I have had to request multiple quotes from them and they have not only been the cheapest but also by far the most prompt in providing new illustrations for a Care Annuity. The staff are always easy... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had Liam top lad helped me too get the best cover I needed for what I do for work made me understand where the money was going and what it meant for me if I ever needed too clam 100% recommend
L'entreprise a répondu
Its the 1st time I've used this company as a Financial Planner and wow what a positive & refreshing experience. From start to finish its been a pleasure to use this company, they offered my client v... Voir plus
L'entreprise a répondu
They are friendly, very accommodating and helped me out in a time of need. Libbie Hall particularly did an excellent job in turning around an urgent query correctly first time and within minimal time.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Coordonnées de contact
Queen Square 11-12, BS1 4NT, Bristol, Royaume-Uni
- nationalfriendly.co.uk
4,3
Excellent
647 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and nice guy thank you for…
Very helpful and nice guy thank you for your help
23 juin 2026
Avis spontané
Réponse de National Friendly
Hi Donna,
Thank you for sharing your positive review.
Best wishes,
National Friendly
Just want to say thanks 👍👍👍
22 juin 2026
Avis spontané
Réponse de National Friendly
Hi Peter,
Thanks for the feedback.
Best wishes,
National Friendly
Nathan Davies broker review
Hi ...Just wanted to say the service I get from Courtney each time I call NF is exceptional from a brokers point of view.
Always so friendly and more so helpful and knowledgeable. No task or request is never to much for Courtney and always obliged to support my needs.
Another asset to the NF team.
15 juin 2026
Avis spontané
Réponse de National Friendly
Hi Nathan,
Thank you for sharing your kind feedback.
Best wishes,
National Friendly
Lovely service very helpful person…
Lovely service very helpful person nothing was too much trouble i recommend to anyone
22 juin 2026
Avis spontané
Réponse de National Friendly
Hi there,
Thank you for the positive review.
Best wishes,
National Friendly
Polite ,professional and always easy to…
Polite ,professional and always easy to deal with
12 juin 2026
Avis spontané
Réponse de National Friendly
Hi Fredrick,
Thank you for sharing your positive review.
Best wishes,
National Friendly
Good service and communication
Good service and communication
But I still have a question
I did not decline from answering any question but it says I did on the schedule ?
17 juin 2026
Avis spontané
Réponse de National Friendly
Hi Glen,
Thanks for sharing your positive review.
If you have any questions, please email our friendly team at info@nationalfriendly.co.uk who will be happy to assist with your outstanding question.
Best wishes,
National Friendly
i got all the information i needed…
i got all the information i needed Robert was very helpful
12 juin 2026
Avis spontané
Réponse de National Friendly
Hi there,
Thank you for sharing your positive review.
Best wishes,
National Friendly
After speaking to Duncan Reeves…
After speaking to Duncan Reeves regarding my policy, I found him very easy to talk too. He was very courteous and professional, offering me further advice and help.
19 juin 2026
Avis spontané
Réponse de National Friendly
Dear Brenda,
Thank you for sharing your positive review. We'll be sure to pass your feedback onto Duncan, who will be thrilled to hear the feedback!
Best wishes,
National Friendly
Dislocated left shoulder/ broken upper arm.
After submitting my claim with relevant information and documents it took 3 and half to 4 weeks for my first payment to come through after they claim to pay out after 2.
After a few emails and calls I was asked for further proof of my fractured/broken upper arm, if a doctor's signed certificate wasn't enough. I had to go back to my GP and ask for a letter out lining that I DID have a fractured/broken upper arm after falling from height and dislocating my shoulder as well.
Further more National Friendly's communication skills are questionable due to not knowing when payments were gonna be paid out...
Not a happy customer....
23 février 2026
Avis spontané
Réponse de National Friendly
Hi Andrew,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your injury – it sounds like a very difficult experience.
To clarify, claim payments are made in arrears and include a 14-day deferred period, so the first payment is typically received around 3–4 weeks after a claim begins.
We understand how important clear communication is, and we’re sorry this wasn’t your experience. Your feedback will be shared with the team to help us improve.
Kind regards,
The National Friendly Team
Very helpful
Very helpful and took time to see what charges had been made thank you
17 juin 2026
Avis spontané
Réponse de National Friendly
Hi Graham,
Thank you for sharing your positive review.
