Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Forbes Court, BB11 5UB Burnley, Lancashire, GB
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Lisez les avis des autres
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Voir plus
L'entreprise a répondu
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Voir plus
L'entreprise a répondu
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Burnley
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Royaume-Uni
- 01282-270-166
4,8
Excellent
383 avis
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Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We're happy to hear that you found our staff informative and honest during your visit.
Réponse de National Windscreens - Burnley
We appreciate you sharing your experience! We're so glad our service was great and easy to organize.
Excellent service
I had my windscreen and wipers replaced, they were friendly, efficient and did an excellent job, thank you 👍😊
22 mai 2025
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We are so glad to hear that you found our team friendly and efficient, and that you're happy with the replacement.
Excellent service very pleasant team…
Excellent service very pleasant team easy going well done 👍
21 mai 2025
Réponse de National Windscreens - Burnley
We appreciate your positive feedback! We're happy you found our team pleasant and our service excellent and easygoing.
Réponse de National Windscreens - Burnley
We appreciate your review and are glad you enjoyed our service!
They communicated very well
They communicated very well. They were due to come to me, but due to the inclement weather, that wasn't possible. They phoned at around 0830 to say we would either need to reschedule or I could go to depot. Thanks to John, I didn't end up wasting my day
24 mai 2025
Réponse de National Windscreens - Burnley
We appreciate you taking the time to leave us a review. We're glad our communication helped you avoid wasting your day due to the weather.
Réponse de National Windscreens - Burnley
We're happy to hear that we did a fantastic and quick job. Thanks!
Dealt with windscreen on the day it was…
Dealt with windscreen on the day it was booked in within the said time and were helpful and courteous. Thanks
15 mai 2025
Réponse de National Windscreens - Burnley
We appreciate your positive feedback. We're happy to hear that your windscreen was dealt with promptly and that you found our team helpful and courteous.
Réponse de National Windscreens - Burnley
We appreciate your positive feedback and are happy you found our service flexible and helpful.
Very happy with the service of the work…
Very happy with the service of the work for my new windscreen. Just a little difficult to find on the industrial estate.
17 mai 2025
Réponse de National Windscreens - Burnley
We're happy you're pleased with your new windscreen. We appreciate your feedback and will review the directions to our location.
Staff / windscreen installer provided…
Staff / windscreen installer provided excellent service
18 avril 2025
Réponse de National Windscreens - Burnley
We appreciate your feedback and are glad to hear you received excellent service.
Well done National Windscreens
Technician contacted me with approximate time of arrival, completed the job efficiently, gave clear and concise after care instructions and was courteous at all times.
Well done National Windscreens.
7 mai 2025
Réponse de National Windscreens - Burnley
We are delighted to hear that you had a positive experience with our technician. We strive to provide our customers with efficient and courteous service, and it's fantastic to know that our technician met your expectations. We appreciate your kind words and will share your feedback with our team.
National Windscreen Experience
Following completion of the on line booking form, National Windscreen confirmed the booking provided tracking on the engineers progress though the day and confirmation when the work was done. All in all a prompt and positive experience to the dilemmaof a broken windscreen 2 days before I was due to trade the car involved in for a new model.
24 avril 2025
Réponse de National Windscreens - Burnley
Thank you for sharing your positive experience. We appreciate you highlighting the ease of our online booking process, the tracking updates provided throughout the day, and the prompt confirmation of the completed work. We understand that having a broken windscreen can be stressful, especially with a trade-in approaching. We're glad that our team was able to provide a seamless and positive experience during this time.
Réponse de National Windscreens - Burnley
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our staff polite and helpful.
Réponse de National Windscreens - Burnley
Thank you for your kind review! We appreciate you taking the time to share your positive feedback. We are glad to hear that you found our service excellent, professional, and friendly.
Réponse de National Windscreens - Burnley
We appreciate your kind words. We're glad you found our service helpful, quick, and of high quality.
Calibration of electronics did not work
All went well but the car was needed at the depot in order to calibrate the various driver assistance electronics within the car. Unfortunately the calibration has not worked and I am now having to wait to get it re- calibrated which is a wait of over 2 weeks
24 avril 2025
Réponse de National Windscreens - Burnley
We understand your frustration with the calibration issue. We strive to ensure a smooth and enjoyable experience for all our customers. We appreciate you bringing this to our attention and will investigate the matter further. We are committed to providing the best possible service and will work to improve our processes.
Réponse de National Windscreens - Burnley
Thank you for your kind words. We appreciate your recognition of our employee's hard work and dedication, especially in challenging conditions.
A typical industrial estate unit..not…
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that length of time..took us off Burnley centre..£5 plenty of good coffee/ shopping to kill time..
However the good bit...the staff/fitters are very professional/polite....which is what you want the job completed within time to a high standard..
Many thanks
16 avril 2025
Réponse de National Windscreens - Burnley
We appreciate your feedback and are glad to hear that you were satisfied with the professionalism and politeness of our staff. We understand that waiting for a windscreen replacement can be time-consuming, and we strive to complete the job to a high standard within the allotted time frame.
We value your suggestion about providing refreshments for customers during longer wait times. We will certainly take your feedback into consideration as we continue to improve our customer experience.
Quick, helpful and sorted
They came to me, the consultant was really helpful and explained everything clearly. Very quick service
15 avril 2025
Réponse de National Windscreens - Burnley
Thank you for your positive review! We are thrilled to hear that you found our consultant helpful and that they explained everything clearly. We strive to provide prompt and informative service, and we appreciate you taking the time to share your feedback.
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