Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Forbes Court, BB11 5UB Burnley, Lancashire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Voir plus
L'entreprise a répondu
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Voir plus
L'entreprise a répondu
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Burnley
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Royaume-Uni
- 01282-270-166
4,8
Excellent
383 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Burnley
We're happy to hear that you found our service quick, efficient, and friendly. Thank you for your positive feedback!
Easy to book appointment
Easy to book appointment, job completed in timescale given. Staff were friendly and polite. Would highly recommend this company.
16 août 2025
Réponse de National Windscreens - Burnley
We appreciate you taking the time to leave us a review. We're happy to hear that it was easy to book an appointment and that our staff were friendly and polite!
Réponse de National Windscreens - Burnley
We appreciate you taking the time to share your experience! We're so happy to hear that our service was fast, friendly, easy to book, and reliable.
They were very helpful and efficient
They were very helpful and efficient. Easy to chat to and did an excellent job
11 août 2025
Réponse de National Windscreens - Burnley
We're happy to hear that our team was helpful and efficient! We appreciate you taking the time to leave us such positive feedback regarding your experience.
Great customer service
Great customer service.
Great workmanship.
Good service all round.
6 août 2025
Réponse de National Windscreens - Burnley
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Réponse de National Windscreens - Burnley
We're happy to hear that our service was efficient and at your home. Thank you for your feedback!
A very professional & efficient crew
A very professional & efficient crew, did a fantastic job with no mess, can't praise them highly enough, thanks
30 juillet 2025
Réponse de National Windscreens - Burnley
We're happy to hear that our crew was professional and efficient. We appreciate your kind words and are glad you were satisfied with the clean results! Thanks for your review.
No fuss fitting
No fuss fitting. Technician very friendly and knowledgeable, price was also good.
29 juillet 2025
Réponse de National Windscreens - Burnley
We're happy to hear that the fitting was easy, the technician was helpful, and the price was good. Thank you for your positive feedback; we appreciate it!
Good communication and excellent work…
Good communication and excellent work carried out. Invaluable staff. John was the technician who worked on my car, and very helpful.
19 juillet 2025
Réponse de National Windscreens - Burnley
We appreciate your positive feedback and are glad to hear about your satisfaction with the communication and the excellent work. We value our helpful staff.
Booked date for repair
Booked date for repair , needed to get it done sooner due to having grandchildren and they managed to fit us in.
8 juillet 2025
Réponse de National Windscreens - Burnley
We're happy to hear that we could accommodate your needs and complete the repair sooner. Thank you for your positive feedback; we appreciate it!
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Although I had to wait longer than I liked for an appointment I was pleased with the service I received. The experience was straightforward. I took the car to the repair centre, left it there and received a phone call to tell me when the car was ready for me to collect.
8 juillet 2025
Réponse de National Windscreens - Burnley
We appreciate your feedback and are happy you were pleased with the service. We acknowledge the wait for your appointment and are glad the experience was straightforward, with easy drop-off and collection.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Cracking windscreen Gromit!
Friendly service. Got it done quickly. Excellent job. Thanks.
7 juillet 2025
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We're so happy to hear that you received friendly service and an excellent job completed quickly. Thanks!
Great friendly service.
4 juillet 2025
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Burnley
We appreciate your kind words! We're happy to hear that you found our service prompt and courteous.
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We're happy to hear that you found our service great and our staff friendly, and that you were satisfied with our work.
Réponse de National Windscreens - Burnley
We're happy to hear that the fitter provided excellent service and kept you well-informed. Thank you for your positive feedback; we appreciate it.
Excellent from start to finish
19 juin 2025
Réponse de National Windscreens - Burnley
We are happy to hear that you had such a wonderful experience with us from beginning to end. Thank you for your positive feedback!
Réponse de National Windscreens - Burnley
We are happy to hear that you found our work efficient and professional. Thank you for your positive feedback; we appreciate it.
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