National Lighting Avis 

I’m not one for leaving bad reviews, but this company has been beyond shocking. I’m still waiting for my order, which has been over a month since it was placed. Tried to call on a number of occasions with no luck. We received an email yesterday with another customers invoice attach disclosing all of their information and still no further forward with my order or refund.

Friendly, prompt and knowledgeable customer service make National Lighting a great company to do business with.

faulty product replaced promptly and without complaint - 5* service but need to tighten quality control

Hi I ordered 7 brick lights that were great but I seemed to be missing 2 screws. I emailed and asked and they were posted straight away no problem.
Very efficient and Thankyou to Hasfa.

Brilliant customer service had a problem when lights I bought didn’t work.They replaced them within 24 hrs great work all round.👏🏼👏🏼👏🏼

My Order initially got stuck in the system but as soon as I queried why I hadnt received a Dispatched Notification after 5 days, I immediately got a First Class Service from Hafsa at the Company and my goods arrived at my door 48 hours later by Fedex and very securely packaged! We were extremely pleased with both the Quality of the product and the highly Competitive price! Would happily Recommend National Lighting Co to others.

We ordered 2 ceiling lights and 2 wall lights. Everything was delivered the next day, very good quality and all well packaged so there were no breakages. We were missing a screw from one of the fittings which was dispatched quickly once they knew what we needed. Highly recommended.

Ordered some GU10 LED bulbs which were supposed to be cool white. When they arrived and I fitted them, it was clear that they were warm white - distinctly yellow against the other actual cool white bulbs I had installed in the light fitting. I complained but they were totally unhelpful and actually tried to convince me that they had sent the correct cool white bulbs. I’ve discarded their rubbish and purchased the correct bulbs elsewhere. Stay well clear of this company.

It was great to talk to a person not an AI thingy. That person was also equipped with the correct information to solve my issue very quickly

Lovely lights at a reasonable price.
The customer service from National Lighting was excellent, it was Hafsa who I spoke to.
One item was missing a part and I received the replacement the very next morning.
Great communication too.
Thank you once again.
Regards,
JH

5* amazing customer service from Hafsa!

The lights we bought were very good quality and are perfect for the room.

Definitely recommend checking these guys out lighting!

Quick service and delivery. Installed the down lights to find out that two of the nine lights were cool white not warm white like i had ordered. The packaging on all nine lights said warm white so it was a manufacturer fault not National Lighting but the speed in which National Lighting responded to my request for help was exceptional and they have resolved the issue extremely quickly. Impressed and will use them again in the future. Great Customer Service!

Well what can I say? Excellent!! I received my second order of Nitro Pro downlights (great quality light and easy to fit). Unfortunately I had a faulty spring on one item. I contacted NL, and without argument, Hafsa & Shruthi organised a replacement to be sent out to me. Very easy to deal with, and always prompt with their communication. Thank you National Lighting.

A refreshing change to dealing with online cyber sellers, thus company exists in the real, not just by a chat bot or suchlike.

I had a faulty transformer sent to me from my Amazon order. I phoned the company's help line and was greeted with a lovely polite lady who listened, responded with professional manner and sent a replacement without any arguments or pushback.

Thank you National Lighting for restoring my faith in buying online items. A decent and honourable UK company.

Neil

National Lighting Leeds South
Jordan went the extra mile to ensure i received my order. He was very helpful kept me informed and was genuinely concerned and chased my order up .
A credit to National Lighting - Thanks Jordan

Unfortunately I got a couple of lamps which were faulty, but the customer service department has been absolutely excellent. Firstly sending out a replacement lamp and secondly arranging for both to be collected and a refund made. Five star customer service. Thank you

I made an order for an item from National Lighting. I realised soon after that I had made a mistake and wanted to cancel the order. I made contact with the company but was told that it was too late as the order had been processed. I was advised what to do when it arrived, ie to refuse the delivery. I did this and I have just received confirmation of my refund. I am delighted with the speed and ease with which this problem has been resolved.

Ordered 3 fittings and they arrived promptly but the glass was broken on one fitting. A replacement was sent and received within 2 days without any questions. Great customer service.

Quick delivery, found two glass shades broken in box, probably in transit.emailed national lights who sent replacements out in 3 days. Top service from them. No fuss great Job.would defo use again

Hafsa helped us with a complex return (returning 3m long lighting track which doesn't fit in most delivery vehicles is more difficult than you'd imagine!) and went above and beyond helping with this - brilliant communication and helped with speedy refund.
Brilliant service from a great company.
Thank you National Lighting.