My visit to national windscreens got off to a bad start as I got lost, but I phoned NWS and the guys there were so patient with me and guided me into their workplace, once there I was shown to the wai... Voir plus
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Établissement
Changer d'établissementUnit M6, Capital Business Park, CF3 2PU Cardiff, GB
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Lisez les avis des autres
The hastle free process of dealing with the screen problem. Also the technition was very helpful after there was a problem while refitting the mirror assembly. Very profesional and informative. Als... Voir plus
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Sadly, my windscreen broke, and I wasn't sure what to do there was me in a real flap I called national windscreen stright away the lady on the phone made me feel calm I knew I was in safe hands e... Voir plus
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Have to say having been a long time user of Autoglass, my experience with you left a lot to be desired! Simply because Autogkass comes to your home …that I understand is a biggy to complete with, b... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - Cardiff
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit M6, Capital Business Park, CF3 2PU, Cardiff, Royaume-Uni
- 029-2199-0216
4,6
Excellent
716 avis
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Quickly replaced drivers side window
Quickly replaced drivers side window, very efficient.
18 décembre 2025
Réponse de National Windscreens - Cardiff
We're glad you were satisfied with our efficient service replacing your driver's side window. Thank you for your positive feedback!
Got to appointment early and they…
Got to appointment early and they started straight away and I was on my way with my windscreen replaced in just 2 hours. The waiting room was comfortable with drinks available.
Excellent service.
24 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy your appointment started promptly and your windscreen was replaced quickly. It's great to hear you found the waiting room comfortable. Thank you!
Really great company went over and…
Really great company went over and above for me
Amazing technician really knows his job well pleasure
5⭐️ service
19 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate your positive feedback! We're happy to hear that you had such a great experience and that our technician was so knowledgeable. Thank you for the 5 stars!
Friendly and fast service
The lads there were great. Friendly and got the job done quickly
13 décembre 2025
Réponse de National Windscreens - Cardiff
We're glad you enjoyed your experience with our team! Thank you for your positive feedback; we appreciate your recognition of their efficiency.
Réponse de National Windscreens - Cardiff
We appreciate you sharing! We are so happy to hear you received friendly service and a quick, clean repair. Thank you for your feedback!
Great professional and practical service
Great service. They called me to say I could go in earlier and found they only needed to do a repair rather than replacement, saving me time and money. Friendly staff too.
7 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate you sharing your experience! We're happy to hear that we could accommodate you with an earlier appointment and save you time and money with a repair. We're also glad you found our staff friendly.
Very helpful staff
17 novembre 2025
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great service
Was struggling with the time
Slot and they managed to get me in earlier was very helpful
11 décembre 2025
Réponse de National Windscreens - Cardiff
We're happy to hear that we could accommodate your scheduling needs and provide you with a more convenient time. Thank you for your helpful feedback!
Great service
6 décembre 2025
Réponse de National Windscreens - Cardiff
Thank you for your positive feedback!
Réponse de National Windscreens - Cardiff
We're happy to hear that your task was completed quickly. Thank you for your positive feedback; we appreciate it.
Satisfied customer
Couldn't have been more helpful all round and not afraid to provide any information required
5 décembre 2025
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Wasn't impressed with my service.
Wasn't impressed with my service.
Took 6 days to my car fitted with glass and when I had my car back there was glass in my car where the engineer didn't clean my car properly after fitting.
2 décembre 2025
Réponse de National Windscreens - Cardiff
We appreciate your feedback and are sorry your service took longer than expected. We'll address the cleanliness issue with our team to ensure a better experience in the future.
Do a good job eventually
The office side of the job was appalling but the technician was fantastic and did an amazing job. Bookings were made then changed within minutes and finally postpones the night before they were due to turn up and rearranged for yet another date.
29 novembre 2025
Réponse de National Windscreens - Cardiff
We appreciate your feedback and are sorry to hear about the issues with the scheduling. We're happy the technician met your expectations. We'll review our booking process to improve our customer experience.
Great service , Top quality work
22 novembre 2025
Réponse de National Windscreens - Cardiff
We appreciate you taking the time to share your wonderful experience; we are so happy you were satisfied with our top-quality work and service.
Réponse de National Windscreens - Cardiff
We appreciate your feedback and regret that your experience did not meet your expectations. We'll look into it.
Didn't turn up when appointment said
Didn't turn up when appointment said, app for time of arrival didn't work
Told glass didn't turn up
Told they couldn't do car outside the house after appointment made
Had to take car in to workshop where then told they still didn't have the glass
When glass turned up it was broken and had another wait till it turned up
25 novembre 2025
Réponse de National Windscreens - Cardiff
We appreciate you bringing this to our attention. We're very sorry the appointment didn't go as planned, the app didn't function, and the glass was broken, causing further delays and workshop visits. We'll review these issues.
Réponse de National Windscreens - Cardiff
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Cardiff
We are happy to hear that we provided prompt service and that you were pleased with the work completed. Thank you for your feedback.
Could do better
Incorrect screen was initially ordered. This resulted in a 2nd trip to Cardiff which was inconvenient and time consuming.
20 novembre 2025
Réponse de National Windscreens - Cardiff
We regret the initial screen error caused an inconvenient return trip to Cardiff. We appreciate your feedback and will review our processes.
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