National Lighting Avis 

SUPERB COMMUNICATIONS, FRIENDLY SERVICE, NO-QUIBBLE REFUNDS, COULDN'T HAVE BEEN MORE HELPFUL. 5 STARS.

Good product ranges, easy website, fast delivery.
Helpful assistance by phone to establish delivery detail.
Exceeded expectations.

Excellent service from Hafsa, a pleasure to deal with.

Super helpful - finding the right lights for me and returns process totally pain free

Amazing experience say our first order was broken but they replaced within 3 days
Fantastic customer service and highly recommend

Please be careful using this company

So, the timeline of events:

I placed an order on 19.12.23 at 17.23 pm

At 21.30 on that same day (just under 4 hours later) I realise my error and email to request cancellation.

The following afternoon at 12.39 , I receive a reply National Lighting that it has already left your warehouse and that it is out for delivery. They said the following:

‘Dear Harriet,

Further to your email, I have checked on the status of your order and the order has already left as per tracking below:

* link to tracking *

Therefore at this stage all I can suggest is that you refuse the delivery when attempted by FedEx tomorrow. Please note that this is not always guaranteed. I will keep a look out on the tracking too.

If I can be of further assistance please do not hesitate to contact me.

Kind Regards,
Dina
National Lighting
Tel: 0845 634 1515’

You advised in this email that refusing the delivery may not work and when I requested a returns reference in case I need to get it back to them in the conventional way and refusing delivery during work, you tell me I’m responsible for the costs incurred in returning.

If your item has already been shipped before a cancellation request is completed, you will need to return the goods to us at your own cost. This would include costs for carriage paid and any additional cost accrued such as insurance. National Lighting will not cover the cost of returned goods. Please obtain proof of posting or send the item with a tracking number as we cannot accept responsibility for Goods lost in transit.

This is what it states on your website. My request was made prior to it being sent and the fact it was not completed was down to tardiness on their part.

Anyway, I refused the delivery on 21.12.23 and needless to say still have not received a refund!

Placed an order between Christmas and New Year and really delighted that National Lightning sent it shortly after I ordered the fitting
Unfortunately the courier company lost it somewhere!!
After many attempts to get a response from the courier I contacted NL and they replied immediately. And offered a replacement to be forwarded to me.
Great to have such a great customer experience
Highly recommend National Lighting

Quick delivery.
Great service

Excellent service. Speedy response when contacted to arrange for a replacement light.

Great products and pricing and excellent customer service.

Excellent Communication, excellent product and service. We bought a bathroom mirror with light and shelf, excellent value for money, nothing on the market could touch the price and it is a great mirror. Well pleased. Thank you. 🤩

Few weeks ago I ordered a floor lamp. When the lamp arrived, I realised I was sent a faulty item. I contacted customer service and provided evidence that the lamp was not working. I was then sent a replacement but there was no arrangement in place for the collection of the faulty unit. When I enquired about their return options, customer service’s response was: ‘kindly dispose of the faulty unit in a safe manner’ and when I insisted, they first ignored my email and then responded ‘We would not arrange collection of the faulty item’. My attempts to let them understand that the lamp is a 1.8m in height and 6.1kg mostly made of metal and could not be disposed as part of a domestic collection, was to no avail!

This company is clearly not environmentally or customers friendly!

Avoid this company at all costs for your own and our planet’s sake!

I bought a security wall light just under two years ago. It recently developed a fault so I contacted the helpdesk and within 48 hours had a replacement light posted to me. For me that is as good as customer service gets.

Great after sales service with a sense of empathy for those in need of help.
Excellent !!!

Some initial issues with a broken light, but when it comes to customer service, this company excel, they are friendly, helpful, professional and FAST, dealt with everything in double fast time, had replacement in 24 hours, I cannot fault them and look forward to purchasing from them in the future

I have dealt with National Lighting in the past and always found the service excellent. I contacted the company following a light failure, both Yvonne and Dina acted promptly to resolve my problem. Many thanks

Great customer service / after sales from Yvonne - thank you. I received a defective LED reel and emailed over the weekend, attaching a photo as evidence. When the office opened on Monday morning I received a prompt reply and a warranty replacement was dispatched straight away. Today I have wired the LED reel, which works as expected.

Swift response times and very pleased with the lamp. Looks great. Broken glass shade - which I broke not the delivery people - was replaced for free as a good will gesture and delivered within a couple of days Thank you and will use you company again Vivienne Watson

Incorrectly ordered 4 rather than 2 lights, called them and was told they hadn't picked them yet, 2 will get refunded. Only 2 will be delivered. Got an email four hours later to say 4 will be delivered. I called to ask what happened, put on hold then they hung up. Refused to refund the two without sending them back with a postage cost to myself. When I looked at my phone bill calling this business. I was charged an additional £6.26 for these two short phone calls to their 0845 number. Terrible customer service.