Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Voir plus
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L'entreprise a répondu
Super quick delivery. Ordered Sunday morning, delivered Tuesday morning. Product exactly as described and looks to be great quality
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de sports
- Magasin d'accessoires de vélo
- Magasin de meubles
- Magasins d'appareils de fitness
Écrit par l'entreprise
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,8
Bien
211 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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With it being so close to Christmas
With it being so close to Christmas, I was happy I could shop and get my order on the same day
11 décembre 2025
Avis spontané
Réponse de Mytopia
Hi Ronda,
Thank you for your fantastic review! We truly appreciate you taking the time to share your positive experience.
We understand how crucial timely delivery is right now, and we're delighted we could meet your needs quickly and efficiently.
We wish you and your family a wonderful holiday season and look forward to serving you again soon!
Regards,
Ace
Social Media Team
We all make mistakes, but it's how we respond that's important
Ordered a slicer for a family member, this is the third one. Paid for next day delivery, not aware only for Sydney.
Get a message a few days later that slicer delivered and all ok.
Wrote back where did you deliver, I had to prove I hadn't received it, was delivered to their warehouse.
And as a sign of goodwill, they have decided to refund me the $4.95 next day delivery.
These people would not know what customer service is, all 3 of these slicers I have had issues, well I just ordered another one from another supplier and service was excellent and it was cheaper- win, win. MYTOPIA are shocking for customer service.
Further to this review the team at MYTOPIA have gone out of their way to contact me and understand what my concerns were and I am more than happy that they have gone to the trouble of alleviating my concerns and fixing the issues.
In light of this contact and their willingness to fix the issue, i have reassessed my concerns with MYTOPIA's lack of service and will say that I am impressed with their willingness to resolve the issue, which they have, and I will be using them again.
Well done guys!
9 septembre 2025
Avis spontané
Réponse de Mytopia
Hi Frank,
Thank you so much for taking the time to update your review and share your positive experience following our recent communication.
We’re genuinely sorry for the initial issues and frustration you faced, and we truly appreciate the opportunity you gave us to make things right. It's incredibly fulfilling for our team to know that our efforts to resolve your concerns were well received, and we’re very happy that you’re now satisfied with the outcome.
Your feedback is extremely valuable, and your willingness to reassess the situation means a lot to us. We’re especially grateful for your kind words and are pleased to hear that you’ll consider purchasing with us again.
Thanks once again for your patience, understanding, and trust. We look forward to serving you again in the future.
Regards,
Mich
The Social Media Team
Réponse de Mytopia
Hi Vernessa,
Thanks for the review! We're glad to hear your delivery was quick — that’s what we aim for! 😊 We look forward to serving you again soon!
Regards, Jane
Fast transaction and fast delivery
5 septembre 2025
Avis spontané
Réponse de Mytopia
Hi Consumer,
Thanks for the great feedback! We’re glad to hear your order was processed and delivered quickly — that’s exactly what we aim for. If there’s anything else you need, we’re always here to help.
Regards, Jane
They did a great job, communication was on point And delivery was quick.
They did a gre
1 septembre 2025
Avis spontané
Réponse de Mytopia
Hi Jason,
Thank you so much for your kind words! We're glad to hear that communication and delivery met your expectations. It was a pleasure assisting you, and we look forward to helping again in the future!
Regards, Jane
My experience was very good
My experience was very good. But very disappointed with the postage option.
I had to go through a third party to have it sent to Darwin in the Northern Territory.
You should offer a postage option to all states to give the purchaser the option to commit to buy.
12 août 2025
Avis spontané
Réponse de Mytopia
Hi Laurence,
Thank you for your feedback—we’re glad to hear you had a good overall experience with us!
We understand your frustration regarding the postage limitations. While our courier partners currently don’t offer direct delivery options to some remote areas, please know that we are actively working on improving this to provide broader coverage in the future.
Thank you again for your honest review, and we hope to serve you better in the future.
Regards, Jane
Réponse de Mytopia
Hi AccountForOnlineCalls Samesort
Thank you for sharing your feedback about your recent experience. We're sorry to hear that it didn't meet your expectations.
We've reached out via Trustpilot over the past few days to request your order information, but we haven’t heard back yet.
We’d really like the opportunity to understand your concerns and see how we can assist.
Please feel free to contact us at socialmedia@millstrading.com.au so we can work toward a resolution.
