National Mattress Canada Avis 

I placed an order through National Mattress Canada’s website, only to have it cancelled without any explanation. When I followed up, I was told the mattress I ordered couldn’t be delivered due to a system glitch. I chose a different mattress, placed a new order—and again, it was cancelled two days later with no notice or reason.

After reaching out once more, I was told my credit card was flagged as fraudulent and advised to use another one. Against my better judgment, I tried a second card. Two days later—cancelled again.

I was then told I needed to use Google Pay or PayPal because of the “high volume of fraud” they apparently receive (really? On mattresses?). I reluctantly tried PayPal in a final attempt, and—unsurprisingly—that order was also cancelled.

This process wasted days of my time, tied up my money with no immediate refunds, and left me with zero trust in this company. Unprofessional, misleading, and in my opinion, borderline scam behavior. Avoid at all costs.

I have always loathed shopping for a mattress but I'm truly delighted with National Mattress. The selection and purchase experience were outstanding. The combined warehouse showroom allowed us to compare a huge number of mattresses quickly. The info packet for each of the mattresses was exceptionally helpful. There was zero pressure from staff who nonetheless proved to be knowledgeable and helpful once we had narrowed the field to a few candidates and, of course, the prices were generally excellent. The working warehouse environment and plastic sealing on every mattress may not be to everyone’s taste but everything was clean and so well organized that it made the selection process very easy even though the number of choices seemed overwhelming when we first arrived. The mattress was delivered on the appointed day, in the middle of the two-hour window provided the evening before. All-in-all, this was a great purchasing experience.