Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
L'entreprise a répondu
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... Voir plus
L'entreprise a répondu
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bolton
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, Royaume-Uni
- 01204-235-168
4,5
Excellent
375 avis
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Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After having my windscreen replaced at…
After having my windscreen replaced at the centre Bolton my inside interior was covered in mud and dirt around my frame.
My mirror cover was forced off resulting in being damaged and my windscreen has a weird magnifying effect to it that is detracting when driving.
The glass has also got marks on it and I have complained about this but nothing has been done to fix the issues.
Very unhappy customer.
17 février 2024
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Chaotic
Booked an appointment for the Thursday, received confirmation that the appointment was confirmed. When I went on tracking it gave me details of someone else’s booking, address and registration. Called twice, was assured they would be there. No technician appeared. Rebooked for Monday, was promised vouchers for the inconvenience of the no show. No vouchers appeared. Technicians did arrive on Monday, to be clear they were great. Really professional and approachable. When they came to the payment they had no knowledge it was to be done through insurance even though all documents had been sent and I had confirmation they had received them. The office didn’t know and had to search to confirm it was an insurance job.
8 février 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The staff were helpful and friendly and…
The staff were helpful and friendly and the job carried out was done well with just a minor adjustment needed to the windscreen wipers on a follow up visit.
13 février 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service
Good service, good communication about the work from the depot and good quality job done, no complaints.
The location needs some investment, a coat of paint and some well earned TLC, it felt as though I was walking in to a back street garage
9 février 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Exceptional
A commendable service, a good job, staff was professional and forthright. My grouse initially was cancelling appointment without proper communication.
2 février 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic Service
27 janvier 2024
Réponse de National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
I was given a really quick appointment as both my front and back windows had been smashed. They were professional throughout.
27 janvier 2024
Réponse de National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
After appointment mix ups and bad…
After appointment mix ups and bad weather job done to all satisfaction
24 janvier 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I needed a glass replacement
I needed a glass replacement. I contacted national windscreens and arranged a appointment, i was then text to confirm date.
No contact from the the morning of due date so I contacted them, they apologised as the fitter should of been in contact.
Dinner time came no contact. I rang them again and again the apologised and advised it would be that afternoon and the fitter would be in contact.
15.40 came and low and behold national window screens contacted me to advise the glass could not be fitted today due to being broke.
Lost a day's wage due to bad communication.
If you value your time don't go with this company, got a apology but you could tell they was not bothered.
Go with autoglass.
Also I did complain to customer relations department and the answer was sorry. Absolutely incredible £300 lost in wages for the first day and then £300 lost I had take the second day off.
Don't risk it with this company go else where.
22 janvier 2024
Avis spontané
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very good service and friendly staff
21 janvier 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent friendly service
Excellent friendly service. Willl happily use national-windscreens again
12 janvier 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great booking in system and customer…
Great booking in system and customer service. Easy to change dates too.
16 janvier 2024
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service.
30 décembre 2023
Réponse de National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
rear windscreen
the service at the workshop was great but the call centre service was rubbish passed me around and didn't call back when they should have
19 décembre 2023
Réponse de National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
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