Very disappointing experience with National Tool Hire. I hired an excavator and am still waiting for my deposit to be returned, even though the 45-day refund period I was told about has already pa... Voir plus
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There should be option of giving Zero rating. They are beyond any rating , almost scammers and zero to none customer service. Hired 3T digger and layer breaker , whole process and their machines were... Voir plus
Hire ended on 14 August. National Tool Hire states deposits are returned within 21 days, but 47 days later I still haven’t received my £500. I contacted them on 4 September and again on 20 Septem... Voir plus
L'entreprise a répondu
It is very convenient to book machinery in one place rather than ring around lots of suppliers. However, I am unlikely to use them again for two reasons: contacting National Tool Hire is a nightmare... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- aussi dans
- Agence de location de matériel
- Location d'outils et de machines de jardin
- Service de location d'équipement de construction
- Service de location de machines de construction
- Service de location de matériel de motoculture
À propos de National Tool Hire
Écrit par l'entreprise
With over 2,000 'Click & Collect' locations and FREE nationwide delivery, National Tool Hire Shops offers DIY and Trade customers a convenient same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from power tools and carpet cleaners to mini diggers and scaffold towers.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Coordonnées de contact
National Tool Hire, Over 2,000 'Click & Collect' Locations, FREE Nationwide Delivery, Royaume-Uni
- 03330 384 943
- nationaltoolhireshops.co.uk
2,0
Bas
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 74 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The customer service from this company…
The customer service from this company is awful. I have been on hold for 58 minutes waiting to speak to somebody. All I want is for somebody to confirm they will be delivering the kit today as promised.
31 mars 2026
Avis spontané
Fraudulent or Incompetent? Take your pick
Hired item from 27 March to 28 March. It didn't arrived, no contact from them. Only contact was to confirm post-hire pick up (when they hadn't actually delivered. No phone number to call, waited 45 minutes on 'Live Chat' nothing. Filled out their Contact Form. Took 3 days to respond asking if the item had been delivered when the subject of my contact was non-delivery. Since then - nothing. Going to have to use Credit Card Section 75 to get my money back. Avoid like the plague, they will let you down then avoid the responsibility.
27 mars 2026
Avis spontané
The owner must be a crook
The owner must be a crook. Companies House shows many failed business ventures. I have given up all hope of getting my deposit back. Many others have too. I can't get an email reply. The phone rings off the hook. Are they still in business? No one knows. The replies here are all AI. Abhorrent behaviour. Don't believe the claims on their website. They don't own any equipment. They have no locations. This is a scam.
15 janvier 2026
Avis spontané
Website prices not accurate and poor customer service.
I hired a 2T Engine Hoist from these guys. Ordered on Saturday for Tuesday. Got confirmation email then nothing. Tried to chat with them on Monday and was given expected wait 22-25 hours!. They called me on the Tuesday to tell me the website price was wrong and I had to cough up another £72! I did this as is was missing my deadline. The Engine Hoist was eventually delivered on the Thursday and the job was done. I wont be using them again. Would be one star but they got 2 becasue I did eventually get the hoist in time.
19 mars 2026
Avis spontané
Would give zero stars if i could
Would give zero stars if i could. Ordered a log splitter a week in advance, waited a week and heard nothing despite chasing multiple times. Every time I phoned I get cut off. On the morning of delivery (which my husband had taken off to get on with the log splitting) we were told delivery was unavailable in our area. Shocking service, will never use again.
20 mars 2026
Avis spontané
Do not use this company - Awful
Do not use this company - have waited nearly two months for two deposits totalling £1000.00 and do not get anywhere with customer service, They have “raised it with accounts” three times now. Awful.
20 janvier 2026
Avis spontané
Tried to hire ladders
Tried to hire ladders, paid and was assured collection ticket would be given to the engineer as I was due to finish work. Needless to say this didn't happen and ladders couldn't be released. Adre refused a refund as I didn't take out insurance on a one day ladder hire!!! Stay clear if you want a smooth transaction
22 janvier 2026
Avis spontané
Poor service
Poor service, didn’t deliver.
Don’t tell you they are not going to deliver until the requested day, no time to arrange anything else. Will not be using them again.
13 mars 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Dodging deposit return
Dodging deposit return even after confirming tools were returned in perfect condition. This is theft, plain and simple.
20 novembre 2025
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Scam website
I can't believe I've been scammed by this website. I feel ashamed that I didn't check the reviews on here first.
Over £500 gone. No delivery. No refund. Can't speak to a human.
11 mars 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
100% failure
100% failure
I Ordered a wackerplate 3 days in advance. I they took my money and approved the order. The email said I would recieve further communication when they had processed. Got nothing. On the day no delivery. I rang and got a bot who told me to wait. Then in the afternoon got notification that the order was cancelled 'as requested'. (Not by me).