We look forward to hearing from you.
Kind regards,
Hana
While their prices are OK it is…
While their prices are OK it is impossible to pick up. Not only order number and photo I'd but a a credit card. I don't have a credit card. I only have a digital that obscures all but the last 4 digits. They said that this was unacceptable. So after driving for 3 hours to pick up. I had to either take a refund or, pay $85 for delivery. Luckily I had had to cancel my credit card due, to fraud and had a new, card in my mail. After waiting 20 minutes to go through the bureaucracy, I gave now waited over 20 minutes in the car park for them to bring it out.
25 juin 2025
Avis spontané
Réponse de Mytopia
Hi Peter,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your pickup experience did not go as smoothly as expected, and we absolutely understand the frustration that can come with delays—especially after a long trip.
That said, we’d like to clarify a few important points for context. A pickup confirmation was sent on 6 June 2025, which included clear instructions regarding our standard 5-business-day collection window and the required verification documents: a valid photo ID and the physical credit card used for the order.
These measures are in place to protect both our customers and our business from fraudulent transactions, and they are clearly stated both at checkout and in the confirmation email.
Your collection occurred on 25 June 2025, which was well beyond the advised collection window.
Despite this, our team went ahead and accommodated your pickup. However, when asked to present the required documents, there was initial resistance, which caused some delays.
We want to reassure you that our staff worked to resolve the situation calmly and professionally and ultimately released the item once the necessary verification was completed.
We’re also aware of the incident that occurred on-site, including raised voices and distress caused to our shopfront team.
While we empathise that the situation was frustrating, we kindly ask that all interactions with our team remain respectful so that we can provide the best service possible in return.
We do hope that your product is serving you well and that it meets your expectations.
We truly value your time, and we encourage you to REACH OUT IN ADVANCE next time should you have any concerns regarding order collection or policy requirements—we’re always here to help.
Thank you again for your feedback, which has been shared with senior management immediately as part of our ongoing commitment to customer experience.
Regards,
Hana
Réponse de Mytopia
Hi Diana,
That's fantastic to hear! We're thrilled you had a fast and quick experience and that your product arrived in great condition. We really appreciate you taking the time to share your positive feedback!
Regards,
Ace
Social Media Team
Excellent product and service
Prompt delivery and good tracking service. Quick delivery, Item is as described.
10 juin 2025
Avis spontané
Réponse de Mytopia
Hi there,
It's wonderful to hear that our delivery service met your expectations! Thank you for choosing us, and we look forward to serving you again soon.
Regards,
Ace
Social Media Team
Very fast service and delivered right…
Very fast service and delivered right to the door Our only problem was we didn’t know exactly which day it was arriving so we couldn’t be there to help But very happy with the product
7 juin 2025
Avis spontané
Réponse de Mytopia
Hi Judith,
Your positive feedback about our delivery service means the world to us! We're committed to ensuring timely and reliable deliveries for all our customers.
Regards,
Mitch
I BOUGHT A MOBITY SCOOTER FROM THEM HAD…
I BOUGHT A MOBITY SCOOTER FROM THEM HAD IT A WEEK MOTOR BROKE DOWN THEN WANTED INFO ON SCOOTER TO REGO IN QUEENSLAND COULD NOT SUPPLY. NOW SCOOTER FIXED DO NOT WANT SCOOTER BACK DO NOT TRUST IT COULD BREAK DOWN CROSSING ROAD NO OFFER OF REFUND
16 avril 2025
Avis spontané
Réponse de Mytopia
Hi Phil,
We appreciate your time sharing your feedback.
We apologise for the issues you've experienced with your mobility scooter, we understand your frustration and concern, especially regarding the scooter's reliability.
We want to reassure you that the problem has been thoroughly addressed. Our technician inspected your scooter and identified the motor as the sole cause of the initial breakdown.
We completely understand your hesitation about trusting the scooter after this experience.
They have also repaired and replaced the motor free of charge.
Regarding to the rego requirements in QLD as mentioned in our email sent on Monday, 28 April 2025 at 2:20 PM, we have provided the available information regarding the registration requirements in Queensland. Please note that it's the customer’s responsibility to check and confirm the specific registration requirements in their location, as these can vary.
While we're confident in the quality of our repair and the thoroughness of our testing, your satisfaction is paramount, We want to ensure you feel absolutely safe and confident using your scooter.