Best wishes,
National Friendly
Life Insurance
I thought the customer service was really good with National Friendly,giving you options to choose from.Customer service was excellent and very reassuring and helpful,giving me the chance to ask questions.
17 juin 2026
Avis spontané
Réponse de National Friendly
Dear Vera,
Thank you for sharing your positive feedback with us.
Best wishes,
National Friendly
Réponse de National Friendly
Hi Christian,
Thanks for sharing your positive feedback.
Best wishes,
National Friendly
Réponse de National Friendly
Hi Glynis,
We're glad that our team were about to provide support when you needed it.
Best wishes,
National Friendly
Réponse de National Friendly
Dear Wendy,
Thanks for leaving positive feedback for us!
Best wishes,
National Friendly
When I rang up he was very helpful and…
When I rang up he was very helpful and polite on the phone and would recommend these for life insurance
16 juin 2026
Avis spontané
Réponse de National Friendly
Hi Gillian,
Thank you for sharing your positive feedback!
Best wishes,
National Friendly
I bought a insurance for being a…
I bought a insurance for being a self-employed sole trader. To be honest in hope I would never have to use it as I'm very rarely ill. Unfortunately I tore a, muscle in my back and trapped a nerve. I went and had a mri and was told to rest with medication. Which means I don't earn a living.
I called national friendly and spoke to a handler who straight away red tapped me with saying they don't pay out for back pain. And I had to prove what I was saying was true and I'd need a mri. Which I already had told her I did. Then she side stepped to it would take weeks to deal with. This to me is sub standard service and seems they'll take your money until you need to claim... My advice is to avoid national friendly there not as friendly as they seem
16 juin 2026
Avis spontané
Réponse de National Friendly
Hi Brian,
Thank you for taking the time to share your experience, and I’m really sorry to hear about your injury and the difficulties this has caused, especially with the impact on your income.
This isn’t the level of service we aim to provide, and we’d really appreciate the opportunity to look into this further for you.
If you could please contact us at complaints@nationalfriendly.co.uk with your details, we can review your case in full and investigate what’s happened.
Kind regards,
National Friendly
Great service
Great service , freindly staff , stress free experience i have highly recommended this company to my close friends and family , keep up the good work
16 juin 2026
Avis spontané
Réponse de National Friendly
Dear Steven,
Thank you for sharing such positive feedback about us, we really appreciate it.
Best wishes,
National Friendly
Not happy with them and their policy…
Not happy with them and their policy for sickness benefits
12 juin 2026
Avis spontané
Réponse de National Friendly
Good afternoon, George.
Thank you for your review.
We're sorry to hear that you're unhappy with your policy and the sickness benefits provided.
We'd like the opportunity to understand your concerns and look into this further.
Please contact us at complaints@nationalfriendly.co.uk with your policy number or claim reference, and a member of our team will be happy to review your case and discuss your experience with you.
Kind regards
The National Friendly Team
They take your money and its been 4…
They take your money and its been 4 weeks and nothing no communication apart from emails saying we have received your email and will be in touch and I rang and the guy was not helpful at all so im going to cancel my policy will never recommend this company to any one
12 juin 2026
Avis spontané
Réponse de National Friendly
Hello Ann
Thank you for your feedback.
We're very sorry to hear about the delay in handling your request and the lack of clear communication you’ve experienced, as well as your recent contact with our team.
This is not the level of service we aim to provide, and we understand your frustration. We would like the opportunity to look into this urgently and resolve your concerns. Please email your policy or claim reference to complaints@nationalfriendly.co.uk so we can investigate and ensure this is reviewed by the relevant team.
Kind regards
The National Friendly Team
Thank you for taking the time to bring this to our attention.
Very disappointed would advise people…
Very disappointed would advise people to stay away and not go with national friendly.
10 juin 2026
Avis spontané
Réponse de National Friendly
Hello Danny.
Thank you for your feedback. We're sorry to hear that you're disappointed with your experience and that you feel this way about our service.
We take all feedback seriously and would appreciate the opportunity to look into your concerns further. Please contact us at complaints@nationalfriendly.co.uk with your policy or claim details so we can review your case and respond appropriately.
Kind regards,
The National Friendly Team
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