Would have been 5 stars if the windscreen had been fitted at the first attempt. Unfortunately they ordered the wrong screen , however I believe the mark of a good company is how they deal with problem... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSandall Carr Road, Kirk Sandall, DN3 1QL Doncaster, South Yorkshire, GB
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Lisez les avis des autres
The guys were brilliant. There was a little situation with timings but they were brilliant and didn’t make a fuss (they came in the morning instead of afternoon like planned but this was sorted quickl... Voir plus
L'entreprise a répondu
Great service, came out quick to fix my windscreen chip. The risk of the repair not working due to the location of the chip was explained and that a new windscreen could be fitted quickly (possibly ne... Voir plus
L'entreprise a répondu
Staff were very courteous, helpful, efficient and kind. Estimate of timing for job was clear but they exceeded expectations by completing job in a much shorter time, I think mainly, because my husba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Doncaster
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Sandall Carr Road, Kirk Sandall, DN3 1QL, Doncaster, South Yorkshire, Royaume-Uni
- 01302-460-154
4,5
Excellent
574 avis
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Great service
Weather was bad so ended up getting me straight into the depo to be able to fix my screen! Brilliant service and communication
3 octobre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that we could quickly assist you despite the weather! Our team appreciates your kind words regarding our service and communication. Thank you for your feedback.
10/10
From booking a windscreen repair, my call was dealt with easily, date booked and time confirmed 24 hours prior.
Fitter very polite and lovely new windscreen with tidy result
30 septembre 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing your feedback. We're happy to hear that booking the repair was easy and the appointment was confirmed promptly. We're glad you received a polite service and a tidy result!
Good service even took my car and…
Good service even took my car and parked it inside over weekend so it was secure
22 septembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you were pleased with our service. We appreciate you mentioning that we stored your car securely over the weekend for you.
Réponse de National Windscreens - Doncaster
We appreciate you sharing! We're so happy to hear that you found the booking and check-in process easy. Thanks for your feedback!
Réponse de National Windscreens - Doncaster
We appreciate you sharing! We are so happy you were pleased with our fast service, lack of mess, on-time arrival, and easy process.
My wife dropped the car off at our…
My wife dropped the car off at our local branch not knowing anything of the procedure the gentleman in the branch informed her of the time needed to complete the windscreen. We had a time line to work with which very beneficial.
The gents kept the branch open until we picked the car up which was after the closing time.
A massive thank you to them
The work completed was excellent
5 septembre 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that the information provided was helpful and that we could accommodate your timeline. We appreciate you acknowledging the team's dedication in staying open late for you. Thank you for your positive feedback on the work completed.
Quick service and a professional job.
5 septembre 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing! We are so happy you were pleased with our quick service and professional job.
Réponse de National Windscreens - Doncaster
We are happy to hear that you found our service fast and efficient, and that our communication was good. Thanks for your feedback.
The job went well
The job went well, but I was disappointed that having been offered a home repair I then had to take it one of you depots
2 septembre 2025
Réponse de National Windscreens - Doncaster
We appreciate your feedback. We're sorry that you had to take the repair to one of our locations after being offered a home repair. We will review this to improve our service.
Réponse de National Windscreens - Doncaster
We're happy to hear that you had a fast and good experience. Thank you for your positive feedback; we appreciate it.
Very quick and professional service
Very quick and professional service. Booked on line with ease. The person who came out to deal with my windscreen made an excellent job. In fact it was perfect.
29 août 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing your feedback. We're happy to hear that you found the online booking easy and the service quick and professional. We're glad the technician completed a perfect job!
Great service turned up before the date…
Great service turned up before the date and well satisfied with the job
29 août 2025
Réponse de National Windscreens - Doncaster
We appreciate you sharing your feedback! We are so happy to hear that you received great service ahead of schedule and are satisfied with the work.
Quick service in repairing a chip
Quick service in repairing a chip in windscreen while I waited. Although not quite invisible it does not cause a distraction and stops any further damage.
28 août 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that our service was quick and effective in preventing further damage to your windscreen. We appreciate your feedback regarding the repair's visibility and thank you for your review!
Update-refund now received
I arranged and paid for replacement screen and new wipers. Screen provided and fitted. Wipers were missing a part, so I rejected them and requested a refund for these. The fitter stated the refund would happen in 2 to 4 days. He noted this, and this was annotated on the job sheet I received electronically. On Monday 25th (one week after the fitting) I telephoned and spoke to a National Windscreen employee to remind them of the refund due, they stated they would email the relevant person to ensure the refund. To date I have not received my money back, or been contacted to inform me why not. So National Windscreens get your house in order and refund me.
Update 03/09/25 refund gratefully received. It's unfortunate that a shaming review was required.
18 août 2025
Réponse de National Windscreens - Doncaster
We appreciate you bringing this to our attention. We are sorry to hear that you have not received your refund for the wipers. We'll look into why the refund hasn't been processed and ensure the right team is aware of this, so they can take appropriate action. We value your business.
Quick quality work completed by polite…great job.
Quick quality work completed by polite and pleasant engineer.
22 août 2025
Réponse de National Windscreens - Doncaster
We appreciate your positive feedback! We're delighted to know that you were pleased with the quick, quality work completed by our polite engineer.
The standard of fitting is unaccaptable. I require an immediate reply or I shall be forced to consult with a solicitor
The standard of fitting is unacceptable.
19 août 2025
Réponse de National Windscreens - Doncaster
We regret the fitting did not meet expectations. We'll review our processes.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Pros at work Fast work .
Fast work done by professionals and a great price to remove and refit my windscreen.
22 août 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you had a great experience with our fast and professional windscreen service at a great price. Thank you for your positive feedback!
Good comms from the garage and speedy…
Good comms from the garage and speedy replacement. Payment options could be improved.
16 août 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that you were pleased with our communication and quick service. We appreciate your feedback regarding payment options.
Professional and on time
19 août 2025
Réponse de National Windscreens - Doncaster
We're happy to hear that our service was professional and punctual. We appreciate your positive feedback very much.
Réponse de National Windscreens - Doncaster
We're happy to hear that you found our service easy to organise and the windscreen fitted quickly. Thank you for your positive feedback!
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