There should be option of giving Zero rating. They are beyond any rating , almost scammers and zero to none customer service. Hired 3T digger and layer breaker , whole process and their machines were... Voir plus
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Lisez les avis des autres
Very disappointing experience with National Tool Hire. I hired an excavator and am still waiting for my deposit to be returned, even though the 45-day refund period I was told about has already pa... Voir plus
Hire ended on 14 August. National Tool Hire states deposits are returned within 21 days, but 47 days later I still haven’t received my £500. I contacted them on 4 September and again on 20 Septem... Voir plus
L'entreprise a répondu
It is very convenient to book machinery in one place rather than ring around lots of suppliers. However, I am unlikely to use them again for two reasons: contacting National Tool Hire is a nightmare... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de location d'outils
- aussi dans
- Agence de location de matériel
- Location d'outils et de machines de jardin
- Service de location d'équipement de construction
- Service de location de machines de construction
- Service de location de matériel de motoculture
À propos de National Tool Hire
Écrit par l'entreprise
With over 2,000 'Click & Collect' locations and FREE nationwide delivery, National Tool Hire Shops offers DIY and Trade customers a convenient same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from power tools and carpet cleaners to mini diggers and scaffold towers.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Coordonnées de contact
National Tool Hire, Over 2,000 'Click & Collect' Locations, FREE Nationwide Delivery, Royaume-Uni
- 03330 384 943
- nationaltoolhireshops.co.uk
2,0
Bas
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Do not use! You will not receive your equipment!
Do not use! The service is that bad I’m still not sure if I’ve been scammed. Never received the ladder I hired which meant I wasted a tradesman’s time and had to call the job off. When I called to enquire the next day when it would be delivered they gave me multiple excuses for the delay and eventually would hang up on me! I’m still trying to get a refund. If you had a zero star rating I would choose that
5 février 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
Extremely convoluted process
Extremely convoluted process. Tool arrived late. Poor and slow communication.
4 février 2026
Réponse de National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
DO NOT USE THIS COMPANY
Absolutely shocking company…..we have been waiting for a deposit to be paid back to us , the equipment was hired back in early December.
Despite emails and phone calls and promises of a refund we are still waiting. This is fraud and theft….do not touch this company..not sure what legal steps to take now , but rest assured we will.
10 décembre 2025
Avis spontané
Réponse de National Tool Hire
Hi Paul, can you please drop us a message at MyExperience@NationalToolHire.co.uk. Please include your order number and I will be able to assist you further.
Regards
NTH Customer Service Team
Late and overcharged
Scaffold tower drop off was a day late and the collection took 2 weeks despite promises of 'tomorrow'.
Then they have the audacity to charge my card for additional week of rental!
My bank is now reclaiming the money for me as National Tool Hire are refusing the correct their mistake.
12 janvier 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that we have not met your expectations whilst dealing with National Tool Hire, this is never our intention. Please drop us a message to discuss further at MyExperience@NationalToolHire.co.uk. Please remember to include your Order Number. Regards NTH Customer Service Team
RETURN MY DEPOSIT COWBOYS!
RETURN MY DEPOSIT COWBOYS!
ITS BEEN 6 WEEKS AND I AM SICK TO THE BACK TEETH OF EXCUSE AFTER EXCUSE!
3 février 2026
Avis spontané
Réponse de National Tool Hire
Thanks for reaching out to us here at National Tool Hire. Please bear in mind that your Deposit will be refunded after 21 Working Days after your collection date. As this time has passed, please drop us an email with your order number to MyExperience@NationalToolHire.co.uk for us to look into this further for you. Regards NTH Customer Service Team
I delivery arrived without any notice…
I delivery arrived without any notice and collection was worse. They have kept my deposit for two months. There are a lot of companies you can hire from far better than national tool hire so please avoid them.
12 décembre 2025
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that you have had an issue with your order. It is never our intention to let our customers down, please drop us a message at MyExperience@NationalToolHire.co.uk where we would like to discuss this further. Please remember to include your Order number. Regards NTH Customer Service Team
Don't expect your deposit back!!
