I have had to request multiple quotes from them and they have not only been the cheapest but also by far the most prompt in providing new illustrations for a Care Annuity. The staff are always easy... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had Liam top lad helped me too get the best cover I needed for what I do for work made me understand where the money was going and what it meant for me if I ever needed too clam 100% recommend
L'entreprise a répondu
Its the 1st time I've used this company as a Financial Planner and wow what a positive & refreshing experience. From start to finish its been a pleasure to use this company, they offered my client v... Voir plus
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They are friendly, very accommodating and helped me out in a time of need. Libbie Hall particularly did an excellent job in turning around an urgent query correctly first time and within minimal time.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Coordonnées de contact
Queen Square 11-12, BS1 4NT, Bristol, Royaume-Uni
- nationalfriendly.co.uk
4,3
Excellent
647 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The gentleman who handled my call went…
The gentleman who handled my call went above and beyond was very helpful a credit to your company
11 juin 2026
Avis spontané
Réponse de National Friendly
Hi Mark,
We're glad that our team provided a great service to you. Thank you for sharing with us.
Best wishes,
National Friendly
Louise at National Friendly has been…
Louise at National Friendly has been nothing but exceptional, Her friendly approach, attention to detail, and willingness to go the extra mile have made a real difference. I truly appreciate her support and would highly recommend her to anyone seeking assistance.
11 juin 2026
Avis spontané
Réponse de National Friendly
Hi Clark,
Thank you for sharing this really positive review about Louise. We'll make sure to pass it onto her!
Best wishes,
National Friendly
The help I received from National…was excellent
The help I received from National friendly was second to non. They was extremely helpful and reccomend to anyone.
Thank you National Friendly
3 juin 2026
Avis spontané
Réponse de National Friendly
Dear Sharron,
Thank you for sharing your positive review. We're glad we were able to provide the support that you needed.
Best wishes,
National Friendly
This is such a great company,sorted my…
This is such a great company,sorted my claim out very quickly after my car accident,the staff are very friendly and proffesional,Payments are paid twice a month strait into your bank account and you could not wish for a better service
10 juin 2026
Avis spontané
Réponse de National Friendly
Dear Tony,
Thank you for sharing your positive feedback with us.
Best wishes,
National Friendly
They are very friendly and professional…
They are very friendly and professional in handling everyone. They sorted out my problem very quickly and professionally.
8 juin 2026
Avis spontané
Réponse de National Friendly
Hi Dawn,
We're glad that we managed to support you when you needed our help!
Best wishes,
National Friendly
Fast efficient settlement of claims
9 juin 2026
Avis spontané
Réponse de National Friendly
Hi Hazel,
We're pleased to know that we could support you when it was most needed.
Best wishes,
National Friendly
The staff are very friendly they…
The staff are very friendly they explained everything so I could understand,very polite as well,will recommend to everyone
10 juin 2026
Avis spontané
Réponse de National Friendly
Dear Adrian,
Thank you for sharing your positive feedback with us.
Best wishes,
National Friendly
Did exactly what you would hope
Did exactly what you would hope. I hadn’t had my policy for long but I was injured at work and I received no real issues with my payments. My only criticism would be that there was a lack of communication between them and me during the first 6 weeks of my time off. That aside, I found them decent, thorough and helpful. Full payment received and no complaints worth whinging about
1 avril 2026
Avis spontané
Réponse de National Friendly
Thank you for your review. We're pleased to hear that your claim was handled thoroughly and that you received your payments without issue when you needed them most.
We also appreciate your feedback regarding communication during the early stages of your claim. We're sorry this fell short of expectations and will share your comments with the team as we continue to improve our service.
Thank you for choosing National Friendly, and we wish you all the best in your recovery.
Absolute shambles
Absolute shambles. Avoid at any cost. Sent them all docs and asked if any further info required. Been ignored for weeks then gave them a call and got and answer that they need sick note even on claim form stated hospital discharge note will do... anyways got sick note and send it to them.. guess what, being ignored again... its a joke how they even get any good reviews. Probably all paid for... so as said before AVOID AT ANY COST and go with someone else
9 juin 2026
Avis spontané
Réponse de National Friendly
Good afternoon, Vitalijus.
Thank you for your feedback. We're very sorry to hear about the delays, lack of communication, and the frustration you've experienced during your claim.
This is not the standard of service we aim to provide, and we understand how upsetting it must have been. We would like the opportunity to review your case urgently and clarify what information was required and why there were delays in progressing your claim.
Please contact us at complaints@nationalfriendly.co.uk with your policy or claim reference so we can investigate this fully and respond to you directly.
Kind regards,
The National Friendly Team
I found the man I spoke with was ex…
I found the man I spoke with was ex tremely helpful not in any way pushy and very empathatic.
6 juin 2026
Avis spontané
Réponse de National Friendly
Dear Ray,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
I joined National Friendly in January…
I joined National Friendly in January ,paying my fees on the 2nd of the month but come May I noticed a different name Red Dot and didn’t know who they were so due to scams I phoned my bank to cancel my payments.It took me a week or two to see Red Dot was with National Friendly so I had to phone my bank again apologiesing for my mistake.I was a month behind my payments so apologised to National Friendly who were very helpful and friendly and accepted my payment for May.
