Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
L'entreprise a répondu
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... Voir plus
L'entreprise a répondu
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bolton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, Royaume-Uni
- 01204-235-168
4,5
Excellent
375 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Great efficient service.
29 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Avoid broke the central locking
Passenger side glass replaced after break in.
Damaged door card, left bolts out, and broke the central locking absolute cowboy outfit avoid at all costs
31 octobre 2023
Avis spontané
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The local Bolton branch accommodated an…
The local Bolton branch accommodated an on line appointment to my needs and on the day expected me. The windscreen replacement was available and i was quoted 2 hours for the repair to be completed. The manager of the unit (only staff member ) was superb and everything completed on time.
12 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Waiting for my arrival
Waiting for my arrival
Automatically new customer on arrival
Kept up to date with progress
7 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I booked appointment and they didn't…
I booked appointment and they didn't came on booked day .they said the vehicle was break down who was coming to repair and they didn't send any one to replace him on same day .then again I booked appointment and they give me long date not short date .I missed my shift on that when they didn't came .they came from Trafford centre
6 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great staff
Great, friendly informative staff. Did a brilliant job on fitting my new windscreen.
2 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly service
5 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Window replacement !
The operative was polite and expedient in his work !
The administration process was simple and the operative who arranged my appointment was helpful and polite !
25 novembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He must have known they scratched it…
He must have known they scratched it and said nothing. The giveaway was returning to replace it and going straight to look at it before I opened the door. The customer service was excellent but a cancelled then repeat visit was annoying I lost time due to this. Then when job was done he just got in the van and drove off. Ideally I'd have preferred a different person on the 2nd visit.
18 novembre 2023
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service was kept informed all…
Excellent service was kept informed all the way to 5he day of arrival pleasant experience
22 novembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book
Easy to book, ready for me when I arrived, work done within 2hrs when quoted 3hrs. Guys very friendly. A happy bunny!
10 novembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent *****
Very good service
Quick & easy at roadside to replace rear window.
Would recommend to a friend.
2 novembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service 👍
Great, friendly service. Very happy with new windscreen and no mess. 👍
2 novembre 2023
Réponse de National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very good and ifficiant
1 novembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Delay in implementation of repair.
Windscreen damage reported on Saturday. Replacement not implemented until the following Wednesday lunchtime. As the occupants were on holiday away from their home the delay resulted in incurring 3 nights extra accommodation in an hotel.
18 octobre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great service
Great service, guy who came to fix my window was polite and straight to the job no messing around and left the area clean.
Evening arranging and having to rearrange the appointment the customer service was great.
Can not fault the experience.
27 octobre 2023
Réponse de National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
They gave me appointment but did not…
They gave me appointment but did not turn up all day and no communication. I had to chase this up and was offered another appointment in one week time. The repairer this time turned up and did a good job
16 octobre 2023
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Booked through the insurance company
Booked through the insurance company, date arranged, arrived and started work immediately. Quick turnaround.
20 octobre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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