Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Voir plus
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Établissement
Changer d'établissementUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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Lisez les avis des autres
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Voir plus
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Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Voir plus
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Dundee
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Royaume-Uni
- 01382-604-187
4,7
Excellent
437 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Guy was waiting for me to arrive…
Guy was waiting for me to arrive explained what would happen. The car was ready when he said. no problems
15 juillet 2025
Réponse de National Windscreens - Dundee
We're happy to hear that the explanation provided was helpful and that your car was ready as promised. Thank you for your positive feedback and your time!
Quick and hassle free.
9 juillet 2025
Réponse de National Windscreens - Dundee
We are happy to hear that your experience was quick and hassle-free. Thank you for your positive feedback; we appreciate it.
Prompt and good work completed well.
4 juillet 2025
Réponse de National Windscreens - Dundee
We appreciate your positive feedback and are happy to hear that you were pleased with our prompt service and quality work.
Réponse de National Windscreens - Dundee
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very friendly and helpful staff
Very friendly and helpful staff. Car fixed really well.
1 juillet 2025
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're delighted to hear you found our staff friendly and helpful, and that your car was fixed well.
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're so happy to hear that you received great service from our extremely friendly staff.
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're happy to hear that you found our service excellent and our staff pleasant and helpful, and that you were satisfied.
Réponse de National Windscreens - Dundee
We're glad you enjoyed your experience and found our services easy to use. We appreciate your positive feedback regarding our fitment center.
Taking the time to get the job done right
What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in other trades that are too busy watching the clock.
Craig, the windscreen technition, ensured that the new rubber/glass fitted as well as possible into a forty year old vehicle. Undoubtedly a credit to your company.
23 juin 2025
Réponse de National Windscreens - Dundee
We appreciate you taking the time to share your experience. We're happy to hear that you were impressed with the care and attention to detail provided. It's great to know that our technician's dedication to quality service stood out, especially with a classic vehicle.
Réponse de National Windscreens - Dundee
We are happy to hear that you found our service quick, polite, friendly, and efficient. Thank you for your positive feedback; we appreciate it.
I found getting the windscreen replaced…
I found getting the windscreen replaced easy,helpful and informative. The guy was helpful friendly and it didn't take too long and a great job was done,thank you.
18 juin 2025
Réponse de National Windscreens - Dundee
We're happy to hear that the windscreen replacement was easy and informative for you. We appreciate your positive feedback regarding our team's helpfulness and the efficient, great job completed. Thank you!
Réponse de National Windscreens - Dundee
We're happy to hear that you had a positive experience! We appreciate your feedback regarding our installers and the flawless windscreen replacement they provided.
Staff extremely friendly and efficient…
Staff extremely friendly and efficient with my replacement of the windscreen. I waited while it was being done and was offered a coffee. Thank you guys for your attention.
10 juin 2025
Réponse de National Windscreens - Dundee
We appreciate you sharing your positive experience! We're glad to hear that you found our staff friendly and efficient during your windscreen replacement and that you enjoyed the coffee. Thank you for your kind words.
Replacement good, trying to pay...abysmal!
The fitters at the Dundee branch were helpful and polite. The paying process of the excess however, was abysmal! I could not pay when picking the car up and was given a phone number. That took me round in circles, I was left on hold and then after speaking to a person put back to the start again! I travelled back to the branch the next day as I wished to pay in person, they weren't able to take my payment, ludicrous! As as result I had to endure the payline number again. Eventually, I had someone useful on the end of the line who put the payment through for me.
10 juin 2025
Réponse de National Windscreens - Dundee
We appreciate your feedback and are glad the Dundee branch fitters were helpful. We're sorry the payment process was difficult. We'll review this to improve the payment experience. Thank you for your patience.
Réponse de National Windscreens - Dundee
We're happy to hear that you had a positive experience with our prompt and friendly service. Thank you for your feedback.
Réponse de National Windscreens - Dundee
We're glad you enjoyed your experience with our team! We appreciate you taking the time to leave us this positive feedback.
Friendly efficient staff
Friendly efficient staff. Prompt service. Good job well done in good time.
29 mai 2025
Réponse de National Windscreens - Dundee
We appreciate your positive feedback! We're happy to hear our staff was friendly and efficient, and you received prompt service with a job well done in good time.
Réponse de National Windscreens - Dundee
We appreciate your review and are glad you enjoyed our service!
Everything went perfectly.
22 mai 2025
Réponse de National Windscreens - Dundee
Thank you for sharing your feedback.
Polite helpful technician
Polite helpful technician, professional installation carried out in estimated time.
21 mai 2025
Réponse de National Windscreens - Dundee
We're happy to hear that you found our technician helpful and the installation professional and timely. Thank you for your positive feedback!
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