Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
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Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Faultless experience
Faultless service from start to finish. Great communications and one happy customer at the end. Great team at Doncaster branch.
18 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you had a faultless experience with great communication. We appreciate your positive feedback and are glad you're a happy customer of our Doncaster branch.
Easily organised
Easily organised, great communication, efficient repair. Could not fault them from start to finish.
16 décembre 2025
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're happy to hear that our organization, communication, and repair were efficient and met your expectations from beginning to end.
Réponse de National Windscreens - Doncaster
We're happy to hear that our on-time service, communication, and efficient process met your expectations. Thank you for your positive feedback!
Excellent friendly and professional…
Excellent friendly and professional staff. The manager was hands on and full of information when any queries arose by waiting customers.
The only downside is that if having to wait a long time, the location is not ideal for doing anything but wait, but this is clearly because the unit is on an industrial, which makes it cost affective. Fortunatley I only had to wait a couple of hours for my windscreen to be replaced.
17 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you found our staff friendly and professional, and that the manager was helpful. We appreciate your feedback regarding the location and potential wait times. We'll consider this as we move forward. Thank you for your review!
Windscreen Replacement
Quick, efficient service with the finished product exactly what you'd expect.
8 décembre 2025
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're so glad to hear that you received quick, efficient service and the finished product met your expectations.
Will go again if ever needed
Very fast and professional but Sod’s Law on way home a speeding car lifted stones up onto my windscreen and put the smallest chip onto my new windscreen not even 30 mins after driving home
11 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you found our service fast and professional. We're so sorry to hear about the chip in your new windscreen shortly after your visit. Thank you for your review.
I had issues with the windscreen that…
I had issues with the windscreen that was fitted. But it was swiftly corrected with a dealer part. Excellent customer service
10 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that the windscreen issue was corrected quickly with an original part! We appreciate your feedback and are glad you received excellent customer service.
The guys I met was very professional…
The guys I met was very professional and welcoming also explained how long the process will take brilliant
8 décembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you found our team professional and helpful. We appreciate you taking the time to share your positive experience with us.
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Doncaster
We're happy to hear that our team was helpful and efficient, and that you were kept updated. Thank you for your positive feedback!
Réponse de National Windscreens - Doncaster
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fast!
The booking was so easy, my windscreen needed replacing it was really bad I dropped my car off practically around the corner from me within a few hours it was all replaced and sorted. Excellent service, friendly staff, reliable would definitely recommend and keep them in mind for any future problems.
27 novembre 2025
Réponse de National Windscreens - Doncaster
We're happy the booking process was easy and your windscreen replacement was completed quickly. It's great to hear you found our staff friendly and the service reliable. Thank you for the recommendation!
Good service
Good service. Just wished they were a little nearer home. Had to travel to the nearest location. Also no appointments at the weekends so had to make arrangements for my husband to take the car in and get a lift into work.
26 novembre 2025
Réponse de National Windscreens - Doncaster
We appreciate your feedback. We regret that our location wasn't closer and that weekend appointments weren't available, causing inconvenience. We'll consider this as we improve.
Easy process from start of the claim to…
Easy process from start of the claim to the great service at the depot
25 novembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that the claim process was easy and that you had great service at the depot. Thank you for your positive feedback!
Great Service and Very Efficient
Great service and efficient at getting the windscreen replaced
7 novembre 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing your positive experience! We're so glad to hear you received great and efficient service for your windscreen replacement.
A good welcome and new what we there…
A good welcome and new what we there for took less time than expected great job
11 novembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that your visit was efficient and that you felt welcomed. Thank you for your positive feedback; we appreciate it a lot!
Réponse de National Windscreens - Doncaster
We're glad you found our service fast and reliable. Thank you for your positive feedback; we appreciate it very much.
Great job and no scratches or damage to…
Great job and no scratches or damage to my motorhome ,a job well done.
29 octobre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that our work met your expectations! Thank you for your positive feedback; we appreciate you taking the time to share.
That have an office you can work from if your waiting
I could work from there while I waited, I was given an office with 2 desks in it. Staff are very helpful and polite
23 octobre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you were able to work comfortably in the office provided. It's great to know our staff were helpful and polite. Thank you for your feedback!
Réponse de National Windscreens - Doncaster
We're happy to hear that your experience was fast and efficient. We appreciate your positive feedback and thank you for your time.
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