I have had to request multiple quotes from them and they have not only been the cheapest but also by far the most prompt in providing new illustrations for a Care Annuity. The staff are always easy... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I had Liam top lad helped me too get the best cover I needed for what I do for work made me understand where the money was going and what it meant for me if I ever needed too clam 100% recommend
Its the 1st time I've used this company as a Financial Planner and wow what a positive & refreshing experience. From start to finish its been a pleasure to use this company, they offered my client v... Voir plus
They are friendly, very accommodating and helped me out in a time of need. Libbie Hall particularly did an excellent job in turning around an urgent query correctly first time and within minimal time.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
National Friendly is the trading name of National Deposit Friendly Society, a British friendly society providing financial products and services.
Coordonnées de contact
Queen Square 11-12, BS1 4NT, Bristol, Royaume-Uni
- nationalfriendly.co.uk
4,3
Excellent
647 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not satisfying.
23 juin 2026
Avis spontané
Réponse de National Friendly
Hi David,
Thank you for taking the time to leave a review. We're sorry to see that you were dissatisfied with your experience.
We've been unable to locate any details matching the information provided in your review. If you'd like us to look into your concerns, please contact our friendly team with your full name, policy number (if applicable), and any other relevant details so we can identify your records and investigate further.
We look forward to hearing from you and resolving any concerns you may have.
Best wishes,
National Friendly
Louise has always been a fantastic help…
As an advisor, Louise has always been a fantastic help with resolving any issues that arise, she's lovely to speak to and the service overall with Louise makes you wish she's always the one you get speaking to.
26 juin 2026
Avis spontané
Réponse de National Friendly
Hi Jonathon,
Thank you for leaving the positive feedback.
Best wishes,
National Friendly
Was able to make a payment and talk to…
Was able to make a payment and talk to someone
26 juin 2026
Avis spontané
Réponse de National Friendly
Dear Paul,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
Worst insurance company in UK
The customer service was horrendous,they only thinking of the money they take from you,from the managers to the employees who answered the phone,no compassion ,no empathy,like I said,for them you are a cash machine.
NEVER, EVER take a policy with them,you will regret it,believe me.
25 juin 2026
Avis spontané
Réponse de National Friendly
Hello Miguel,
We're disappointed to read your review. We take allegations about our customer service seriously; however, having reviewed our records, we can confirm that our last contact with you was in April 2026, and we have had no communication from you since then regarding the concerns you've described.
As we have not had the opportunity to discuss or investigate these issues, we are unable to comment on the circumstances outlined in your review. If you believe there is an unresolved matter, we encourage you to contact us directly so we can investigate and respond appropriately.
We remain committed to treating all customers fairly and welcome the opportunity to address any genuine concerns.
Kind regards,
The National Friendly Team
Scam AVOID
Scam AVOID
Scam AVOID Been sick of work for 17 days and they called to tell me my claim is declined. Sick notes, documents provided. Do not listen to these people that liarsThey will reply to just to look good
25 juin 2026
Avis spontané
Réponse de National Friendly
Hello Patrice,
Thank you for taking the time to leave a review. We're sorry to see that you were dissatisfied with your experience.
We've been unable to locate any details matching the information provided in your review. If you'd like us to look into your concerns, please contact our friendly team with your full name, policy number (if applicable), and any other relevant details so we can identify your records and investigate further.
We look forward to hearing from you and resolving any concerns you may have.
Best wishes,
National Friendly
Réponse de National Friendly
Hi Angela,
Thank you for sharing your feedback.
Best wishes,
National Friendly
Very good member of staff and manager…
Very good member of staff and manager both very helpful
18 juin 2026
Avis spontané
Réponse de National Friendly
Hi there,
Thank you for sharing your positive feedback.
Best wishes,
National Friendly
Bad customer care not very good…
Bad customer care not very good understanding the reason what i plained with another customer service expensive so i lose the money ive put in dont think thats fair at all. I wont be telling people about how national Friendly didnt help me to continue my policy shame on them so ive given 1 star
24 juin 2026
Avis spontané
I would like to thank Bradly for the…
I would like to thank Bradly for the excellent service and the excellent package he delivered for me
16 juin 2026
Avis spontané
Réponse de National Friendly
Hi Neil,
Thank you for sharing your positive feedback Neil.
