Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Lisez les avis des autres
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Voir plus
L'entreprise a répondu
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
L'entreprise a répondu
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bournemouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Royaume-Uni
- 01202-805-913
4,6
Excellent
510 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The engineer (Dan) that called to…
The engineer (Dan) that called to repair my windscreen was fast, professional and proficient. He quickly repaired it and it’s almost as good as new.
The centralised automated text messages just confused the situation and didn’t relate to reality at all.
29 janvier 2026
Réponse de National Windscreens - Bournemouth
We're happy to hear that the repair was completed quickly and professionally. We appreciate your feedback regarding the automated messages and will review our communication process to improve clarity. Thank you.
Really good service and saved a lot…
Really good service and saved a lot with windscreen repair. Many thanks!
20 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're so glad to hear that you were happy with our really good service and the savings from the windscreen repair.
The crack has not been repaired and…
The crack has not been repaired and will fail nect MOT.
8 janvier 2026
Réponse de National Windscreens - Bournemouth
We regret to hear about the unresolved crack and MOT failure concern. We'll investigate to improve our service. Thank you.
Friendly
Friendly, helpful staff. They carried out the replacement quickly and efficiently.
13 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate you taking the time to leave us this great feedback. We're so glad to hear you found our staff friendly and helpful and the service efficient.
Great service
Prompt service with regular updates on their tracking app. Seamless and stress free repair. The engineer was also very polite.
16 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to hear that you experienced prompt service with helpful updates and a seamless, stress-free repair. We're also glad the engineer was polite.
Ryan & Andy are both knowledgeable and…
Ryan & Andy are both knowledgeable and explained all the details, also very friendly! Also the shop manager Teresa was very helpful
16 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that our team members were knowledgeable, friendly, and helpful in explaining the details to you.
It was handled professionally the 2…
It was handled professionally the 2 guys that did the window were very prompt and they were very quick.
8 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that the work was handled professionally and that the installers were prompt and quick.
The communication was excellent
The communication was excellent. They turned up when they said they would. My car was hoovered out. I know glass is hard to get out completely but he done an excellent job
8 janvier 2026
Réponse de National Windscreens - Bournemouth
We're happy to hear that the communication and service met your expectations. We appreciate your recognition of the effort put into removing the glass. Thank you for your positive feedback!
Really great service overall
Really great service overall. Very efficient.
Sadly the glass has cracked again, just after a day of having it replaced. And so I am having to have the window screen replaced tomorrow.
31 décembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate your feedback and are glad our service was efficient. We're sorry to hear the glass cracked so soon after replacement and that you need another repair.
Good communication
Good communication throughout the process.
Job carried out on the day and completed within a couple of hours.
1 janvier 2026
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear that you experienced good communication and that the job was completed promptly on the scheduled day.
Friendly lady on the front desk and a…
Friendly lady on the front desk and a very quick job.
23 décembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that you were greeted by a friendly face and that your job was completed quickly. Thank you for your positive feedback!
Réponse de National Windscreens - Bournemouth
We're happy to hear that everything went smoothly and that you were pleased with our prompt service. Thank you for your positive feedback!
Professional service and prompt booking…
Professional service and prompt booking service
5 décembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you sharing! We are so happy to hear that the booking was prompt and the service professional. Thank you!
Very helpful and friendly staff…
Very helpful and friendly staff windscreen fitted on time
5 décembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you sharing! We're so happy to hear you found our staff helpful and friendly and that your windscreen was fitted on time.
I had the most amazing experience at…
I had the most amazing experience at the Poole branch. Reception was very welcoming and efficient. The technical support once returning with an issue was handled very well. Can’t fault the service from the team here.
28 novembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that you had such a positive experience at the Poole branch. It's great to know the reception was welcoming and efficient, and the technical support resolved your issue well. Thank you for your feedback.
A very good service
All the people I met were extremely helpful, polite and efficient. From advising that I needed a repair and not a replacement and how that was achieved. I duly received a refund of money.
The time taken was quicker than I had thought and the repair was well done.
A very good service.
24 novembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that you found our team helpful, polite, and efficient. We appreciate your positive feedback regarding the advice you received, the speed of the repair, and the quality of our service. Thank you!
Did job in less time than expected
Did job in less time than expected
Would not have known that screen had been replaced
5 novembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you taking the time to share your feedback. We're happy to hear that the screen replacement met your expectations and was completed quickly.
Réponse de National Windscreens - Bournemouth
Thank you for your positive feedback!
Good customer care and the technician…
Good customer care and the technician did a great job.
Location is off Ringwood Road at the very end of the business park.
⭐️⭐️⭐️⭐️⭐️
6 novembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that you had a positive experience with our customer care and technician! We appreciate your feedback regarding the location at the end of the business park.
Good job
Early appointment and time frame given was met - pleasant technician - polite and informative. Job finished neatly and securely.
6 novembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that the early appointment and timeframe were met! It's great to know that the technician was pleasant, polite, and informative and that the job was completed neatly and securely.
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