To be fair to them the hire process was absolutely fine. Unfortunately I seem to be part of the majority who have not received their deposit back within their given time frame. It is now a week late despite me chasing it with no resolution or time frame yet (nothing wrong or any reason for it not being back with us other than they are painfully slow!!!)
30 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi Hannah, Thanks for reaching out, I have messaged you from our Customer Care email. I will update you asap.
Have a great day.
NTH Customer Service Team
Website is not secure!!!!
My anti-virus says this website is insecure when I reach the checkout then Chrome crashes!
No one on live chat to help!!
Is this a scam or not? I wasn't sure but then I've read these reviews on Trustpilot. I hope I've not been scammed or had my details leaked!!!
30 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi Jon, please rest assured that your details have not been leaked. If you require further assistance please reach out to us at MyExperience@NationalToolHire.co.uk
Regards
NTH Customer Care Team
AVOID
Had to do a charge back via my bank to get my deposit back. No reply after numerous emails, calls, live chat n web forms. Also reported to trading standards.
28 janvier 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number.
Regards NTH Customer Service Team
SCAM. ONLINE THIEVES. TO AVOID
11 hours ago
"Hi Stephanie, I can confirm that your refund has been processed.
Regards
NTH Customer Service Team"
__________________<<<<
NATIONAL TOOL HIRE states in their terms and conditions your deposit will be refunded in 21 days.
"Your refund has been processed" NOT.
Instead, we received a credit note voucher to spend on our next purchase!!!! What a joke!
I have no intention to use this company ever. (Have not they read my reviews?)
I already spend a lot of money hiring a machine that we did not a chance to use, theu do not send an email confirmation of your purchase, no contact on who to call and then calling them twice a week to chase my £500 deposit. After, 40 days after 21 days deadline, they sent a piece of paperwork for our next visit! Outrageous!
I am not accepting that as a refund and I intend to report the ceo & associates to trading standards, unless they rectify the situation.
#228840
7 novembre 2025
Avis spontané
Réponse de National Tool Hire
Hi Stephanie, please rest assured that your refund has been processed. The 'Credit note' you reference is just an invoice to offset the charge. Please check your bank account again.
Please don't hesitate to get back in touch if you require further assistance .
Have a great day.
NTH Customer Care Team
Insecure website warning!
Insecure website warning!
My Norton Internet Security software flagged the checkout on this website as insecure as I was trying to book a scaffold tower for next week. I'm glad I never got to the stage of entering my credit card details!
I hope no one has been scammed by what looks like some sort of hack!
25 janvier 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that you have had an issue with trying to place your order. It is never our intention to let our customers down.
Please rest assured that we have not been hacked and this looks like it was a glitch in the system, no details have been shared.
Please get in touch at MyExperience@NationalToolHire.co.uk if you require any further assistance. The team are here to help place your order if still required.
Regards
NTH Customer Service Team
FAULTY CHIPPER HIRE…
Hired a chipper to clear tree waste over a weekend which blocked 3 times in first hour of use, no customer support over the weekend and when contacting number (which was Brandon hire)on chipper I was told that I needed to contact National.
It turns out National hire don't own the equipment they hire out.
After complaining finally had to use my credit card to claim hire fee back, now I'm been threatened with court action for payment for hire of a faulty chipper.
DEFINITELY TO BE AVOIDED!
24 octobre 2025
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
Big data leak
Before they say no sensitive information was sent out in today’s ridiculous email chain that went on for hours and sent hundreds of emails out to people (including fully grown adults in high management for companies sending stupid replies). Information included hundreds of emails if not more and constantly new ones sent. Also names and telephone numbers as well address so to say no sensitive information was sent is a lie and completely untrue. While mistakes happen it should have been stopped instantly not hours and hours later.
It does amaze me that adults can’t be adults and just not reply but there we are this also caused it to go on longer than needed.
I suspect they’ll be fined for what happened today.
16 janvier 2026
Avis spontané
Réponse de National Tool Hire
Thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We're here to make this right. Thank you again for your understanding and raising this – it really helps us improve.
