Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Voir plus
L'entreprise a répondu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Voir plus
L'entreprise a répondu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Croydon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Royaume-Uni
- 020-3151-4453
4,4
Excellent
553 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Croydon
We appreciate your positive feedback! We're so glad to hear you received great service and support from the Croydon team.
Good service
Thank you for supporting me.I’m a taxi driver.This windscreen damage made it difficult for me to work so my insurance company recommended AutoClass and National Windscreens. I spoke to both companies and then finally I decided to go through National Windscreens.Then I had a problem with the date they had given me so I called the National Windscreen helpline who told me to speak to the local branch in Croydon. I explained my situation to them and they understood my situation and gave me an earlier date and did a good job.
3 février 2026
Réponse de National Windscreens - Croydon
We appreciate you sharing your experience. We're happy to hear that the local team understood your situation and provided a satisfactory resolution by accommodating your schedule change and completing the job well. Thank you for your support!
I would like to congratulate National…
I would like to congratulate National Windscreens on their customer service. Back in November 24 they fitted a new windscreen into my BMW. Last week I discovered that when my car was checked by BMW that they had incorrectly fitted the windscreen. I called National Windscreen expecting them to tell me to go away. To the contrary they immediately booked my vehicle in to have a replacement windscreen fitted FOC. To my mind exceptional service, Well done Andy at their Croydon depot.
6 février 2026
Avis spontané
Réponse de National Windscreens - Croydon
We appreciate your positive feedback regarding our service. We are happy to hear that we could resolve the incorrect fitting of your windscreen and provide a replacement without any cost to you. We value your business and are pleased you had an exceptional experience.
Réponse de National Windscreens - Croydon
We're so happy to hear our team was helpful, booking was easy, and the service was smooth. We appreciate your positive feedback!
You can tell a good company
You can tell a good company and workforce by their actions when things don’t goto plan.
My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and Dylan from head office really showed the class of this organisation. Many thanks I know where I come again.
30 janvier 2026
Réponse de National Windscreens - Croydon
We appreciate your positive feedback. It's great to hear that our team's dedication shone through, even when unexpected delays occurred. We value your acknowledgment and look forward to assisting you again in the future.
Good job, excellent service
Had to replace my windscreen after a crack. It required calibration of the radars as well on top of the screen. They did an excellent job.
6 janvier 2026
Réponse de National Windscreens - Croydon
We're happy to hear that the windscreen replacement and radar calibration met your expectations. We appreciate your positive feedback and are glad we could assist you!
Having to take it back again
Sent away after 8 hours for a 3/4 hour job, all warnings up on dashboard have to take it back and waste another day in Croydon
31 janvier 2026
Réponse de National Windscreens - Croydon
We regret your service visit required so much time and a return trip. We'll review what happened to improve our service and prevent similar issues.
Easy booking and fast turnaround
22 janvier 2026
Réponse de National Windscreens - Croydon
We're glad booking was easy and turnaround fast. Thank you for your positive feedback; we appreciate it.
I cannot recommend National Windscreens…
I cannot recommend National Windscreens highly enough. They were informative, friendly and very accommodating. I would definitely use again.
20 janvier 2026
Réponse de National Windscreens - Croydon
We appreciate your recommendation! We're happy to hear that you found our team informative, friendly, and accommodating. We're glad you would choose our services again.
Was ok and quicker
Was ok and quicker, 2.5 hours, than the 4 hours quoted. Lost a star because the windscreen on the inside was not clean. There was 30 mins, in which time screen could of been cleaned, between call to say car was ready and my arriving to pick car up.
20 janvier 2026
Réponse de National Windscreens - Croydon
We appreciate you taking the time to share your feedback. We're glad the service was completed faster than expected. We're sorry the interior windshield wasn't clean and will address this to ensure better preparation moving forward.
I was kept updated all along the way
I was kept updated all along the way, as I have a new car to the UK market, the sunroof wasnt off the shelf and the Croydon Branch manager kept chasing for me!
14 janvier 2026
Réponse de National Windscreens - Croydon
We're happy to hear that you were kept informed! We appreciate your recognition of the branch manager's efforts to acquire the sunroof for your new car. Thank you for your positive feedback!
Very bad service.
Very bad service.
Gasket was not fixed correctly in some places. In the corners wrap corner trim not fixed back. They left dirty in the car after work.
19 janvier 2026
Avis spontané
Réponse de National Windscreens - Croydon
We regret that the service did not meet expectations. We appreciate your feedback. Please email us at control@nationalwindscreens.co.uk to look into this
Réponse de National Windscreens - Croydon
We are so happy to hear that we were on time for you! Thank you for your positive feedback; we appreciate it.
Réponse de National Windscreens - Croydon
We appreciate you taking the time to share your feedback. We're happy to learn that you received excellent customer service.
Left the car an absolute mess
Left the car an absolute mess. Glass all on the inside of the car. Two soaked front seats. Tried to contact to arrange for them to come and finish the job several times over several days with no luck. No one answers the phone.
7 janvier 2026
Réponse de National Windscreens - Croydon
We regret to hear about the condition of your car and the difficulty reaching us. We take full responsibility and will investigate to prevent this from happening again. Thank you.
Réponse de National Windscreens - Croydon
We're happy to hear that everything was perfect! Thank you for your positive feedback; we appreciate it.
It was a bitter cold day and the…
It was a bitter cold day and the engineer was very polite explained everything and I didn’t even have to leave my house just handed over the keys .
Very pleased with the workmanship
3 janvier 2026
Réponse de National Windscreens - Croydon
We're happy to hear that the engineer was polite and explained everything clearly. We're glad you were pleased with the workmanship and the convenience of our service on such a cold day. Thanks for your feedback!
Great service!
30 décembre 2025
Réponse de National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Quick and professional service
Quick and professional service. Great job fixing a chip on my windscreen.
24 décembre 2025
Réponse de National Windscreens - Croydon
We appreciate your feedback! We're so glad we could provide quick, professional service and do a great job fixing the chip on your windscreen.
Réponse de National Windscreens - Croydon
We appreciate your feedback. We are so glad you were pleased with our great service from beginning to end.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.