9 juin 2026
Avis spontané
Réponse de National Friendly
Hi Roy,
Thank you for sharing your positive feedback. We're glad that you felt that we provided a supportive and helpful service when you needed it.
Best wishes,
National Friendly
The person i spoke to sorted my problem…
The person i spoke to sorted my problem out very fast and was very helpful
8 juin 2026
Avis spontané
Réponse de National Friendly
Hi Ronnie,
We're glad that our team managed to sort your problem efficiently!
Best wishes,
National Friendly
Had a fall and got concussion
Had a fall and got concussion, off work 8 weeks which then led too back and elbow pain and total time off work ked to 10 months. Wouldn't pay out on concussion nor back pain as they said I had preexisting back pain. Had surgery emergency conditions and it was a different disk. So unhappy. Don't keep you informed and constant calls and emails to them.
8 août 2025
Avis spontané
Réponse de National Friendly
Hello Tracy.
Thank you for your feedback. We're very sorry to hear about your fall, the health issues you've experienced, and your disappointment with the outcome of your claim.
We appreciate how frustrating it must feel to have your claim declined, particularly where there is disagreement regarding pre-existing conditions and the medical evidence provided. We also understand your concerns about communication and being kept informed throughout the process.
We would welcome the opportunity to review your case again. Please contact us at complaints@nationalfriendly.co.uk with your policy and claim details so we can carry out a full investigation and respond to you directly.
Kind regards,
The National Friendly Team
Increase in premium while reduced…
Increase in premium while reduced benefits
8 juin 2026
Avis spontané
Réponse de National Friendly
Thank you for your feedback. We're sorry to hear that the premium increase coincided with a period when your benefits were reduced. We understand why the timing felt particularly disappointing and appreciate you sharing your concerns.
Your comments have been noted and will be shared with the relevant team. Thank you for taking the time to leave a review.
The customer service was pants to start with !
The customer service was good eventually, the First Lady I spoke to was not great, asking some personal question, just to find a way not to pay out, the Second Lady was more professional and I thank her for her service, the broker who sold the policy
Was just trying to hit his target! I lost money and time, please read the small
Print, before you tell them your bank account details!
20 mai 2026
Avis spontané
Réponse de National Friendly
Thank you for your feedback. We're sorry to hear that your initial experience fell short of expectations, although we're pleased that a later member of our team was able to provide the support you needed.
We would welcome the opportunity to look into your concerns further. Please email your policy or claim reference number to complaints@nationalfriendly.co.uk so we can investigate what happened, identify who handled your claim and who sold the policy, and provide feedback to the relevant department or broker firm where appropriate.
Thank you for taking the time to share your experience.
No idea who this company are
No idea who this company are, yet they continue to send me emails addressed to random other people. This is despite me contacting them and asking them to stop..
7 juin 2026
Avis spontané
Réponse de National Friendly
Good afternoon, Lynne.
Thank you for your feedback. We're very sorry and concerned to hear that you may have received emails intended for other individuals, and that this has continued even after you asked us to stop contact.
We take data protection and the handling of personal information extremely seriously, and this is not the standard we expect. We fully understand the concern this will have caused.
Please contact our Data Protection Officer at dpo@nationalfriendly.co.uk so we can urgently investigate what has happened, take immediate steps to correct our records, and ensure this does not happen again.
Kind regards,
The National Friendly Team
Réponse de National Friendly
Hi Dumi,
Thank you for leaving a review!
Best wishes,
National Friendly
I spoke to calum representative of…
I spoke to calum representative of national friendly. He was polite and professional. I hope i dont need to use my sick pay insurance any time soon but he made me comfortable in taking this policy out to protect myself and my family if these finacial situations if they happen in future.
3 juin 2026
Avis spontané
Réponse de National Friendly
Dear Mr Barr,
Thank you for sharing your positive feedback with us.
Best wishes,
National Friendly
Communication is none you email then…
Communication is none you email then for updates and all you get back is a automated email.This is the first ever claim and they have cancelled it then after texts and emails its now back up and it wont effect my claim £72 a month see what happens next few days but after all the chasing up stuff i would not recommend them
19 mai 2026
Avis spontané
Réponse de National Friendly
Dear Ann,
I’m really sorry to hear about your experience - this isn’t the level of service we aim to provide, and I sincerely apologise that you’ve had to chase us on multiple occasions.
Your feedback is important to us, and I would really like the opportunity to look into this further and understand where we went wrong so we can put things right.
Please contact us at complaints@nationalfriendly.co.uk with your details so we can investigate and support you moving forward.
Best wishes,
National Friendly
Always easy to deal with National Friendly…
Its always easy to deal with National Friendly but this was the first time I submitted a claim payment request. I had a very prompt reply and cash in the bank a couple of days later
Unfortunately there was an error in the payment letter (a dental claim was described as a sickness benefit) and the letter did not explain the calculation of payment clearly - so I had to call the office for an explanation. Otherwise, all good
22 mai 2026
Avis spontané
Réponse de National Friendly
Thank you for your review and for choosing National Friendly.
We're pleased to hear your claim was processed quickly and that you received your payment promptly. We also appreciate your feedback regarding the error in the payment letter and the lack of clarity around the payment calculation. We're sorry for any confusion caused and will share your comments with the relevant team.
Thank you again for your feedback.
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