My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit M6, Capital Business Park, CF3 2PU Cardiff, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Voir plus
L'entreprise a répondu
Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Voir plus
L'entreprise a répondu
Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Cardiff
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Royaume-Uni
- 029-2199-0216
4,6
Excellent
715 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Staff Very helpful and professional a…
Staff Very helpful and professional a job well done
29 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing that our staff was helpful and professional and that we did a job well done! We are so happy you were pleased with us.
Replacement windscreen
There service was exceptional. Allowed me to drop the vehicle off several days in advance. They had a cancellation and the windscreen fitted early. No hassle just great service.
22 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate you taking the time to share your positive experience. We're happy to hear that you were able to drop off your vehicle early and that the service was completed promptly with no hassle.
Réponse de National Windscreens - Cardiff
We appreciate your feedback and are happy it was helpful. We regret the delay due to the Easter weekend impacted the timing.
Great service from National Windscreens…
Great service from National Windscreens Cardiff. Easy booking, friendly staff, and the job was done quickly and professionally. Would definitely recommend.
6 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our Cardiff service great, the booking easy, the staff friendly, and the job quick and professional. Thank you for recommending us!
Great customer service
Great customer service through the whole process from start to finish
24 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing that you received great customer service throughout the entire process! We are so happy you were pleased with our work.
Good in the end
Morning appointment arranged, changed by the depot to afternoon - arrived as planned (after discussion regarding must be done in the same day due to traveling home 25 miles away) - left car to be called 90 mins later to say the wrong part had been ordered and wouldn’t arrive now until the next day (could I leave it …no) took it back the next afternoon to be told it hadn’t arrived yet and could I leave it if it didn’t turn up (no again) - called around 4 (no contact from the depot so had to contact as was concerned it would be closed later with no way of getting home - no answer 3 times but transferred to main office) turned up to ensure I was onsite and the job was just being finished - In fairness really good job complete so positive in the end
16 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience. We're sorry the wrong part was initially ordered and for the communication issues. We're glad the job was completed well in the end. We'll review what happened to prevent similar situations.
My replacement was done quicker than I…
My replacement was done quicker than I thought with a very professional fitter. He answered any questions I asked in a professional way that I understood. A great service. Thank you.
10 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that your replacement was completed quickly and that the fitter was professional and informative. Thank you for your review.
Réponse de National Windscreens - Cardiff
We appreciate you sharing that our service was friendly and efficient! We are so happy you were pleased with us.
Excellent
Quick , courteous and professional with great communication throughout the whole process from appointment to end .
9 avril 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're so happy to learn that you found our service quick, courteous, and professional, with great communication throughout the process.
Wrong windscreen ordered but this was…
Wrong windscreen ordered but this was not realised until the old windscreen had been removed. The correct windscreen then had to be brought from Bristol to Cardiff. However, despite me being in the waiting room, nobody bothered to let me know. It wasn't until I went to ask why it was taking so long that they let me know! I was there for 4 hours!!
1 avril 2026
Réponse de National Windscreens - Cardiff
We regret to hear about the incorrect windscreen and the communication delay. We're sorry for the extended wait time and any inconvenience this caused. We appreciate your feedback and will review our processes to prevent similar situations.
Réponse de National Windscreens - Cardiff
We appreciate you sharing that our service was excellent! We are so happy you were pleased with us.
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience and are so glad to hear that we could be of assistance to you; thank you for your feedback.
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Still not heard back after complaining…
Still not heard back after complaining about the damage caused to the seals around the glass. Very poor standard of repair & Service so far.
2 avril 2026
Réponse de National Windscreens - Cardiff
We regret that you're still experiencing issues and that our service hasn't met expectations. If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
They fitted my windscreen without any…
They fitted my windscreen without any issues. I only wish that they could have given me an accurate time that they would do the work. All I was told was to be there for midday but I had to wait almost 4 hours for the screen to be done.
27 mars 2026
Réponse de National Windscreens - Cardiff
We're glad your windscreen was fitted without problems. We regret that we didn't provide a precise time for the work and that you experienced a long wait. We'll review our scheduling to improve our time estimates.
Quick and good quality
Quick and good quality, was quoted a 4hr waiting time when booking, but the job was completed within 2 hrs
26 mars 2026
Réponse de National Windscreens - Cardiff
We're happy to hear that you received quick, good quality service! We appreciate your feedback regarding the estimated time and are glad the job was completed sooner.
Professional and quick service.
19 mars 2026
Réponse de National Windscreens - Cardiff
We appreciate you sharing that our service was professional and quick! We are so happy you were pleased with us.
Windscreen replacement
Great no fuss service
Kept me up to date with information
Regarding time
Job completed at my home
Prompt professional and friendly
Absolutely faultless
21 mars 2026
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback. We're happy to hear that you found our service great and no fuss. We're also glad you were kept informed and that the job was completed promptly, professionally, and in a friendly manner.
They broke my collision avoidance…
They broke my collision avoidance system and have not rectified it.
I keep getting passed from one department to another and no one is taking responsibility for it.
16 mars 2026
Réponse de National Windscreens - Cardiff
We regret to learn about the collision avoidance system issue and the runaround you've experienced. We'll look into this immediately to find a resolution. Thanks for letting us know.
Did not realign windscreen wipers…
Did not realign windscreen wipers correctly so now I have an annoying rubbing noise I have to sort after getting my new windscreen fitted here
The windscreen was fitted fine
11 février 2026
Réponse de National Windscreens - Cardiff
We appreciate your feedback and are sorry the wiper realignment wasn't quite right, causing a noise. We'll review our procedures to prevent this in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.