Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Lisez les avis des autres
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Voir plus
L'entreprise a répondu
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
L'entreprise a répondu
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Bournemouth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Royaume-Uni
- 01202-805-913
4,6
Excellent
510 avis
Demande des avis aux clients
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Réponse de National Windscreens - Bournemouth
We're happy to hear that our team was helpful and well-organized, delivering on our promises. Thank you for your positive feedback!
Did what they said.
Appointments On time, and although first replacement screen was damaged a new appointment was arranged very quickly and kept to with little fuss.
18 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback. We're happy to hear our appointments are on time, and a new appointment was quickly arranged with little fuss after the first replacement screen was damaged. Thank you!
Really helpful team from the office to…
Really helpful team from the office to the guys fixing the windscreens. Our truck wasn't at the location it was meant to be at and when they arrived i asked if they could go to another location and they were more than happy to change location and head over there. Always a great service!
11 octobre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that our team was helpful and accommodating when the truck wasn't at the expected location. We appreciate you taking the time to share your positive experience with our service!
Excellent service
Booked a replacement window as told by Halfords it could not be repaired.
The technician at National Windscreens inspected the windscreen on my arrival and advised it could be repaired after all, saving me a lot of money.
This honesty goes a long way and is much appreciated in a time of scams and dishonesty.
6 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you taking the time to share your experience. We're glad to hear that our technician was able to repair your windscreen, saving you money. We value honesty and are happy this was reflected in your service.
the engineer was very professional
the engineer was very professional, very polite and he done a good job very please. Also he cleaned up after him. Well done
11 octobre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that the engineer was professional, polite, and thorough, and that they cleaned up after the work. Thank you for your positive feedback!
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your experience with our fast and professional service! Thank you for your positive feedback; we value it.
The fitters turned up and the 1st words…
The fitters turned up and the 1st words they said were..."this might not fit".. filled me confidence straight away....45mins for 2 men to try and oit the rubber around the windscreen before fitting...and then it not being on properly after that amount of time is a joke....1 corner isn't on properly and it also leaks...straight infontof the driver there is a leak running down the inside of the screen
1 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with the installation and the leak. We'll review your feedback to improve our service. Thank you.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your feedback! We are so happy to hear that you received friendly service and that it was completed on time.
Excellent service and friendly staff
6 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you sharing! We are so happy you were pleased with our excellent service and friendly staff.
The reception was very polite & kept me…
The reception was very polite & kept me updated with everything, also the fitter done a good job replacing my glass roof.
6 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to hear that you were pleased with the polite reception and updates, and that the fitter did a good job replacing your glass roof.
great service
professional service and advice given. All questions answered to a high level. Fitted me in really quickly all the staff there and o the phone were brilliant, really helpful...big thanks.
3 octobre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your feedback. We're happy to hear that you received professional service and helpful advice, and that our staff were brilliant and accommodating. Thank you!
Thank you very much guys you are the…
Thank you very much guys you are the best everything 👍👍👍
3 octobre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that you had a great experience. Thank you for sharing your positive feedback; we appreciate it a lot!
Prompt, friendly and professional service.
We were put in touch with NW by our insurer. NW contacted us very quickly, and arranged a date for the replacement of the windscreen within days. We had to visit the depot as the windscreen couldn’t be replaced via the mobile van service. The mechanic was excellent. We only had to wait an hour and a half for the job to be completed, including reattachment of our dash cam. Everyone we came into contact with on the day, was helpful and reassuring.
2 octobre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that the service was prompt and the replacement was arranged quickly. We appreciate your positive feedback regarding the helpfulness of our team and the quality of the work, including the reattachment of your dash cam. Thank you!
Réponse de National Windscreens - Bournemouth
We are so glad you were satisfied with our team and our fast service. Thank you for your feedback.
First screen wasn't fitted properly and…
First screen wasn't fitted properly and hadn't sealed along the top of the vehicle letting in water. Next technician fitted a new one which is spot on.
23 septembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you bringing this to our attention. We regret the initial screen wasn't fitted correctly, causing leaks. We're glad the second technician resolved the issue.
Very efficient windscreen replacement
Very efficient windscreen replacement in Bournemouth. I arrived early but it was no problem to the cheerful team. A lovely walk recommended with great views to pass the time and it was a perfect job completed ahead of time. Very pleased. Smiles and help from reception meant I hardly noticed that the office needed a paint job!
22 septembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your positive experience! We're happy to hear that our team in Bournemouth was efficient and accommodating, even when you arrived early. It's great you enjoyed the walk and are pleased with the windscreen replacement.
Pride in the workmanships
Most excellent customer service from reporting the damage through to replacement at the home address. The fitter was very respectful of the work and took the time to explain the after fitting care needed to ensure all went well. Thank you for such good service throughout
19 septembre 2025
Réponse de National Windscreens - Bournemouth
We appreciate your feedback. We're happy to hear that you received excellent customer service from reporting the damage to the replacement at your home. It's great to know the technician was respectful and explained the aftercare clearly. Thank you!
Réponse de National Windscreens - Bournemouth
We appreciate you sharing your positive experience! We are so happy to hear you were pleased with our great communication, service, and people.
Réponse de National Windscreens - Bournemouth
We appreciate you sharing! We are so happy to hear that you received excellent service from our very friendly fitters.
The man was on time and work good
4 septembre 2025
Réponse de National Windscreens - Bournemouth
We're happy to hear that the service was punctual and effective. Thank you for your positive feedback; we appreciate it greatly.
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