UK Power Networks Avis 

An electrian told me there was no electricity entering my house. I must call UPN. I am on their priority list. Response excellent. Someone arrived within ½ hour, checked I had no power and went for generator so power restored. Then location team arrived. Said they'd work till job done. 12 hours after phone call mains power restored

Great communication.
Staff knew what was going on from the off

Information on every aspect of the work poliet and clean work takes safety into working place and keeps our driveways clean and secure
Good workmanship
God bless them
Regards

Super duper 10 out of 10 for staff.
Kept me upto date when substation went bang causing a powercut. Had my young grandchildren staying over at the time the staff always contacting me every 30 minutes reassuring me of safety and work being carried out.
Thankfully power only off for 2 hours.
Thank you for kindness and compassion.

Very helpful and problem solved relatively speedily with additional help and information provided.

Very friendly happy guys sorted problem very quickly

I am writing to express my total outrage regarding a severe power outage that has left us stranded for 2 whole weeks. Throughout this entire fortnight, the level of communication from UK Power Networks has been absolutely appalling and deeply chaotic.
​We were provided with conflicting information, leaving us completely in the dark with no clear updates, no proper timeline, and zero effective support during a critical time. Being forced to endure two weeks without electricity due to poor management is entirely unacceptable for an essential utility provider.
​I urge UKPN senior management to intervene immediately, investigate this unacceptable delay, and reach out to resolve our situation properly.

​[UPDATE - 17 Sep 2026]
The situation has become even more ridiculous today. I emailed my full details to Leanne as requested at 9:30 AM this morning. Shortly after, a worker on-site assured me that no indoor access was needed today. However, after I left, I was called to rush home for work inside. When I returned, workers were just sitting in their vans nearby, stating they couldn't start because internal records still mistakenly showed "pending approval" for drilling—despite landlord consent being granted long ago. Complete lack of internal communication and total chaos, wasting my time yet again.

Update (19 Sep 2026):
Power was finally restored yesterday (18 Sep) after two polite and professional engineers came to reconnect the cable. I truly appreciate their efficient work.

However, the contrast before and after posting my bad review here is shocking. Prior to my review on Trustpilot, the staff I dealt with were unhelpful, unprofessional, and extremely slow. When I emailed Customer Care, they simply deflected responsibility, claiming it was my landlord's problem rather than taking action.

This whole ordeal was caused by UK Power Networks' poor planning and total lack of communication with their contractors, leaving my home without power for a total of 18 days. Fortunately, we have not yet entered the freezing winter months, otherwise the consequences would have been unimaginable.

It was only after I posted a bad review here that higher management seems to have stepped in. The service quality completely changed—the process was expedited, engineers were dispatched quickly, and the issue was actually fixed.

While I am relieved the power is back, I am left with a freezer full of spoiled food and 18 days of severe living disruption. UK Power Networks must take responsibility for these losses. Honestly, if I hadn't raised a formal complaint and posted a bad review here, they would have kept pushing back, and I have no idea how much longer I would have been left in the dark.

Really impressed by response time and power issue resolved. Great team.

The problem was sorted out quickly and I was kept informed with each step

Absolutely excellent service keeping us fully informed every step of the way during our power cuts (unfortunately we get quite a few due to being quite rural with trees falling on power lines) with regular informative texts. I like the fact that they are not only informative but friendly and NOT AI generated. Texts sent not only from office based night shift staff (thanks Bev) but operatives working out in the field. Excellent service.

Efficient service and lots of updates and follow up information. It was as if someone actually cared about helping.

The planned power outage started on time and finished before time
They were very kind and considerate. The operatives were diligent in ensuring we were informed as to progress. Helping us to take the car out, nothing seemed to much trouble. Sadly some work crews are not always the same.

Really concise information given & problem resolved.

I found UK Power Network to be very helpful during a recent outage on 30th of August. With the offered message service I got updates during the outage that were Helpful, accurate, and understanding about my concerns.
They seem to really care about their customers and were diligent in keeping me updated and let me know when I could expect a solution as close as humanly possible.

We had an unexpected power cut, so I signed up for text alerts.
Straight away I was informed UK Power network was looking into it, and I was regularly updated as to the progress of finding the problem and fixing it.
I was very impressed that the power was restored quicker than the estimate I was originally given.
Excellent service.

Excellent service. Kept me up to date with developments.

UK Power were very helpful and paid attention to our power cut. Millie was very helpful and kept us informed all the way. Good Service.

We had a power cut which kept coming off and on. UK Power Networks sent as a text, explaining what was happening and kept us up to date. They were very very professional and I just want to day keep up the good work!! You can’t go wrong with UK Power Networks!!

Given that a power cut is not what you want what you do want is communication on a regular continual basis to update you on progress. You did this very well

Brilliant company always keep in touch with us to warn us of any power cuts