Dropped the car off at 9am for windscreen replacement. A warm reception from the staff involved. I explained that I have disabilities and removing the dash cam was a problem for me. A member of staff... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP Aylesbury, Buckinghamshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had to phone prior to appointment and the man on the phone was helpful and made sure I had the right postcode. Did find it a bit difficult to find as it’s a small turning. parking was limited.... Voir plus
L'entreprise a répondu
Windscreen replaced so efficiently & with excellent facilities whilst waiting for the job to be done. WiFi, complimentary drink & aircon waiting area with desks to work at. One of the best vehicle rep... Voir plus
L'entreprise a répondu
Aylesbury branch, visited today for a replacement windscreen on my 5series BMW with all the driver aids that need calibration after the new screen fitted. Absolutely great customer service from sta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Aylesbury
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 5A Anglo Business Park,, Coldharbour Way, HP19 8UP, Aylesbury, Buckinghamshire, Royaume-Uni
- 01296-200-098
4,8
Excellent
221 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very professional
The team initially came to my home to fix a small chip but very reasonably couldn’t fix the massive crack running along the very bottom of the windscreen which I had failed to notice!
An appointment at their site was swiftly scheduled and the work was carried out there while I used their comfortable lounge/coworking space. Everyone I dealt with was very professional and friendly. Thank you.
14 novembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback! We're glad we could quickly schedule your appointment and provide a comfortable space while we completed the work. We're happy to hear that you found our team professional and friendly. Thank you!
Replace
I went for repair but it had to be replaced, everything was explainef and I have happy with the professionalism provided and with the result.
17 novembre 2025
Réponse de National Windscreens - Aylesbury
We're happy to hear that our explanation was helpful and that you're pleased with the outcome and the professionalism shown. Thank you for your positive feedback!
Réponse de National Windscreens - Aylesbury
We appreciate you sharing your experience! We're so glad to hear you found it easy to book and that you appreciated our lovely staff and nice waiting area.
Quick, Professional, and Courteous Experience
Very quick response, good availability of appointments, and the job was completed on time. The staff were polite and courteous, and the waiting area was nice.
6 novembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback! We're happy to hear that you experienced a quick response, good appointment availability, and on-time job completion. We're also glad you found our staff polite and the waiting area nice.
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback! We're so glad you received great service and enjoyed our waiting room facilities and friendly staff.
Replace sunroof
Good service and friendly staff although my car did come out dirtier than it went in thought they could have wiped the bonnet and sides even though they couldn't clean the roof because of the repair
23 octobre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your feedback and are glad you found our team friendly. We're sorry your car wasn't as clean as expected, especially the bonnet and sides. We'll review our cleaning process to ensure better results in the future.
Personal rapport was good but wrong…
Personal rapport was good but wrong windscreen initially fitted
23 octobre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your feedback and are sorry the wrong windscreen was fitted initially. We will look into this to prevent it from happening again.
Réponse de National Windscreens - Aylesbury
We appreciate you sharing! We are so happy to hear you were pleased with our prompt, clear, and good service.
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback. We are so happy to hear that you received a really good windscreen replacement service.
Good service
Good service. Polite young man. Respected my property. Left everything clean and tidy.
11 octobre 2025
Réponse de National Windscreens - Aylesbury
We appreciate you sharing your feedback! We're happy to hear that you were pleased with our good service, the team's politeness, respect for property, and cleanliness.
I found Colin to be very professional…
I found Colin to be very professional in all his applications, and in my opinion is an asset to National windows who themselves processed my screen replacement quickly with good communication. Recommended.
30 septembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback regarding the screen replacement and the service provided. We're happy to hear that the communication was helpful and the process was quick. Thank you for recommending us!
Friendly professional staff
Friendly professional staff. Could not have been more helpful. Highly recommended will use again if needed.
26 septembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate you sharing your positive experience! We're so happy to hear that you found our staff friendly and professional, and that they were helpful to you.
Four visits to sort my windscreen
It took four visits to sort my windscreen, and even then the wipers had not been refitted correctly. The first visit, the technician ripped the rubber seal. He also destroyed irreplaceable owners club stickers, and the DAB ariel. After his second visit, the windscreen leaked and the window trim had been bent out of shape. On the third visit, five days later a different technician broke the new windscreen. On the fourth visit, a different technician fitted a new windscreen, but the wiper arm had been bent meaning the wipers didn't clear the screen properly. Which I only found out during a heavy downfall on the M6.
Whilst I accept that on an older car things happen, don't put me to the back of the queue every time. a bit more care taken on the original appointment would have been sufficient. I’m self employed and had to keep taking time off work to wait for various technicians. This simple repair took two weeks to sort, and £150. I would not recommend this company again. I only used them because of my insurance company.
25 septembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate you bringing this to our attention. We're sorry to hear about the multiple issues you experienced with your windscreen replacement and the inconvenience it caused. We'll review your case to understand how we can improve our service and prevent similar situations. Thank you for your feedback.
Réponse de National Windscreens - Aylesbury
We appreciate your feedback! We are so happy you found our service efficient and easy, and that our staff were great.
Great service great facilities if waiting
Lovely people , speedy service, great facilities. Great coffee
15 septembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback! We're so happy to hear that you enjoyed our lovely people, speedy service, great facilities, and coffee.
Very good service
Very good service, all job was done perfectly and quickly, Thanks
12 septembre 2025
Réponse de National Windscreens - Aylesbury
We appreciate you sharing! We're so glad to hear that you received very good service and that all the work was done perfectly and quickly.
The process was quick and seamless
14 août 2025
Réponse de National Windscreens - Aylesbury
We're happy to hear that your experience was quick and seamless. Thank you for your positive feedback; we appreciate it.
Aylesbury rocks!
Very friendly team. Great waiting room - tasty, fresh coffee, comfy chairs, work desk if needed - all very clean. Kept me informed of progress and even allowed me to walk their dog. I’m not used to saying this for any car repairs waiting - ever !
12 août 2025
Réponse de National Windscreens - Aylesbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Professionalism
The guy who came to fix the windscreen was extremely professional and quick.
6 août 2025
Réponse de National Windscreens - Aylesbury
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Their local supplier did an amazing job…
Their local supplier did an amazing job fitting the rear windscreen, cleaning up any residual glasses splinters. Arrived and delivered on time, while being friendly and professional with good communication.
1 août 2025
Réponse de National Windscreens - Aylesbury
We appreciate your positive feedback. We're happy to hear the local supplier did an amazing job fitting the rear windscreen and cleaning up. We're glad they arrived on time, were friendly, professional, and had good communication. Thank you!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.