National Grid Electricity Distribution Avis 

We have had a number of faults on our street for the last year the last time I spoke to somebody at National Grid she had explained to me that they knew exactly what the problem was but weren’t allowed to fix it until it completely failed to be fixed so basically they admitted they were fixing it up until they had no choice but to dig the road up once again after a couple of weeks later we have now been without electric since this morning I have two disabled children in the property both with mental health needs an additional needs one is currently non-verbal the other has severe anxiety yet the best they can do is get it on by 6 pm that’s even if they can get it back on what’s the point in a priority service if that cannot be met for people that need it how many more times are they going to allow this to happen it needs to be fixed once and for all this has been an ongoing issue in the village now on our street for at least a year it needs to be fixed it’s not fair to leave people like this

Sick and tired of power cuts every few weeks in Pinxton Nottingham. It’s very frustrating that national grid knows there’s a problem under ground yet keep patching it up. No support in place they are not bothered customer service not helpful. It’s time we were compensated for this regular inconvenience. My husband relies on a heart monitor for his pacemaker 24/7 no support in place for that either!!!

All power was lost in our area during Storm Claudia and National Grid responded immediately to sort out the issue.
All credit and thanks to the engineers who were working in the worst of storm conditions to give us our power back.
It makes you appreciate how lost we are without electricity!

So quick. Reliable, sorted a serious issue so quickly.
Total respect for me, the home and my daft dogs. Ensuring they never got out of the gate.
Such a fab team.

I would like to express my sincere gratitude to National Grid for their outstanding support. From my initial call, the customer service representative was polite, informative, and reassuring. Shortly after, a team member arrived to deliver the necessary equipment. They were professional, kind, and extremely helpful.

Thanks to their swift response and care, I was finally able to rest properly after two nights of very little sleep. Throughout the entire experience, I felt genuinely supported and safe. The National Grid team demonstrated exceptional service and compassion — thank you for going above and beyond.

On a holiday with family in Wales 1st night and winds ripped out the lines from power lines that feed the house. Nightmare half past 3 was woke by lights flickering and nothing... Night light for my 3 year old dead. He was panicking I tried anything i could and know to sort. But once I saw meter off I knew was outside issue. Got a phonecall within half hour and an engineer out at 8. With help from another of his colleagues was fixed by 10. Top people out in the field cannot thank them enough. In the middle of nowhere and no idea what to do was perfect outcome. Thankyou thought trip was going to be over before started

Have spoken to an amazing person in your complaints department a total asset to the team please pass on my thanks

Dreadful service tried to get a quote for a new supply to an annexe .hopeless passed aroud from one dept to another .promised a call back from planning .never happened after 5 days of trying to get a quote ive given up total shambles I SPENT 5 DAYS TRYING TO GET A QUOTE FOR A NEW INSTALLATION .PASSED FROM 1 PERSON TO ANOTHER AND THE PLANNING TEAM SAID THEY WOULD RING BACK .TOTAL BUNCH OF AMATEURS WHO COULD NOT CARE LESS .DREADFUL

I have tried text message to book an appointment on Monday October 20th in the morning (9.00 am - 12noon for the electricity equipment as requested . I complaining that they booked the wrong date of Monday September 22.Because I'm deaf, I tried to text again about to correct appointment as I requested. They did not text me at all and I am very angry and not happy at all.

Shambolic management of roadworks in Frampton-on-Severn by National Grid while they lay a new cable. Timed to coincide with the start of a new school year, and a major regional farming fair held in the village, with no thought given to traffic logistics through the village. Their lights initially started just after a one-way bridge over the canal, which has poor sightlines, with the result that traffic was routinely backed up over the bridge, blocking it for oncoming traffic on the green phase. In the end, the (volunteer) canal lock keeper came out to manage the traffic -- not his job. Now they've moved the lights slightly, with a 4-way system, but with wholly inadequate phasing, so that traffic again backs up on the main road as things like tractors trundle through against phase, leaving a queue of cars waiting through several rounds of green lights before they can actually get through. The cable layers are supposed to be advancing 30 metres a day. So far, I think they've managed about 30 metres a week -- but their phone screen time is high, judging by what I see whenever I drive past, so that's a plus!

Their contractors enter gated areas hours before our appointment time and don't attend appointments..... As they've already been snooping and no longer require your permission..... Completely illegal.

some sort of joke ?
3 power cuts today and when I phone up I get no information.... if this was April 1st I would think they were having me on... UK in 2025 seriously? where did they actually use our resources ? actually we all know the answer to that...

Had to advise them of a death of a relative so they could update their files.
They kindly replied sorry for your loss so to me this shows an empathic customer focused organisation.

Wouldn’t let this manage me to the toilet never mind the electricity for this country absolutely disgusting and as much use as ash tray on a motorbike

Birmingham area, coincidentally after the small storm we had, myself and my neighbour suffered a power cut, I must say National Grid were fabulous, especially the team that had to come out at 10pm and work until early hours to get us back on the grid. Thank you to you all

Exeter depot have to be the most incompetent idiots I have ever come across. They booked an appointment for 14 July 2025 and failed to turn up. Excuse was member of staff failed to book it in and then she had the audacity to say she would inform my supplier that they couldn't gain access to the property. What a lie!!!. Still waiting for an area manager to phone me. A manager tried to bamboozle me with excuses it's not working. I have waited nearly a month for this appointment and now they want me to wait another month for an appointment. Need to get their act together.

Received call back within 10 minutes, really helpful. Said someone would be out and sure enough some chap turned up and fixed it.. explained what had happened. Excellent service.

My electric went off on Friday 6pm I rang national grid they said contact your supplier in the morning I didn’t know who my supplier was so I asked if they could find out they said you are with ovo I rang ovo they said they was not my supplier so they couldn’t help me I rang back national grid and told them they didn’t care I didn’t have no electricity it’s now Saturday evening I’m still with out electricity I have two you children to be told they can not help me so I have no electricity and they don’t care

Can't praise the guys enough who came out to us when we lost all our power.One of them even stayed with us while we were sorting out repair with our electricity supplier

Without going into too much personal detail, I am so grateful to Shelley Buxton (Contact Centre Adviser of National Grid) for resolving an issue that I had. She went above and beyond of which I am most grateful. Thank You. She completely turned around a conversation that I'd had with a National Grid Colleague about the situation (prior to this all being resolved).