We’ve been actively communicating with you and have already offered a resolution via email. Kindly check your inbox and reply to our message so we can move forward and resolve this matter as quickly as possible. We’re here to assist and appreciate your prompt response.
We value your business and are committed to ensuring your satisfaction and safety.
Regards,
Akira
Love it love it they are so prompt with…
Love it love it they are so prompt with there delivery
15 mai 2025
Avis spontané
Réponse de Mytopia
Hi Ruth,
Your positive feedback about our delivery service and product means the world to us! We're committed to ensuring timely and reliable deliveries for all our customers.
Regards,
Mitch
I am very happy with your good service
I am very happy with your good service, also the delivery was great. I ordered the chair on Monday and I received the chair in Melbourne on Thursday.
The chair is great value. Mytopia A+++++
8 mai 2025
Avis spontané
Réponse de Mytopia
Hi Charles,
Thanks a ton for the kind words! So glad the chair landed in Melbourne fast and hit the mark! 🚚💨 Big thanks for the A+++++—we’ll wear that like a badge 😄Hope the chair becomes your new favourite place to unwind!
Regards, Jane
EUROCHEF Commercial 10L Dough Mixer
Purchased EUROCHEF Commercial 10L 900W Spiral Dough Mixer, good product, Fast delivery.
8 mai 2025
Avis spontané
Réponse de Mytopia
Hi Shailendra,
Thank you so much for taking the time to share your positive experience with the EUROCHEF Commercial 10L 900W Spiral Dough Mixer! We're thrilled to hear that you're happy with the product and that you experienced fast delivery.
It's always encouraging to know that our products meet your expectations and that our service is efficient. We truly appreciate your business and your kind words.
If you have any further questions or need assistance with your mixer in the future, please don't hesitate to reach out.
Regards,
Ace
Social Media Team
London rattan 4 seat sofa
Great quality and price, fast shipping, very good quality material on cushions, good colour and well made and sturdy.
1 mai 2025
Avis spontané
Réponse de Mytopia
Hi Irene,
Thank you for taking the time to leave us a glowing review! We strive to offer the best value to our customers, and we’re ecstatic to hear that you’re pleased with our competitive pricing, fast shipping and product quality. We look forward to serving you again soon!
Regards,
Jane
Absolutely over the moon with the…
Absolutely over the moon with the product and service provided by Mytopia. The wheelchair I purchased online was fantastic value for the money. Delivery was exceptional. I highly recommend both product and service
15 avril 2025
Avis spontané
Réponse de Mytopia
Hi Julie,
Thank you so much for sharing this—it’s truly rewarding to hear that both the product and our service made a difference. We understand how essential it is to find the right mobility aid at the right time, and it’s wonderful to know everything met (or exceeded!) your expectations. Your recommendation means a lot, and we’re always here to help should you need anything down the track.
Regards, Jane
Great fridge freezer at an affordable…
Great fridge freezer at an affordable price. Really quick delivery with updates along the way. Great service and a really good 3 way fridge freezer. Love the fridge compartment on top, Plenty of fridge room
And freezer on the bottom. 3 great size freezer drawers. Can see and reach everything now. Best I’ve had in a boat in 25 years.
31 mars 2025
Avis spontané
Réponse de Mytopia
Hi Tony,
Thank you for the great review! It's fantastic to hear the fridge freezer is working perfectly for you, especially the fridge compartment and freezer drawers. We’re also happy that the quick delivery and regular updates helped make the process smooth for you. Your feedback means a lot to us, and we’re thrilled we could provide a product that meets your needs so well. If you need anything in the future, don’t hesitate to reach out!
Regards, Jane
Easy to order on Mytopia
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions
Great company to deal with 100+ happy- would use again as first preference. Oh and quality product received- thank you.
Item as per eebsite and order.
28 mars 2025
Avis spontané
Réponse de Mytopia
Hi Jillene,
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a smooth experience with Mytopia and that you’re happy with your product. We always strive to keep our customers updated throughout the entire process, and it's great to know that it made a difference. Your kind words mean a lot, and we’re honored to be your first choice for future purchases. We look forward to serving you again soon!
Regards, Jane
Réponse de Mytopia
Hi Ernie,
We are glad to hear that your experience was a positive one.
Thank you for taking the time to leave such an amazing review.
We hope to see you again soon!
Regards,
Hana
Social Media Team
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