My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Voir plus
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Établissement
Changer d'établissementUnit M6, Capital Business Park, CF3 2PU Cardiff, GB
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Lisez les avis des autres
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Voir plus
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Voir plus
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Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Cardiff
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Royaume-Uni
- 029-2199-0216
4,6
Excellent
715 avis
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Booked in with the Cardiff branch for a…
Booked in with the Cardiff branch for a windscreen replacement totally painless experience.
We had a minor issue the day after and a van was sent and everything was sorted . Great service
2 juin 2026
Avis spontané
Réponse de National Windscreens - Cardiff
We are delighted to hear you had a painless experience with your windscreen replacement and that we promptly resolved the minor issue. Thank you for your kind words!
Réponse de National Windscreens - Cardiff
We appreciate your kind words. We're glad you were pleased!
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Cardiff
We're delighted you received great service! We appreciate your kind words about our professional fitter.
My experience was made easier through…
My experience was made easier through the team letting me know when the job would start and finish and they were very helpful.
27 mai 2026
Réponse de National Windscreens - Cardiff
We're so glad our team kept you informed and provided helpful assistance, making your experience easier. Thank you for your feedback!
The technician arrived on time
The technician arrived on time, was very polite and friendly and did a great job!
23 mai 2026
Réponse de National Windscreens - Cardiff
We're so glad our technician was on time, polite, friendly, and did a great job! Thank you for your kind words.
Quick and efficient service.
22 mai 2026
Réponse de National Windscreens - Cardiff
We are glad you had a great experience with us. We appreciate your kind words.
I am extremely satisfied with National…
I am extremely satisfied with National Windscreens. They did a perfect job on my car, but what amazed me even more was their incredible Customer service. The Manager himself was kind enough to drive me all the way back home while they worked on my vehicle. A huge Thank You to him and the whole team for going above and beyond. Outstanding professional work!
22 mai 2026
Réponse de National Windscreens - Cardiff
We're happy to hear about your excellent experience and that we did a perfect job on your car. It's wonderful to know our team provided incredible customer service and went above and beyond. Thank you for your kind words!
Professional Service and good communications
Easy to book and great communications about the appointment. Very professional staff and replacement done well within the time slot given. Thank you.
13 mai 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that booking was easy, communication was great, and our staff were professional and efficient.
Réponse de National Windscreens - Cardiff
We appreciate your kind words.
Work done within timescale promised
Work done within timescale promised, car left clean and tidy.
12 mai 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing that the work was done within the promised timescale and the car was left clean and tidy!
EXCELLENT SERVICE
My appointment was spot on time and the chip repair completed and car returned in about 35 minutes.The repair is virtually invisible.Everything from arrival at Reception to finished job was first rate.
14 mai 2026
Réponse de National Windscreens - Cardiff
We're delighted to hear your appointment was on time and the chip repair was completed efficiently. We appreciate your positive feedback on our service!
Réponse de National Windscreens - Cardiff
We are so happy to hear your replacement was faster than expected and our service was great! Thank you!
Lads who fitted glass were great and…
Lads who fitted glass were great and done a good job.
12 mai 2026
Réponse de National Windscreens - Cardiff
We appreciate your feedback. We're glad our team did a good job.
Excellent service
Excellent service, very professional, quickly replaced my screen and gave after sales advice, can’t recommend enough
11 mai 2026
Réponse de National Windscreens - Cardiff
We are so pleased to hear you had such a positive experience with our service and advice. Your recommendation means a lot to us!
Very Professional Service
Friendly, efficient and professional service. Good communication from time of booking until the windscreen was fitted.
1 mai 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're so happy to learn that you found our service friendly, efficient, and professional with good communication.
Very straightforward process from first…
Very straightforward process from first contact to picking car up after windscreen replacement. The time from first contact to replacement completion was 1/3 that of other companies
5 mai 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that the windscreen replacement process was straightforward and efficient for you. Thank you for acknowledging our commitment to a quick turnaround time compared to other companies.
Excellent guys even though at first…
Excellent guys even though at first there was a few weeks wait but a phone call to the Cardiff branch got me an appointment in two days as I offered to take any appointment if cancellation came in brilliant service.
Also the car was immaculate no glass or any mess at all it was a well deserved tip for a pint well done lads.
6 mai 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that the Cardiff branch was able to accommodate you quickly. We appreciate your flexibility and are so glad you were pleased with the cleanliness of the car. Thank you for your positive feedback!
Quick and efficient
Quick and efficient. Easy to drop off and pick up. Would use them again.
6 mai 2026
Réponse de National Windscreens - Cardiff
We're happy to learn that you found our service quick and efficient and that the drop-off and pick-up were easy. We appreciate your feedback!
Réponse de National Windscreens - Cardiff
We appreciate you letting us know about the updated start date. Thank you for your feedback and for taking the time to share.
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