National Friendly Avis 

Arthur Zacharski made my experience with National Friendly really great! He was helpful, polite, friendly (appropriately for the company name) and didn't push me for sales, he helped me choose what was right for me.

Samantha that I spoke too she was very friendly and helpful and polite. She was well spoken she explained things very clearly. Samantha also give out good advice and she helped me to choose the right monthly payment that was suitable for me.She also let's you choose which funeral is comfortable and the right one there was no pressure.

Very informative. They explained everything in layman’s terms. They gave me the best deal tailored for me

Excellent customer service. Knowledgeable and reassuring.

Very patient without being patronising. Clearly gave information in an easily understandable manner. I was left feeling confident in my change
Professional manner but friendly and not over formal. Well trained member of your team

I believe it will benefit me

Be aware there agents lie when selling policies read the small print as most everyday conditions are not covered by the policy I tried to make a claim and was told I was not coverd due to this

The telecaller was very pleasant, knowledgable & approachable. Her expplanation of the product was very thorough & easy to understand. There was no hard sell which kept me engaged.

The very helpful person on the other end of the line was able to guide me to the next step of sorting out my predicament.

The two customer service people I spoke to were kind, courteous, knowledgeable and efficient.

Company overall is very goid
It's a shame it took a while for my claim to be settled I will recommend my family

Marilyn made the whole process simple and non daunting. Felt like I was chatting with someone I knew rather than a bank official

The person I was talking to was polite

I found the experience talking to Adam Preedie who was the broker that dealt with my enquiry. Adam talked me through all aspects of the Policy and advised and reiterated points to make sure that I understood. Took the policy out there and then

Great chatting,clear information and no rush or hassle great communication.

I took out a policy with National Friendly and have been very impressed with the service I received. The whole process was straightforward, clear, and professionally handled from start to finish.

Their customer service team was friendly, patient, and happy to answer all of my questions without making me feel rushed. It was refreshing to speak with people who genuinely seemed to care about helping customers find the right cover.

The policy information was explained clearly, with no hidden surprises, and the communication throughout has been excellent. The claim was paid very quickly and on time every time for the almost 16 months of payment.
Overall, a very positive experience and I would happily recommend National Friendly to anyone looking for a reliable and trustworthy insurance provider.

I think Duncan was brilliant he deserves a five star rating

The person I spoke with was good he explained to me everything I need to know , was good.

What did you do?

Nothing !!,
The broker did all the work and I'm still waiting for my documents
The broker was nice and friendly but my god what a laborious process.