Simple booking process, work was completed quicker than stated, no broken glass left in the car. Staff were friendly. No issues!
L'entreprise a répondu
Établissement
Changer d'établissementUnit 4, Stirling Way, CR0 4XN Croydon, Greater London, GB
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Lisez les avis des autres
You can tell a good company and workforce by their actions when things don’t goto plan. My window had some delays in arriving and my fitting was a little delayed too, however Andy the manager and... Voir plus
L'entreprise a répondu
Please spread the word. If you need help with windscreens, this is the place. I approached them on a hot Saturday morning with a problem in one electric door glass and immediately I was invited to com... Voir plus
L'entreprise a répondu
Had a stone chip just off centre in my windscreen. Called my insurance company who put me onto National Windscreens. Very helpful and quick service. Came and check screen and advised would need a repl... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Croydon
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 4, Stirling Way, CR0 4XN, Croydon, Greater London, Royaume-Uni
- 020-3151-4453
4,4
Excellent
553 avis
Demande des avis aux clients
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Réponse de National Windscreens - Croydon
We're happy to hear that booking was easy and the fitter professional. Thank you for your positive feedback about our service!
Réponse de National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Croydon
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Croydon
We are happy we could resolve the issue to your satisfaction. Thank you for letting us know about your experience.
Great service
Only just had a chance to a review as have been away phoned insurance company as had a crack in windscreen was given national windscreen they phoned me and I got a appointment straight away Lewis was very polite and professional what a lovely young man
10 décembre 2025
Avis spontané
Réponse de National Windscreens - Croydon
We're happy to hear that the service provided was prompt and efficient, especially regarding the quick appointment. It's great to know the employee was polite and professional. Thank you for sharing your positive experience!
Réponse de National Windscreens - Croydon
We appreciate your review and are happy you received professional service and good customer care.
Very friendly and helpful
4 décembre 2025
Réponse de National Windscreens - Croydon
We're so happy to hear that you found our team helpful and friendly! Thanks for your feedback.
Efficient and friendly service
Ben came out to replace our window in the rain and dark. He was friendly and just got on with the job. We had an issue afterwards that he promptly returned to rectify. Very polite and professional service from Ben
2 décembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that the window replacement was completed efficiently, even in challenging conditions. We appreciate your recognition of the prompt and professional service in resolving the issue afterward. Thank you for your positive feedback!
Consistent with updates on arrival very…
Consistent with updates on arrival very happy with the service.
Thanks alot guys.
4 décembre 2025
Réponse de National Windscreens - Croydon
We appreciate you sharing! We're so glad to hear that you were happy with our consistent updates and service. Thanks a lot for your feedback.
Good communication throughout
Good communication throughout, arrived on time and fixed the chip as agreed. Will definitely be using again (but hopefully not needed!). Thank you heaps
6 décembre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that the communication and service met your expectations! We appreciate your kind words and are glad we could resolve the issue efficiently. Thank you for your recommendation!
Réponse de National Windscreens - Croydon
We appreciate you sharing! We are so happy to hear that you found our service really good and quick. Thank you!
Excellent service from the team at…
Excellent service from the team at National Windscreens Croydon. The customer service was outstanding from the moment I dropped off my vehicle to the moment I returned to collect it. The team members were friendly, helpful, and clearly dedicated to their work. Thank you all, and keep up the great work. Regards Mr Ali
9 décembre 2025
Avis spontané
Réponse de National Windscreens - Croydon
We appreciate you sharing your experience with the Croydon team. We're happy to hear that the customer service was outstanding and that the team members were friendly and helpful. Thank you for your kind words.
Réponse de National Windscreens - Croydon
We're happy to hear that your experience was quick and smooth. Thank you for your positive feedback; we appreciate it!
Friendly and fast service!
5 novembre 2025
Réponse de National Windscreens - Croydon
We appreciate you sharing! We are so happy you were pleased with our friendly and fast service. Thank you!
Réponse de National Windscreens - Croydon
We are very happy to hear that the work was completed to your satisfaction. Thank you for your positive feedback; we appreciate it.
All staff I encountered were helpful…
All staff I encountered were helpful and polite and the job was done well.
21 octobre 2025
Réponse de National Windscreens - Croydon
We appreciate your positive feedback! We're happy to hear that you found our staff helpful and polite and that the job was completed successfully.
New windscreen
Did a great job should have vacuumed dash to clean up small particles of glass
19 octobre 2025
Réponse de National Windscreens - Croydon
We're glad you were happy with the job. We appreciate your feedback and will strive to improve our attention to detail regarding small particles. Thank you.
Bradley was very professional & very…
The gentleman was professional & very pleasant with excellent customer service
Bradley was his name.
21 octobre 2025
Réponse de National Windscreens - Croydon
We're happy to hear that you had such a positive experience! We appreciate you mentioning the excellent customer service you received. Thank you for your feedback.
I would like to express my sincere…
I would like to express my sincere gratitude and appreciation to your esteemed company for the excellent service I recently received. My experience with your team was exceptional in every aspect — the service was fast, efficient, and highly professional, and the reception was warm and welcoming from the very first moment.
I would also like to extend my special thanks to the manager of the Croydon branch, who demonstrated great professionalism and genuine care in meeting my needs as a customer. The interaction was smooth, pleasant, and truly reflected your company’s high standards.
Many thanks to the entire team for their outstanding efforts. I wish you continued success and prosperity.
20 octobre 2025
Réponse de National Windscreens - Croydon
We appreciate your kind words and are happy to hear that you had such a positive experience. It's wonderful to know that our team's professionalism and care made a difference. We value your feedback and wish you all the best.
A great team of professionals🌟
A great team of professionals at the Croydon branch, extremely helpful with great customer service care.
They all went above and beyond to resolve a glass issue and ensure that I was a happy and satisfied customer and, indeed, I am 💯.
Thank you, Andy and you team!
20 août 2025
Réponse de National Windscreens - Croydon
We appreciate you taking the time to share your experience. We're happy to hear that the team at the Croydon branch was helpful and provided great customer service. We're glad they resolved the glass issue to your satisfaction. Thank you!
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