Kept me updated on when they would arrive and sent a tracking link, also rang ahead to say they’d be there within the next hour. Excellent work on the windscreen can barely see where the chip and smal... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 3, Forbes Court, BB11 5UB Burnley, Lancashire, GB
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Lisez les avis des autres
A typical industrial estate unit..not to easy to find... the time slot for a replacement modern (with electrics involved) windscreen is up to four hours.. no real waiting/refreshments for that lengt... Voir plus
L'entreprise a répondu
The young man who did the job is a cracking fella. Did an excellent job and was very friendly. I've seen him twice now, once for a repair and then for a new screen. On both occasions he was friendly a... Voir plus
L'entreprise a répondu
I never give 5* as I firmly believe there’s always room for improvement. The weather turned inclement after lunch the appointment was made for the afternoon. Your fitting eng phones to ask if I would... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Burnley
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 3, Forbes Court, BB11 5UB, Burnley, Lancashire, Royaume-Uni
- 01282-270-166
4,8
Excellent
383 avis
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Excellent service from the company and…
Excellent service from the company and the technician who replaced our windscreen. Would definitely use this company if I needed to again( hopefully not) and I would definitely recommend them.
5 avril 2025
Réponse de National Windscreens - Burnley
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the professionalism of the technician and the quality of the work performed. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
Réponse de National Windscreens - Burnley
We appreciate your kind words and are glad to hear you had a positive experience.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful, straightforward service!
When I arrived there was already someone being sorted, so I waited in the car and not even 10 minutes went by that the young lad showed my dad and I to the waiting room. There was free guest WiFi which helped a lot with the waiting and the windshield was replaced in under an hour. I was also helpfully advised that they go by card payments now as I was concerned I didn't draw any money out for the work being carried out. It was a straight forward, simple service which made the experience all the better.
Thank you so much for helping me with my car!
19 mars 2025
Réponse de National Windscreens - Burnley
We appreciate you taking the time to share your positive experience. It's wonderful to hear that you found our service straightforward and efficient. We're glad that our team was able to assist you promptly and that the wait time was minimal. We strive to provide a comfortable waiting area for our customers, and we're pleased that you found the free Wi-Fi helpful. We're also happy to hear that you were informed about our current payment methods. We value your feedback and are committed to providing excellent service to all our customers.
Most unwelcoming
It’s not a very welcoming establishment - a dismal little place in a dismal location with very little directional signage to the scratty unit - would have much preferred visiting my local windscreen repair company - National windscreens seem very “last century”
12 mars 2025
Réponse de National Windscreens - Burnley
We understand your disappointment with your recent visit. We strive to create a welcoming environment for all our customers, and we're sorry that your experience didn't reflect that. We'll take your feedback into consideration as we continue to improve our locations and signage.
Great service and communication
Great service and communication. Job done quickly and no mess left in car. Would recommend.
14 mars 2025
Réponse de National Windscreens - Burnley
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the service and communication you received, and that the job was completed quickly and without leaving any mess in your car. We appreciate your recommendation and are committed to providing excellent service to all our customers.
Réponse de National Windscreens - Burnley
Thank you for your kind words! We're delighted to hear that you were impressed with our service. We strive to provide excellent customer experiences and appreciate your feedback.
The central booking system is chaotic
The central booking system is chaotic. We didn’t receive an actual time until 4 pm the day before.
When we took the car to the Burnley branch, however,
The mechanic was very efficient and pleasant.
8 mars 2025
Réponse de National Windscreens - Burnley
We understand your frustration with the central booking system. We are committed to improving our communication and providing a more seamless experience for our customers. We appreciate you highlighting the positive experience you had with the mechanic at the Burnley branch.
Réponse de National Windscreens - Burnley
Thank you for your kind words! We are delighted to hear that you were happy with the service provided by our team and that the job was completed on time. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
job well done
Great job well done by a very capable fitter ( Alex )
a very pleasant and engaging young man.
7 mars 2025
Réponse de National Windscreens - Burnley
We're so glad to hear you had a positive experience with our fitter. We appreciate your kind words about Alex's professionalism and pleasant demeanor. We strive to provide excellent service and are happy to hear that our team met your expectations.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
John and Dave were great
John and Dave were great, super service, very professional, excellent job completed on time.
John even recommend somewhere to get coffee and breakfast, thank you.
Was difficult to find workshop but our fault for not using 'what3words' which they sent in the reminder appointment email.
5 mars 2025
Réponse de National Windscreens - Burnley
We appreciate your kind words about John and Dave. It's wonderful to hear that they provided such excellent service and completed the job on time. We're happy that they were able to recommend a great spot for coffee and breakfast. We understand that finding the workshop can be challenging, and we're glad you were able to use the "what3words" address provided in the appointment reminder email.
Overall quality service very happy with…
Overall quality service very happy with the work would definitely recommend this company
28 février 2025
Réponse de National Windscreens - Burnley
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the work and would recommend our company. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Réponse de National Windscreens - Burnley
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy process
Easy process to book in, carried out the replacement at home. Good job all round, friendly installer.
14 février 2025
Réponse de National Windscreens - Burnley
We're so glad to hear you had a positive experience. We appreciate your kind words about our team and the service we provided. We strive to make the process as smooth and convenient as possible for our customers.
Damaged (scratched) the roof of my…
Damaged (scratched) the roof of my vehicle and the seal does not look even across the length of the windscreen which may leak water. Not happy
14 février 2025
Réponse de National Windscreens - Burnley
We understand your frustration with the damage to your vehicle. We strive to provide excellent service and are sorry to hear about your experience. We will investigate this matter further and take appropriate action.
Réponse de National Windscreens - Burnley
We appreciate your kind words and are thrilled to hear you had a positive experience. We strive to provide excellent service and are glad you found our team helpful and efficient.
Excellent service
Excellent service, staff friendly and courteous. The repair to the windscreen chips quickly carried out
5 février 2025
Réponse de National Windscreens - Burnley
Thank you for your kind words and positive review. We are delighted to hear that you were happy with our service and that our staff were friendly and courteous. We appreciate your feedback and are committed to providing excellent service to all our customers.
Professional informative telephone…
Professional informative telephone booking. Quick repair date. Windscreen fitter called me to give me a time, arrived, fitted new windscreen, explained why it had cracked. Job finished quickly and professionally. I would have no hesitation in recommending your company. Thank you.
6 février 2025
Réponse de National Windscreens - Burnley
Thank you for taking the time to share your positive experience. We are delighted to hear that you found our service to be professional and efficient. We strive to provide our customers with a seamless experience, and it's wonderful to know that we were able to meet your expectations. We appreciate your kind words and are glad you would recommend us.
Réponse de National Windscreens - Burnley
Thank you for your kind words. We're glad to hear you were happy with the quality and professionalism of the repair.
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