The technician was clear in explaining what was going to happen and timescales. Recommended a good cafe a s sent several texts to let me know how the job was progressing and when it would be ready.... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE Exeter, South Devon, GB
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Lisez les avis des autres
The staff were friendly, very informative and extremely helpful. Couldn’t have offered a better service. They get a five star rating from me. Brand new windscreen replacement and in a couple of hours... Voir plus
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Explained the process in full when I dropped my vehicle off and very courteous when I collected it at the end of the day.
L'entreprise a répondu
My 14yr old 1-series BMW had a crack running the full width of the windscreen. The technician arrived at my house at 10am, I'd requested a morning appointment. He proceeded to fully explain the pro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Exeter
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
2 Jardine Park Bradman Way, Grace Road West, Marsh Barton, EX2 8PE, Exeter, South Devon, Royaume-Uni
- 01392-590-046
4,6
Excellent
502 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de National Windscreens - Exeter
We are so glad that you found our team to be friendly, fast, and efficient. Thank you for your positive feedback; we appreciate it.
Very helpful great service
16 juillet 2025
Réponse de National Windscreens - Exeter
We appreciate you sharing your experience! We're so happy our service was helpful, and we're glad it was great.
Réponse de National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fabulous Customer Service
Was booked for expensive excess screen replacement but Liam did a fantastic repair to the bubbled chip on the driver’s side - no sign of the original damage & a fraction of the cost & time!
11 juillet 2025
Réponse de National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good communication and customer…
Good communication and customer service, very efficient and helpful company
4 juillet 2025
Réponse de National Windscreens - Exeter
We appreciate your positive feedback! We are glad you found our company efficient and helpful and were pleased with our communication and customer service.
The gentleman was very polite and…
The gentleman was very polite and friendly and carried out the repair with no problem at all
30 juin 2025
Réponse de National Windscreens - Exeter
We're happy to hear that the repair was completed successfully and that the technician was polite and friendly. Thank you for sharing your positive experience with us!
Fantastic service
Fantastic service. Great communication and was offered an earlier slot due to a cancellation. Staff were extremely friendly both in the office and on the floor.
Workmanship was fantastic and my car was handed back without even knowing work had been done.
5 juillet 2025
Réponse de National Windscreens - Exeter
We appreciate your fantastic feedback! We're glad you enjoyed the great communication and earlier slot. It's wonderful to hear that you found our staff friendly and the workmanship fantastic. We aim to provide seamless service.
Quick and on time
3 juillet 2025
Réponse de National Windscreens - Exeter
We're glad you found our service prompt and efficient. Thank you for your positive feedback; it means a lot to us.
Réponse de National Windscreens - Exeter
We appreciate your positive feedback! We're happy to hear that our representative was friendly and professional during your interaction with us.
Great!!
It was easy to get a convenient appointment time, the staff are friendly and helpful. It was such an easy process to book online.
1 juillet 2025
Réponse de National Windscreens - Exeter
We appreciate your positive feedback. We're happy to hear that it was easy to schedule an appointment and that our staff were friendly and helpful. We're also glad the online booking process was easy for you.
Delay as replacement screen broke in…
Delay as replacement screen broke in transit. Repaired well ,no issues once screen recived on site.
19 juin 2025
Réponse de National Windscreens - Exeter
We regret the initial delay due to transit damage. We're glad the replacement screen was successfully installed and resolved the issue. Thank you for your feedback.
Easy to arrange a repair
Easy to arrange a repair. The fitter was a really nice man and was able to take payment for the excess I needed to pay. The only thing that let the whole process down was the call centre and trying to get any information out of them. So that's why 4 stars.
27 juin 2025
Réponse de National Windscreens - Exeter
We're happy to hear that arranging the repair was easy and the fitter was helpful. We appreciate your feedback regarding the call center experience, and we'll use it to improve our services. Thank you.
Fast ,friendly and a great job done so…
Fast ,friendly and a great job done so happy with the new window and tidy
17 juin 2025
Réponse de National Windscreens - Exeter
We're happy to hear that you had a fast and friendly experience! It's great to know you're so pleased with the new window and our team's tidiness.
Helpful staff
Helpful staff. However had to attend twice as replacement screen had not arrived.
20 juin 2025
Réponse de National Windscreens - Exeter
We appreciate your feedback and are happy our staff was helpful. We regret the inconvenience of requiring a second visit due to the delayed screen.
Excellent comms and great service
19 juin 2025
Réponse de National Windscreens - Exeter
We appreciate your kind words and are so glad to hear you received excellent communications and great service from our team!
The appointment was delayed from 9:30…
The appointment was delayed from 9:30 to 11:30 without informing me. My car was left filthy after the job. It was not cleaned at all
12 juin 2025
Réponse de National Windscreens - Exeter
We regret the delay and that we didn't inform you promptly. We're also sorry your car wasn't cleaned after the service. We'll review our processes to improve.
Réponse de National Windscreens - Exeter
We're happy to hear that everything was on time and fast! We appreciate your positive feedback and thank you for sharing.
Réponse de National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Réponse de National Windscreens - Exeter
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
5 star service..slightly spoiled by hitch
Overall excellent service spoilt by the fact that I had to visit twice as the first time they had the wrong glass part. This disappointed me as the vehicle reg clearly shows which year and model and version..
Of note was the communication..just brilliant..in confirming and then reminding me of appointments
26 mai 2025
Réponse de National Windscreens - Exeter
We appreciate your feedback. We're glad our communication met your expectations. We regret that you had to visit twice due to an incorrect part. We'll review our processes to prevent this issue in the future. Thank you for bringing this to our attention.
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