“I’d give zero stars if I could” has never been so relevant
I’ve been absolutely bombarded with unsolicited emails from this company over the past two days – hundreds- yes, hundreds of emails clogging up my inbox day and night. Despite receiving absolutely no email from them about this chaos, they’ve managed to flood my inbox with an overwhelming amount of messages. There’s been no acknowledgement from them regarding this issue whatsoever.
This is beyond frustrating and utterly unacceptable. I’ve spent hours trying to sort through the mess and still haven’t heard a word from their customer service or any form of apology. The fact that a company can be this careless with its communication is shocking. If this is how they handle their emails, I shudder to think about how they handle actual customer concerns.
Do yourself a favour and steer clear of this company unless you want to be trapped in an endless stream of unwanted emails.
1 star is far too generous.
15 janvier 2026
Avis spontané
Réponse de National Tool Hire
Thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We're here to make this right. Thank you again for your understanding and raising this – it really helps us improve.
Substantial data breach
Being bombarded with emails, clearly a substantial data breach, that may have involved personal details reaching hundreds of other people. Avoid this company!
15 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi, thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We’ve already made changes to improve our customer interactions, and we appreciate the feedback — it helps us continue to improve.
Please don't hesitate to get in touch
MyExperience@NationalToolHire.co.uk
This company is a criminal…
This company is a criminal organisation. Do not deal with them. They will never answer a call, they will attempt to scam you and will then abuse your data. I will report them to the ICO and demand compensation for the trauma and loss of business that they have caused.
16 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi, thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We’ve already made changes to improve our customer interactions, and we appreciate the feedback — it helps us continue to improve.
Please don't hesitate to get in touch
MyExperience@NationalToolHire.co.uk
Shocking people dont use this company…
Shocking people dont use this company and dont give them your data, full data breach and they dont care. Over 200 emails a day from people Cc in to emails. Dont even know if bank details have been compromised, horrendous dealings.
16 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi, thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We’ve already made changes to improve our customer interactions, and we appreciate the feedback — it helps us continue to improve.
Please don't hesitate to get in touch
MyExperience@NationalToolHire.co.uk
Data breech
You have been hacked.
Hundreds of your customers are endlessly being spammed.
Please deal with this as a matter of urgency.
Stoneworks UK team.
16 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi, thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We’ve already made changes to improve our customer interactions, and we appreciate the feedback — it helps us continue to improve.
Please don't hesitate to get in touch
MyExperience@NationalToolHire.co.uk
AVOID AVOID AVOID
After failing to deliver what was ordered and then also failing to answer any messages, I'm now into the next (widely reported) stage where I am bombarded with unsolicited emails, not all of which end up in my spam.
AVOID THIS COMPANY AT ALL COSTS.
16 janvier 2026
Avis spontané
Réponse de National Tool Hire
Hi, thank you for getting in touch and for your patience. I'm really sorry you've been affected by this email issue – I completely understand how frustrating and annoying multiple unexpected emails can be.
What happened is we recently migrated our systems, and found some replies sent to an old automated noreply address were forwarded accidentally to an old mailing list. This caused a loop of duplicate emails going out to people in that list, including yourself.
The good news is we've fixed it completely! The problem was spotted and stopped very quickly this morning. We've cleared the list, fixed the faulty settings, and put extra checks in place so it can't happen again. No sensitive information (like payment details or passwords) was involved.
Has that helped? If so, please delete any unwanted emails from us.
Is there anything else I can assist with today? We’ve already made changes to improve our customer interactions, and we appreciate the feedback — it helps us continue to improve.
Please don't hesitate to get in touch
MyExperience@NationalToolHire.co.uk
Never received item and taken my money
Never received cement mixer item I payed for with multiple emails and WhatsApp messages and phone calls and no answer to either one. Then have the cheek to email me about an off hire note. Been conned out of £72
Over half a year later still no money back or even acknowledgement of any fault.
Update: contacted them via the email address they have replied to on this review and weeks later NO reply!
15 janvier 2026
Avis spontané
Réponse de National Tool Hire
We are really sorry to hear that your experience with National Tool Hire hasn't been up to scratch. Please drop us a message at MyExperience@NationalToolHire.co.uk and we will endeavour to assist you further. Please remember to include your Order Number. Regards NTH Customer Service Team
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