The reason was a nonsensical 'time from order start date' . Whatever that meant. A useless company from start to finish. All run by bots.
9 mars 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan.
I can see you have contacted us through our Customer Care Email, and believe you have spoken to Karlie, if you require any further assistance please drop us a note at MyExperience@nationaltoolhire.co.uk Regards NTH Customer Service Team
Rip off company
Ordered a small scaffold by mistake, it arrived but never took it of the transport as could see it was far too small. All in all cost me £91. I explained to them over 3 wks worth of phone calls from me, that I had misread the website.
They denied me a refund.
I explained I am a pensioner and it's a lot of money to lose, so even a partial refund would be fine.
No they decided to rip me off.
I complained via a form they used but still denied. Appeal denied.
Money lost.
21 février 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Just terrible in every way imaginable
No delivery and 3 different excuses:
1. We have no record of your order (I have order email and order number)
2. Your order hasn't been paid (it had)
3. The supplier can't deliver until next week (couldn't tell me who the supplier was 😂)
The first and last time I use national tool hire. I'm not surprised at my experience now that I've seen these reviews. Should I even bother to wait for a refund or should I just do a chargeback?
What a bunch of 🔔🔚's
6 mars 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. We consistently have many thousands of successful hires and happy customers, but we accept that occasionally things don't always go to plan. Wherever possible we would like to put things right for you so please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Name and Order Number. Regards NTH Customer Service Team
Deposit not returned 4months later
Delivery was delayed .wood chipper machine was fine delivered by local company.Still waiting for my £250 deposit to be returned 4 months later despite emailing national tool hire .seems to be a chaotic company .That just acts as a middleman for local hire firms.The local firm that supplied machine said they are going to stop dealing with them.says it all really.
25 novembre 2025
Avis spontané
Réponse de National Tool Hire
Hi Steven, I have checked with our Accounts Team and they have confirmed that your refund has been processed. If you have any further queries, please don't hesitate to drop us a message at MyExperience@NationalToolHIre.co.uk.
Regards
NTH Customer Care Team
HIGHLY NOT RECOMMENDED …
HIGHLY NOT RECOMMENDED KEEPING MY DEPOSIT FOR OVER 2 MONTHS !!!!
2 mars 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
time to do a chargeback before it's too late
Don't believe the lies about refunds and deposit returns as it isn't going to happen.
Time to speak to my bank for a chargeback before it's too late.
I feel sorry for the customer service reps who are having to promise refunds that the company aren't processing.
The amount of reviews on here all saying the same thing are a clear pattern. The phrase 'no smoke without fire' comes to mind.
28 février 2026
Avis spontané
Réponse de National Tool Hire
Hi @Anon, Please refrain from posting false information.
If you would like to drop me a message at MyExperience@NationalToolHire.co.uk with any concerns you may have with your Refund or Deposit. Please do remember to include your Order number so I can find you on the system.
Regards
NTH Customer Care Team
Absolutely advise to steer clear
Absolutely advise to steer clear of using them.
Item was not delivered, despite being told through online chat (only way to get hold of someone as the phone number never works). Waited all day but advised to wait till 5:30 on a Friday for delivery. Never arrived.
Was told the following week a refund would be in my account 1-5 working days.
Still chasing a full refund but getting no where. Customer service is none existent and the few times I have managed to speak to someone they don’t seem interested.
Wish I’d of googled the reviews beforehand as they’ve been terrible.
13 février 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number.
Regards NTH Customer Service Team
Saved me a ring around headache
Honestly, was worried reading these after I hired recently. But everything went swimmingly. Picked my delivery day, and it turned up just after 11am - which was great as I didn’t pay the extra delivery.
The company that collected it the day after the date I asked for. When I asked they told me collection can take up to 5 working days as the supplier transport is not controlled by National Tool Hire - should be more clear about this. I didn’t have a deposit so did experience what others have stated. They basically do the running round, so I don’t have to so it worked for me.
14 janvier 2026
Avis spontané
Réponse de National Tool Hire
Thank you so much for taking the time to leave us a Review. We really do appreciate it . Please don't hesitate to get in touch is there is anything else we can help you with around any future hires. Have a great day Regards NTH Customer Service Team
I wish I looked at the reviews before…
I wish I looked at the reviews before making commitment. Do not trust this company they take your deposit but you struggle get it back. I will have to go through small claims court now
8 janvier 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
What a bunch of clowns 🤡
What a bunch of clowns 🤡
I ordered a scaffold and they sent the wrong size. I ordered a particular width of platform for a reason, because of the space it needed to fit in to. Sending me a larger platform isn't an "equivalent" if it doesn't fit the space!
Refusing to rectify or refund. Bank will now have to reclaim the money.
Shit company 💩
17 février 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
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