Technician was really professional and finished the job to a high standard. Great lines of communication to let me know when he expected to arrive to the car. Answered any questions. Booking process w... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementKirkhill Place, Unit A4 The Lombard Centre, AB21 0GU Aberdeen, Dyce, GB
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Lisez les avis des autres
After weeks and fuel waisted will Elgin branch dicaded to go Aberdeen, and was well chuffed staff couldn't be more helpful spen there time and done a good job , windscreen was leaking so water was si... Voir plus
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Thank you for the service. The staff were polite and helpful, but unfortunately I am not completely satisfied with the repair after a week though at that time the repair seemed be a fair repair with... Voir plus
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Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Aberdeen
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Kirkhill Place, Unit A4 The Lombard Centre, AB21 0GU, Aberdeen, Dyce, Royaume-Uni
- 01224-516-117
4,6
Excellent
667 avis
Demande des avis aux clients
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Réponse de National Windscreens - Aberdeen
We appreciate you sharing! We are so happy you were pleased with our good, fast, and very good service.
Réponse de National Windscreens - Aberdeen
We're so happy to hear that you had such a great experience with our company in the UK. Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're so glad you were happy with our fast, efficient service and friendly fitters.
My experience of National Windscreens
The arrangements to drop car off were straightforward, communication very good, no problems fitting new windscreen. Insurance excess paid easily.
31 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that the drop-off arrangements were straightforward and that you experienced excellent communication. We're also glad the new windscreen fitting went smoothly and the excess payment was easy. Thanks for your feedback.
Good service
Had to wait in all day, was only told about 2pm what time they would be there
30 octobre 2025
Réponse de National Windscreens - Aberdeen
We regret the inconvenience caused by the delayed notification of the arrival time. We appreciate your feedback and will review our scheduling process.
Quick and easy
Quick and easy, drove in handed over my keys 20mins later job was done and I was getting back on with my day.
1 novembre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that your service was quick and easy! We appreciate you taking the time to share your positive experience with us. Thank you!
The gentleman was pleasant
The gentleman was pleasant, polite and changed the screen, gave me instructions before leaving.
I have no complaints, in fact I would say I got excellent service.
31 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that you had a positive experience! We appreciate you mentioning the technician's politeness and the clear instructions provided. Thank you for your excellent feedback.
Good reliable company
Good reliable company, fast and efficient service provided, thanks.
9 juillet 2025
Réponse de National Windscreens - Aberdeen
We appreciate you taking the time to share! We're so glad to hear you were happy with our reliable, fast, and efficient service.
Réponse de National Windscreens - Aberdeen
We're happy to hear that we met your expectations. Thank you for your positive feedback; we appreciate it greatly!
Réponse de National Windscreens - Aberdeen
We're so glad your appointment was on time and that you appreciated the fast track location. Thank you for your positive feedback!
Absolutely fantastic service!
Absolutely fantastic service! The Guy's were so polite, helpful, courteous, efficient and kind. Thank you very much.
Their address wasn't in the drop down box: National Windscreens, 41 Morgan Way, Bowthorpe Employment Area, Norwich, NR5 9JJ.
28 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that you had such a positive experience with our team! We appreciate your kind words regarding their politeness, efficiency, and helpfulness. Thank you for the address information; we will update our records.
Réponse de National Windscreens - Aberdeen
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good efficient service
Guys were friendly, communicated well even though my place was difficult to find.
23 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that our team's communication and friendliness stood out, even with the challenges of locating your place. Thank you for your positive feedback!
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're so happy to hear you found our staff efficient, quick, friendly, and helpful.
Great service, great work, good communication
Great service. I was allocated a day, on that day given a slot. Received a message to confirm arrival time. Workmanship was excellent.
17 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear that you received great service and excellent workmanship. We appreciate you taking the time to leave us this positive feedback!
Very good experience
Very good experience. The agent came to our address and carried out the work with no hassle or personal interruption. Communication with the agent was exceptional and was informed well before arrival an estimated time (turned up pretty much perfect to eta), once the work was completed the agent also let my wife know.
My vehicle was left clean of any debris. Highly recommend and extremely happy with the service we received.
21 octobre 2025
Réponse de National Windscreens - Aberdeen
We're happy to hear about your very positive experience. It's great to know the agent was punctual, communicative, and left your vehicle clean. We appreciate your recommendation and are extremely happy that you were pleased with our service.
Great knowledge and care by the technician
The technician assigned to my windscreen repair was very polite, extremely knowledgeable and also friendly.
The windshield repair was completed perfectly. I am happy for the service provided
14 octobre 2025
Réponse de National Windscreens - Aberdeen
We appreciate you sharing your feedback. We're happy to hear that the technician was polite, knowledgeable, and friendly. We're also glad the windshield repair was completed perfectly and that you are happy with the service provided.
Réponse de National Windscreens - Aberdeen
We're happy to know the repair was of great quality. Thank you for your positive feedback; we greatly appreciate it.
Screen fitter was very prompt and very…
Screen fitter was very prompt and very helpful. Good service
18 octobre 2025
Réponse de National Windscreens - Aberdeen
We appreciate you sharing! We are so glad to hear that our screen fitter was prompt and helpful, and that you received good service.
Exceptional service
Exceptional service! So easy to make the booking. When the technician arrived he explained everything, and then set about carrying out the job! Highly recommend using National Windscreens!
17 octobre 2025
Réponse de National Windscreens - Aberdeen
We appreciate your positive feedback! We're happy to hear that booking was easy and the technician explained everything clearly before completing the job. We're glad you recommend our services!
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