Best wishes,
National Friendly
Réponse de National Friendly
Hi Oliver,
Thank you for the feedback.
Best wishes,
National Friendly
Consistent and Excellent Service
I work for Plan & Prosper and Louise Webber has been an invaluable support to our team.
She consistently helps keep cases progressing smoothly, responds quickly to questions, and provides excellent assistance whenever we need it.
Her knowledge, efficiency, and willingness to help makes a real difference when we're working to achieve the best outcomes for our clients.
24 juin 2026
Avis spontané
Réponse de National Friendly
Hi Adam,
Thank you for sharing your kind words about Louise, we'll make sure we pass this feedback onto her!
Best wishes,
National Friendly
Excellent Service
Being an Adviser, Louise at National Friendly is always excellent, willing to go above and beyond, professional and will always do her best to help however she can.
24 juin 2026
Avis spontané
Réponse de National Friendly
Hi Jordan,
Thank you for sharing your feedback.
Best wishes,
National Friendly
Louise at National Friendly has been…
Louise at National Friendly has been absolutely fantastic to deal with. She has been extremely helpful, responsive, and professional, making everything straightforward. A real pleasure to work with, and her support has been greatly appreciated. Thank you, Louise!
24 juin 2026
Avis spontané
Réponse de National Friendly
Hi Michael,
Thank you for leaving your feedback about Louise, we really appreciate it.
Best wishes,
National Friendly
Louise has been amazing and quick to…
Louise has been amazing and quick to respond which is important in an industry like ours as Advisors. Very grateful!
24 juin 2026
Avis spontané
Réponse de National Friendly
Hi Reece,
Thank you for leaving a review about Louise, we'll make sure we pass it onto her!
Best wishes,
National Friendly
Louise Webber was a great help
Louise Webber is always a great help.
Always getting things done efficiently and has a fantastic relationship between National Friendly & Other brokers.
18 juin 2026
Avis spontané
Réponse de National Friendly
Hi Bradley,
Thank you for leaving your review.
Best wishes,
National Friendly
Though unplanned money is hard to leave…
Though unplanned money is hard to leave the budget list this days. I think given this insurance i pushed button after the arrange call with Alex gave me hope for tomorrow incase am sick with no support.
Trust me paying this monthly maybe hard from the budget but benefits sounds interesting and good.
Keep it up Alex for well talked through.
18 juin 2026
Avis spontané
Réponse de National Friendly
Hi Emelia,
Thank you for leaving a positive review.
Best wishes,
National Friendly
Very professional and talked you…
Very professional and talked you through all aspects of insurance
19 juin 2026
Avis spontané
Réponse de National Friendly
Hi Colin,
Thanks for sharing your positive feedback.
Best wishes,
National Friendly
I took out income protection with…
I took out income protection with National Friendly in Feb 2025. During the application call I clearly told the representative about COVID‑related absence, mild back pain, and brief anxiety symptoms — but these were recorded as ‘No’. When I later claimed, the policy was cancelled and the claim refused on grounds of non‑disclosure.
I initially accepted the Ombudsman’s decision in error, due to misunderstanding and medication‑related confusion, and withdrew acceptance the next day before the deadline — yet this was not recognised. I am still waiting for the application call recording I requested under GDPR, which is key to showing what was actually said.
While premiums and a small inconvenience payment have been offered, I believe the issue here is accurate recording of what a customer states. I am now considering taking the matter to Small Claims Court to clarify what was said during the call.
23 juin 2026
Avis spontané
Réponse de National Friendly
Hello Ben,
When applying for income protection, it is essential that all medical history and periods of absence are disclosed fully and accurately. To support this, we provide customers with a summary of the application questions and recorded answers in the welcome documentation so these can be checked and corrected if necessary.
Your complaint has already been independently reviewed by the Financial Ombudsman Service. After considering the evidence, including the application process and medical information, the Ombudsman concluded that we acted fairly and reasonably in declining the claim and cancelling the policy.
In line with that decision, the agreed redress has been applied.
For data protection reasons, we cannot discuss specific account details in a public forum. Any data requests, including call recordings, are handled separately in line with applicable data protection requirements.
Kind regards
The National Friendly Team
Réponse de National Friendly
Hi Neil,
Thank you for your kind words.
Best wishes,
National Friendly
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