Najaf Rugs Avis 306

TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

A mesmerising and memorable experience to visit Najaf Rugs at Prahan. **Maria is so graciously warm and inviting, sharing their most beautiful pieces and the history of the wools and weaving pro... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great range of rugs. Easy to communicate with each time when I had a few questions pre-purchase. Rug arrived in good condition and well packed (with personal touch like handwritten note, plus rug care... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My Afghani Maimana kilim rug, a birthday present for my daughter, is beautiful. The vegetable dyes give subtle colours. The weaving is obviously done by an experienced craftsperson and the wool is a c... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have bought a many rugs from Najaf Rugs over the last few years and I have always been impressed with their wide range, quality, pricing and customer service. I live in a rural area and the shipp... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de tapis
  2. Magasin de moquette

Écrit par l'entreprise

We're the home of beautiful handmade Rugs & Textiles, sourced all over the globe, just for you.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

306 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

All good

Good product well priced and prompt delivery. Will shop here for my next rug too!

23 avril 2023
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Réponse de Najaf Rugs

Thank you for the 5-star review, Paul! We look forward to helping you out again.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

Wonderful rug

Wonderful rug, great communication and quick delivery. We have purchased 3 rugs from Najaf and very happy with them all.

12 avril 2023
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Réponse de Najaf Rugs

Hi Suzy,

Thank you so much for the 5-star review! We appreciate your return business so much.

Best,
Maria

Noté 5 sur 5 étoiles

Najaf and Maria know rugs!

Najaf and Maria know rugs!! Always such a pleasure to deal with them. I love my new rug!

2 avril 2023
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Réponse de Najaf Rugs

Thank you, Sue! It was so lovely helping you with your rug.

We hope you love your rug forever.

Best,
Maria

Noté 5 sur 5 étoiles

Gorgeous rugs excellent service

Firstly the website was easy to use and navigate with great photos of the rugs. So a great first impression. When I was nearly ready to buy I rang and Maria was extremely helpful. The rugs arrived quickly here on the Sunshine Coast and wow we were delighted with them. Beautiful and as shown in the pics. They look stunning. Great service and rugs

26 mars 2023
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Réponse de Najaf Rugs

Thank you so much for the kind words, Lisbet; it was a pleasure helping you with your rugs.

Best,
Maria

Noté 3 sur 5 étoiles

Major colour difference from pictures

The website is very clean and easy to navigate.
Shipping was very fast ! (Au based) my order
arrived within a few days, I was very surprised.
However the rug I received is completely different
to what I was expecting. The picture shown on the
website isn't very saturated, kind of greyish, which
is what I was looking for. However after opening
my rug my heart sank, the rug is so much more
warm toned then what's shown on the photo. I
understand camera quality etc. can effect how the
photo turns out. But I still can't help but feel
disappointed. Especially because it is a beautiful
rug, just not something I would have picked if seen
in person. I'm so sad at the colour difference. I
also don't want to risk sending it back for a refund
as if something happens to it during
transportation it is not covered under their refund
policy.

1 mars 2023
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Réponse de Najaf Rugs

Hi Aisha,

Thank you for taking the time to review us! We greatly appreciate all feedback.

I'm sorry to hear that you were disappointed with the colour difference; it's always so tricky with handmade items like rugs as the wool, pile and knots all play a factor in possible colour change alongside different computer monitors displaying it differently.

I wish you would've contacted us directly, as I would've done my absolute best to ensure you had a rug you were 100% happy with. However, if you would like, I can still exchange the rug for you - this time, additional iPhone photos can be provided to help you choose.

As for the return transportation, this is at the buyer's risk per our Terms and Conditions, but in our 20 years of business, a parcel has never gone missing if that eases your worries.

Please feel free to contact me directly at 0415869501 or maria@najaf.com.au if you would like to chat about your order and any possible ways I can help you further.

Best,
Maria

Noté 5 sur 5 étoiles

Great experience

The I ordered from Najaf was delivered quickly even though it had to travel all the way from Australia to Greece. Najaf provided great tracking and I was able to see its progress along the route. Upon receipt, it was even more beautiful than I expected. I was very pleased with the entire interaction and great customer service.

11 janvier 2023
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Réponse de Najaf Rugs

Thank you so much, Paul! We're so excited that your beautiful kilim got to you safely.

We hope you enjoy it forever.

Noté 5 sur 5 étoiles

Najaf Rugs lovely to deal with

Maria is so knowledgable and helpful in regard to the Najaf rugs. Buying a rug from Najaf Rugs was a pleasure.

22 novembre 2022
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Réponse de Najaf Rugs

Thank you, Amanda! It was a pleasure to help you out. I hope you're loving your rug.

