our website.
Regards,
Mich
The Social Media Team
My Topia - Don’t use them
In ordered a bbq 2 months ago with was due for delivery a number of weeks ago. Still hasn’t arrived. My Topia are are not easy to contact, they will not provide you a phone number you can call, nor will they ever call you. I wouldn’t recommend anyone orders anything from them, unless you want to some weeks following it up. My order number was M2267449
24 décembre 2025
Avis spontané
Réponse de Mytopia
Hi Mark,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration this experience has caused, particularly given the importance of receiving your BBQ in time for Christmas. We understand how disappointing this situation was and appreciate you bringing your concerns to our attention.
Your order was placed as a pre-order, and the delay was impacted by stock being held and transferred from an external warehouse during an exceptionally busy Christmas period. At this time of year, we experience a significantly higher volume of orders, along with increased pressure on logistics and courier networks.
While these factors contributed to the delay, we acknowledge that our communication throughout the process did not meet your expectations, and for that, we apologise.
We can confirm that your BBQ cover has now been delivered. The remaining item, the BBQ (9 Burner Double Hood), is currently still in transit. Please be reminded of the standard delivery timeframe of 5–10 business days. We are actively following up to ensure it is delivered as soon as possible. While this does not lessen the frustration experienced prior to delivery, we appreciate your feedback and welcome the opportunity to assist further toward a fair and positive outcome.
Please be assured that your case is currently under review by our senior management team, and a senior representative has already contacted you by phone to discuss your experience.
Once again, we are sorry that this experience fell short of expectations. Thank you for bringing this matter to our attention and for giving us the opportunity to review and improve our service. We look forward to speaking with you again soon.
Kind regards,
Mich
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