Sean, thank you for an excellent professional and prompt service fitting our windscreen . This Service comes highly recommended ! Thanks for a great job done ! Keep up with your excellent service... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS Dundee, Scotland, GB
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Lisez les avis des autres
My windscreen was cracked due to a stone from a lorry, so my insurance company made an appointment with National Windscreens in Dundee. Friendly, efficient service, and the ‘up to 4 hours process’ due... Voir plus
L'entreprise a répondu
Windscreen fitted squint, top seal not installed, paint chipped. Lexus advised that it will leak so car off the road now. Branch closed for three days so cannot be rectified. Update, so 10 weeks... Voir plus
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What impressed me most about the service i received was the care, attention and time spent to ensure the job was done right. There was a pride in the process and end result which is sadly lacking in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Dundee
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 1 & 2 Larch Court Wester Gourdie Industrial Estate, DD2 4SS, Dundee, Scotland, Royaume-Uni
- 01382-604-187
4,7
Excellent
437 avis
Demande des avis aux clients
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Very friendly technician who replaced windscreen very quickly.
Excellent experience.
Windscreen replacement carried out really quickly and professionally by an extremely friendly technician.
Highly recommended.
21 mai 2025
Réponse de National Windscreens - Dundee
We're glad you enjoyed your experience. We appreciate your recommendation and are delighted to hear that you were impressed with the technician's friendly service and the quick, professional windscreen replacement.
Very good service
12 mai 2025
Réponse de National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Réponse de National Windscreens - Dundee
Thank you for your positive review! We are pleased to hear that you found our service rapid and our staff helpful and polite. We strive to provide a positive experience for all our customers, and your feedback confirms we're on the right track.
Job well-done and customer service...😍
Even though my appointment was at 9 am and was told 4 hrs to complete, as soon as I arrived and met him at 8:20 am my vehicle was taken in and cleared with in 1:30 hrs.
And
5 mai 2025
Réponse de National Windscreens - Dundee
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide efficient service and are glad you were pleased with the quick turnaround time. Thank you for choosing us!
Very pleased with service
The service we had at the Dundee centre was really good, taken at the right time and new windscreen put in in no time at all. The guy we dealt with was polite and helpful. The only thing that was disappointing was we had to go all the way to Dundee which is 55 miles from us, we thought someone would come out to fix it.
5 mai 2025
Réponse de National Windscreens - Dundee
We appreciate your feedback and are glad to hear that you had a positive experience with our service at the Dundee center. We understand your disappointment about having to travel to Dundee for the repair. We strive to provide convenient service options for our customers, and we will take your feedback into consideration as we continue to evaluate our service offerings.
Really efficient company
Really efficient, kept me up to date with progress and the job didn't take nearly as long as we'd expected.
9 mai 2025
Réponse de National Windscreens - Dundee
We're delighted to hear that you were pleased with the efficiency and communication throughout the process. We strive to ensure our customers have a positive experience and are happy to hear that the job was completed quicker than anticipated.
Réponse de National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Friendly competent service
8 mai 2025
Réponse de National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good job, but poor communication
The job was done very well, and quickly. The technician was great, and efficient, throughput. My problem was communication with the office in Dundee. I phoned on several occasions,and nobody answered. I called head office and they said they would leave a message. Still nobody called me back.
6 mai 2025
Réponse de National Windscreens - Dundee
We appreciate you taking the time to share your feedback. We're glad to hear that the technician provided excellent service. We understand your frustration with the communication issues you experienced with our Dundee office. We value your feedback and will use it to improve our communication processes.
Very good.Reliable.
7 mai 2025
Réponse de National Windscreens - Dundee
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dose what it says on the tin
Good experience. Dropped car off, got call to say ready to collect. Collected it. Job was done as expected.
25 avril 2025
Réponse de National Windscreens - Dundee
We appreciate you taking the time to share your positive experience. We're glad to hear that your car was ready when you expected it and that the job was completed to your satisfaction.
Car was repaired in no time and staff…
Car was repaired in no time and staff were friendly and efficient. Thanks to Ewan especially.
24 avril 2025
Réponse de National Windscreens - Dundee
Thank you for your kind words and positive feedback. We're thrilled to hear that you were happy with the repair and found our staff to be friendly and efficient. We strive to provide a positive experience for our customers, and we're glad that we were able to achieve that for you.
Réponse de National Windscreens - Dundee
We appreciate you taking the time to share your experience. We understand that encountering a less-than-helpful representative can be frustrating. We strive to provide excellent customer service and will use your feedback to improve our training and ensure all our representatives are equipped to offer the best possible support.
Réponse de National Windscreens - Dundee
Thank you for your kind words. We're delighted to hear that you were satisfied with the service.
Réponse de National Windscreens - Dundee
Thank you for your positive feedback! We're glad to hear you found our staff helpful and that we delivered on our promises. We appreciate your kind words and strive to provide excellent service.
Professional and very friendly
Professional and very friendly. All staff were a pleasure to deal with
19 avril 2025
Réponse de National Windscreens - Dundee
Thank you for your kind words! We are thrilled to hear that you found our staff professional and friendly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Great Service , Great team, Dundee National Windscreens
My point of contact "Andy" was first class.
Comms were great before and after the repair and the whole process was seamless with no issues from the minute i claimed with my insurance.
The Dundee team are a credit to National Windscreens and should be rewarded for the first class, hassle free service they are giving out i presume daily if other customers have the same experience as I did..
Cheers guys.
18 avril 2025
Réponse de National Windscreens - Dundee
We truly appreciate your kind words and the positive experience you had with our Dundee team. It's wonderful to hear that Andy provided such excellent communication and that the entire repair process was seamless. We strive to provide our customers with a hassle-free experience, and it's rewarding to know we achieved that for you. Your feedback is invaluable to us, and we'll share your praise with the Dundee team.
Woeful at best
Absolutely terrible, communication is woeful. I've given up and gone with another company. 3 weeks from quote to abortion. Countless hours stuck on the phone waiting to speak with someone and told i'll receive a callback which never came. Save yourself some time and shop elsewhere.
23 avril 2025
Avis spontané
Réponse de National Windscreens - Dundee
We understand your frustration with the communication issues you experienced. We strive to provide excellent customer service and are disappointed to hear that your experience fell short of your expectations. We appreciate your feedback and will use it to improve our processes.
Réponse de National Windscreens - Dundee
Thank you for your kind words! We're thrilled to hear you had a positive experience.
A smooth process from start to finish
A smooth process from start to finish. Easy online guides and no messing. Simple booking system with quicker option for home visit. Tech finished simpler job in 20 mins.
15 avril 2025
Réponse de National Windscreens - Dundee
We appreciate your kind words and are glad to hear you had a positive experience. We strive to make our services as convenient and efficient as possible, so we're pleased you found our online guides and booking system helpful. We're also happy to hear you were satisfied with the technician's quick and efficient service.
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