Best,
Maria

Noté 5 sur 5 étoiles

Fast shipping

Fast shipping
Excellent packaging
Loved the personal touch with the note
Product was as described

25 octobre 2022
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Réponse de Najaf Rugs

Thank you for the 5-star review, Sarah! We appreciate it so much.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

Absolutely love the rug I got

Absolutely love the rug I got from Najaf. The quality was excellent for a vintage piece, price was really good and shipping was very fast and free! Will definitely be using these guys again. Thank you

19 octobre 2022
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Réponse de Najaf Rugs

Thank you for your kind words Netta! We appreciate you taking the time to leave us a review.

We hope you love your rug forever.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

I have been looking online at Najaf's…

I have been looking online at Najaf's beautiful hand-made rugs for a long time; umming and ahhing about what I should buy. I wanted something that was vintage, original and that I could live with for a long time. The photographs of the rug I purchased were accurate for both colour and condition ( which were respectively jewel toned and immaculate ) and the delivery was fast. I particularly liked that my rug had been wrapped up with a bow and had a card telling me how to care for it. I am delighted with "my rug" and the Najaf staff that made it so easy.

30 septembre 2022
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Réponse de Najaf Rugs

Thank you for the great review Paula; we're so happy to hear about your experience!

We hope you love your rug forever.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

War Rug

Absolute pleasure to deal with. Such a brilliant company, so so so happy with my new rug.
Thanks so much guys.
BEST!

16 septembre 2022
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Réponse de Najaf Rugs

Thank you so much for your 5-star review Tim!

We appreciate it so much.

Noté 5 sur 5 étoiles

rugs

Fabulous other than initially asking for a review before I'd received my rug!!!!

7 septembre 2022
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Réponse de Najaf Rugs

Thank you for your 5-star review Lisa, we appreciate it so much!

Noté 5 sur 5 étoiles

Perfection

It was a delight to meet Najaf and Maria; their expert knowledge of and passion for their rugs made it a pleasure to purchase a beautiful rug from them. Nothing was too much trouble and above all they wanted us to be happy with our choice of rug. It is a stunningly beautiful hand woven traditional Oushak rug and we are indeed very happy. If you want a rug, Najaf and Maria are the people to go to - you don't need to go anywhere else. Thank you, Joan and Peter

29 août 2022
Avis spontané
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Réponse de Najaf Rugs

Thank you, Joan and Peter! It was a pleasure to meet you and help you with the rug. I'm so pleased you chose the incredible Oushak rug; it was beautiful.

We hope you enjoy it forever and look forward to seeing you both again.

Kind Regards,
Maria

Noté 5 sur 5 étoiles

I bought a beautiful carpet online

I bought a beautiful carpet online, it arrived within a week with a beautiful card. The carpet looks even better than the photo. Very happy

20 août 2022
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Réponse de Najaf Rugs

Thank you so much, Beth!

Noté 5 sur 5 étoiles

Highest quality rugs and saddle bags.

My latest purchase from Najaf was a saddlebag complete with all it’s colourful tassels. Like the rug and cushions I purchased previously it is in perfect condition with vivid, rich colours, just as depicted on the website. It arrived promptly and was securely packaged. I highly recommend Najaf Rugs for anyone considering their products.

11 août 2022
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Réponse de Najaf Rugs

Thank you, Hillary! We appreciate your constant support so much.

Noté 5 sur 5 étoiles

Wonderful business and I highly recommend you buyhighly recommend this wonderful…

I highly recommend this wonderful business. The online site has a great selection of rugs of different designs and it’s difficult to make up your mind which one you really wish to purchase. So many you might like to purchase. My daughter who has a graphic design background was so pleased with my choice. She told me the rug was beautifully made and the design was wonderful and she would know with all her experience in website and graphic design experience.

8 août 2022
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Réponse de Najaf Rugs

Thank you so much Anne!

Noté 5 sur 5 étoiles

Beautiful rugs

I love my beautiful rugs from Najaf rugs. Quick shipping and excellent communication throughout. Thank you!

20 juillet 2022
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Réponse de Najaf Rugs

Thank you, Rachael!

Noté 5 sur 5 étoiles

I recently purchased 2 vintage persian…

I recently purchased 2 vintage persian rugs and had the most fabulous experience.
After purchasing them online, I received an email with a follow up call on when I would like to pick up the rugs. I informed them that ideally I would like them delivered but the website wouldn't allow it while I purchased it. They very quickly responded by having the rugs delivered within 2 business days.
Both rugs are perfect. Very happy with both the outstanding level of customer service as well as the quality of the rugs.

18 juillet 2022
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Réponse de Najaf Rugs

Thank you so much for the lovely feedback, Kathy! You purchased the most beautiful rugs - I hope you love them forever.

All the best,
Maria

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