National Mattress Canada Avis 

5 start service, quick and fast processing and delivery! no complaints!

Amazing service. Gave useful advice on available choices and offered great home service

In store service was not up to the mark. Further I needed to call and find out that a part of the order was unavailable for 2 months and that I needed to cancel it. Phone rep also abruptly ended the call saying that there are multiple people waiting on line and in store.

Everything was great from start to finish. I had to change my delivery date and they made it so easy. Delivery was great, lots of communication!
Would highly recommend.

We bought a mattress from national mattress i believe it was called SEALY® Posturepedic® 800 Series 14" Plush Euro Top Mattress from the hamilton location. It was out of stock which we knew before ordering and waited about a month for it to be delivered. We were okay with that as the reviews seemed good on the mattress & store aswell and price was great compared to the brick or Leon's.

Mattress was delivered in good condition, sealed bag. Delivery team did well called before hand got email updates. Experience was great dealing with national Mattress.

Unfortunately the Mattress is to firm for my wife, she has Fibromyalgia and arthritis is her hips/lower back. We will probably be looking at doing an exchange in the next week or two.

We plan on going into the store this time so she can test some display models instead. The orginal mattress we ordered was a blind order we didnt test floor models just ordered it based off of reviews.

I havent started the exchange process yet but they have enough good reviews im not too worried about it... as of right now i would order again from national mattress, prices are good, communication is good. Delivery team did well.

I am angry because I paid $1,500 on September 20th and haven't received any updates regarding the shipment of my mattresses. Be careful with this company.
Mr Rowan contacted me, but then I didn't hear back from him. Please let's resolve the situation, as I need the mattresses as soon as possible.

Excellent delivery service and customer experience. I had my doubts but I was satisfied with result.

Shitty service. I was told I would receive my mattress within 2 days but on the delivery day which was supposed today i was told that the mattress would not even be shipped before few more days. No emails to inform me about that, I lost my old waiting for no delivery without notification. The person I spoke to even told me it was not his fault, didn't offer any compensation for the issue. the only answer he gave me was that he is not in charge of the website. I had to cancel the order and run all around town to find a mattress for the next day..

Prices and customer service are much better than here in Quebec. Real personal help when navigating the online ordering process. In the future I hope they can have more upgraded bedding options when it comes to sheet sets and mattress&pillow protectors. Looking forward to the delivery of my first order. Thanks National mattress.

I placed an order over six weeks ago and still have not received it. Despite weeks of calls and emails from me, they have all gone nowhere. In the few responses I've received, I’m given vague promises that someone will look into it, but there is never any follow-up.

At this point, the experience has been so poor that I have serious concerns about whether this company is operating in good faith.

I would strongly recommend avoiding this company.

UPDATE OCTOBER 7:

Despite the response from the company - I have not yet received a refund. I will update this review when I do.

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I ordered a brand-new Sealy Posturepedic mattress online and paid for the delivery. When Day & Ross attempted delivery, the outer packaging was severely torn and, more importantly, the mattress itself was visibly dirty/soiled, including the pillow-top fabric. I have multiple photographs documenting its condition at the time of delivery.

I refused the delivery because I was not prepared to accept a new mattress in that condition. The Day & Ross driver told me that this kind of thing “happens all the time” and said he was “just the point person.”

I immediately contacted National Mattress by email, included photographs, and requested a full refund including the $400+ delivery charge. I also tried calling their customer-service number, but was simply connected to a store and told they couldn't help with the issue.

It has now been a couple of days and National Mattress still hasn't responded to my email.

I haven't received the mattress, and I'm now waiting for National Mattress to address what should have been a straightforward issue: I ordered a new mattress, and a visibly soiled/damaged mattress was presented for delivery.

I’m disappointed with my experience. September 16 was shown as my delivery date, so I booked a separate lorry/truck and committed about $350 based on that date. When the delivery became uncertain, I contacted customer service by email and phone but received only general responses. I eventually had to escalate the issue to the CEO to get attention. I understand delays happen, but the communication and handling of my concern were very disappointing. I hope National Mattress improves its customer service and delivery communication.

This is the second time we have purchased from National Mattress. The staff member who helped us was very informative and took the time to discuss what our needs were and what would best fit our budget as well. Great friendly and knowledgeable staff with no pressure to purchase at all. You never feel like you are being hovered by a salesperson who is trying to lock down a sale and upsell you something you truly don't need.

We dealt with Yaman at the North York store. Very knowledgeable, friendly, and a desire to help. The store was clean with a large selection of mattresses. We will be visiting again.

Staff was very friendly and knowledgeable. The purchasing process was very smooth.

Very good selection of affordable and expensive brands. The sales person was great and helped me choose the perfect bed according to my back concerns and budget. Will be shopping again for sure

I ordered two mattresses on August 12th for my new house (I’m moving on August 31st; that’ll be important later) and I called on the 18th asking if I could add one more item to that order as it hadn’t shipped yet, which the very professional and friendly agent did. On the 19th, I got a notification that my order had shipped and that it would arrive on the 20th.

My order showed ‘in transit’ for almost a week after the supposed delivery date and I started to get worried and called the courier. They said their delivery driver attempted to pick up the order on the 19th, but that it wasn’t ready. I called National Mattress and was told that they would “contact the warehouse” and call me back.

Here begins 5 consecutive days of me calling and emailing customer service trying to get a re-delivery before my moving day and only being told that they were “contacting the warehouse” and being promised follow-up phone calls. No one from this company has EVER called me - I’m always the one doing the chasing (only once have I received a reply to an email and it was a “we understand your frustration”-style nothing of a response.)

Any time I call them, they keep talking about finding out WHY this happened; frankly, I’m not the least bit interested in the why or how of this, I move in 2 days (which they were made aware of multiple times) and just needed my order. A previous time I called, I was told that my query had been escalated and that people were talking to Canpar (a new courier, not the original one.) I’ve heard nothing about that since, despite being promised updates multiple times.

I just called again (day 5 of chasing these people) to cancel my order and get a refund. In justifying the delay, the agent said two things: 1) that the items are still not with me because of my adding the third item, and 2) the *entire* order was still sitting in the warehouse. Both of these things can’t be true at the same time - if all items are there, put them on a truck and send it to me; I live 4 hours away from this apparent black hole of a warehouse and it can’t be that hard to coordinate.

Trying to shift the blame to me is WILD, especially when they were more than happy to add the additional item which was in stock at the time of purchase, and because I had received a tracking number from the courier the day after the item was added, the status of which has said it’s been “in transit” since August 19th (when in fact the order didn’t even leave the warehouse and they had ZERO knowledge of this - I had to be the one to tell them!) It seems the blame is very much on them and their sub-par systems.

The positives: Every agent I’ve spoken to has been really polite and apologetic. But it seems they’re not being communicated with either; one guy I spoke to seemed just as frustrated as me that he literally couldn’t tell me anything because the people up the chain who were supposedly fixing this aren’t sufficiently updating files.

Avoid this company if you value your time and your sanity.

Large selection of mattresses, staff are helpful and informed.

Low pressure, didn't feel followed around the showroom, but there was always someone there to help out.

Great prices too at the end of the day