I have had to request multiple quotes from them and they have not only been the cheapest but also by far the most prompt in providing new illustrations for a Care Annuity. The staff are always easy... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had Liam top lad helped me too get the best cover I needed for what I do for work made me understand where the money was going and what it meant for me if I ever needed too clam 100% recommend
L'entreprise a répondu
Its the 1st time I've used this company as a Financial Planner and wow what a positive & refreshing experience. From start to finish its been a pleasure to use this company, they offered my client v... Voir plus
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They are friendly, very accommodating and helped me out in a time of need. Libbie Hall particularly did an excellent job in turning around an urgent query correctly first time and within minimal time.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Coordonnées de contact
Queen Square 11-12, BS1 4NT, Bristol, Royaume-Uni
- nationalfriendly.co.uk
4,3
Excellent
647 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Informative answers to my questions
Informative answers to my questions. Friendly and knowledgeable customer service. Thank you
14 mai 2026
Avis spontané
Réponse de National Friendly
Dear Paul,
We're glad that our staff were about to help you when you needed it. This is exactly the service we want to provide.
Best wishes,
National Friendly
She was friendly and explained things…
She was friendly and explained things so I could understand.
20 mai 2026
Avis spontané
Réponse de National Friendly
Hi Sandra,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
They company made everything easy to…
They company made everything easy to understand and Kyle Barnett was amazing made it all so easy for me
7 mai 2026
Avis spontané
Réponse de National Friendly
Hi Marie,
Thank you for sharing your positive experience with us.
Best wishes,
National Friendly
Very helpful and explained if I didn’t…
Very helpful and explained if I didn’t know anything. Polite staff.
25 mai 2026
Avis spontané
Réponse de National Friendly
Hi Janet,
We're glad that our staff were able to help you as you needed. This is the level of service we love to hear that our staff are providing.
Best wishes,
National Friendly
The staff are very good and very…
The staff are very good and very helpful and friendly and listen to what you want
14 mai 2026
Avis spontané
Réponse de National Friendly
Hi Gary,
Thank you very much for sharing such positive feedback on our staff. This is great to hear!
Best wishes,
National Friendly
I am still waiting for my policy…
I am still waiting for my policy through the post and it has been a week at least.
25 mai 2026
Avis spontané
Réponse de National Friendly
Hi David,
Thank you for your feedback.
We can see that you made an application on 18/05 and we sent the policy documents out on 20/05. There may have been a delay due to the Bank Holiday.
If you have still not received your policy documents, please contact our Friendly Team on 0333 014 6244 and we can organise getting more sent out.
Best wishes,
National Friendly
***** Fantastic company
***** Fantastic company, very easy to deal with, the staff friendly and professional, claim process very easy and simple, I am so impressed with the company, thank you for all your help and support, highly recommended *****
25 mai 2026
Avis spontané
Réponse de National Friendly
Dear Yaser,
Thank you so much for the positive feedback. We are really glad that our staff and claims service were so well received, this is exactly what we strive for.
Best wishes,
National Friendly
My claim was accepted and delivered vey…
My claim was accepted and delivered vey quickly
11 mai 2026
Avis spontané
Réponse de National Friendly
Hi there,
We're glad that you are satisfied with our claims process.
Best wishes,
National Friendly
Everything was done to the highest…
Everything was done to the highest quality, proffecional, polite,and very helpful.
15 mai 2026
Avis spontané
Réponse de National Friendly
Dear Krissy,
We're glad that our service levels have left a really positive impression.
Best wishes,
National Friendly
The operator was helpful and able to…
The operator was helpful and able to process my order successfully and provided a good service thank you
24 mai 2026
Avis spontané
Réponse de National Friendly
Hi Gary,
Thank you for sharing your positive experience.
Best wishes,
National Friendly
The service was good
The service was good, and the fact that our payments can be paid when we want.
14 mai 2026
Avis spontané
Réponse de National Friendly
Hi Susan,
Thanks for leaving your positive review.
Best wishes,
National Friendly
Great customer service friendly and…
Great customer service friendly and always helpful.
22 mai 2026
Avis spontané
Réponse de National Friendly
Hi,
We're glad that our team provided you with a great service, thank you for leaving your positive feedback.
Best wishes,
National Friendly
The staff member i spoke to was very…
The staff member i spoke to was very understanding of my issues with dd due so was very impressed how he dealt with my call efficiently
17 mai 2026
Avis spontané
Réponse de National Friendly
Hi Ann,
We're glad that our staff provided you with a great service.
Best wishes,
National Friendly
Great service
Great service, staff are very friendly especially the person that dealt with me, a great experience, now I know my family will be looked after when the time comes
12 mai 2026
Avis spontané
Réponse de National Friendly
Dear Jeanette,
Thank you so much for sharing your positive review. We really appreciate it.
Best wishes,
National Friendly
Professional
Very friendly and helpful went through everything in great detail answered all my questions would definitely recommend to everyone i felt reassured that when I'm gone my loved ones will be secure and won't have to worry about pulling out for my funeral and will have a bit money left over for themselves
15 mai 2026
Avis spontané
Réponse de National Friendly
Dear Tracy,
We're so glad that the team gave you a great experience. Thank you for sharing your positive experience with us.
Best wishes,
National Friendly
The man who spoke to me on the phone…
The man who spoke to me on the phone was speaking very calmly and responded to the questions I was asking in a very nice way
20 mai 2026
Avis spontané
Réponse de National Friendly
Dear Nji,
We're glad that our staff are providing a very nice service to you.
Best wishes,
National Friendly
Great customer service and swift action…
Great customer service and swift action by the staff.
19 mai 2026
Avis spontané
Réponse de National Friendly
Hi Flora,
Thanks for sharing your positive feedback.
Best wishes,
National Friendly
The person who helped me was very
The person who helped me was very, very helpful, nice and polite it makes all the difference to people like me
19 mai 2026
Avis spontané
Réponse de National Friendly
Hi Maureen,
We're really happy to know that our staff are providing a great service and making a difference to your experience.
Best wishes,
National Friendly
as always my qrury, was resolved, with ease.
as always my qrury, was answered, with a friendly, warm service, the staff are patient, and easy to understand, unlike a lot of other customer services.
18 mai 2026
Avis spontané
Réponse de National Friendly
Hi Mr Tudor Lock,
Thank you for sharing your positive feedback with us.
Best wishes,
National Friendly
Awful
Awful, rang up asked for the application form around 4-5 months ago and never received it so I didn’t even bother at the end. I’m stupid to carry on paying for a service that don’t actually do anything for you!!
19 mai 2026
Avis spontané
Réponse de National Friendly
Hi Virinder,
I’m very sorry to hear about the experience you’ve described — we understand how disappointing this must have been, especially when you were expecting to receive your claim form.
A check of our records shows the form was sent in January, and we haven’t received a response since. We’d really like the opportunity to discuss this with you directly and help get things resolved.
Please call our friendly team on 0333 014 6244.
Best wishes,
National Friendly
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