Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Voir plus
L'entreprise a répondu
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Voir plus
L'entreprise a répondu
I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Hull
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Royaume-Uni
- 01482-910-048
4,7
Excellent
547 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Arrived on time and completed the…
Arrived on time and completed the repair. No problems.
24 avril 2025
Réponse de National Windscreens - Hull
We appreciate your positive feedback and are glad to hear that the repair was completed on time and without any issues. We strive to provide our customers with a seamless and positive experience.
Great service, would recommend
Great service, helpful, polite team, windscreen done on time, no hanging about.
25 avril 2025
Réponse de National Windscreens - Hull
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and that you are pleased with the new windscreen. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
1st attempt at replacing my windscreen…
1st attempt at replacing my windscreen the new windscreen was scratched.
Then got messed about for the 2nd attempt.
Not a good experience.
17 avril 2025
Réponse de National Windscreens - Hull
We understand your frustration with the recent windscreen replacement. We strive to provide a positive experience for all our customers and are disappointed to hear that this was not the case for you. We appreciate you bringing this to our attention and will use your feedback to improve our services.
Réponse de National Windscreens - Hull
Thank you for your kind review! We're happy to hear you found our service fast and the repair decent. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Réponse de National Windscreens - Hull
Thank you for your positive feedback! We're delighted to hear that you found our booking process easy, our communication clear, and the quality of our service to your liking. We appreciate you taking the time to share your experience.
Réponse de National Windscreens - Hull
Thank you for your kind words. We're glad to hear you had a positive experience with our team. We appreciate your feedback and will continue to strive for excellence in all our services.
Réponse de National Windscreens - Hull
Thank you for your kind review! We're glad to hear you appreciated the service and explanation provided by our colleagues. We strive to provide helpful and informative experiences for all our customers.
Turned up on time was professional…
Turned up on time was professional ,courteous fiited the screen ,unfortunately the passenger side wiper arm sprang back onto the screen and cracked it, a new screen was fitted at the depot in quick time staff were very apologetic.
2 avril 2025
Réponse de National Windscreens - Hull
We appreciate your feedback and are glad to hear that you found the technician professional and courteous. We understand that the incident with the wiper arm was unfortunate, and we apologize for the inconvenience it caused. We're pleased that the issue was resolved promptly at the depot with a new screen, and that the staff were apologetic.
Came the Wednesday morning
Came the Wednesday morning, he was no sooner there than gone, with the job done well. Happy days.
The wait to get an appointment through the insurance was worse, but the service and conversing with the glaziers made up for it
2 avril 2025
Réponse de National Windscreens - Hull
We appreciate your kind words and are glad to hear that you were happy with the service you received. We understand that the wait for an appointment can be frustrating, but we are pleased that our glaziers were able to make up for it with their excellent service and communication.
Réponse de National Windscreens - Hull
Thank you for your kind words! We're delighted to hear that you had a positive experience. We strive to provide prompt and efficient service, and we're glad we were able to meet your needs.
Fabulous service, very happy customer
Fabulous service. Had been expecting a couple of hours waiting around for the car but it was done and dusted in no time and to an excellent standard. Chap who completed the job was friendly and professional and absolutely knew what he was doing. No issues at all with the windscreen replacement since it was done. I would definitely recommend them and use them again.
13 mars 2025
Réponse de National Windscreens - Hull
Thank you for taking the time to share your positive experience. We are thrilled to hear that you were impressed with the speed and quality of our service. We strive to provide a seamless and efficient experience for our customers, and we are glad that you found our technician friendly and professional. We appreciate your kind words and will continue to work hard to maintain this level of service.
The job was done quite quickly and correctly
The engineer was well knowledgeable, he carried out the task efficiently and professionally.
14 mars 2025
Réponse de National Windscreens - Hull
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent service and are happy to know that our engineer met your expectations.
Windscreen replacement - Hull Mar 25
Received helpful guidelines in good time before the date and a subsequent reminder.
Dropped the car off, and was given polite and respectful service and a time to return and pick up the car.
I was sent a message to say the car was ready for collection, and when I came back for it I was given the information I needed to ensure that the repair would not be undermined.
I could not have asked for a better service. Thank you
18 mars 2025
Réponse de National Windscreens - Hull
Thank you for taking the time to share your positive experience. We are thrilled to hear that you received helpful guidelines, polite and respectful service, and clear communication throughout the process. We strive to provide our customers with the best possible service, and your feedback is greatly appreciated.
Réponse de National Windscreens - Hull
We're so glad to hear you had a positive experience! Thank you for your kind words and recommendation. We appreciate your business and hope to see you again soon.
Réponse de National Windscreens - Hull
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent service and are glad our team met your expectations.
Very poor install quality.
During my fitting the fitters scratched my dash board, there is black sealant on one of my interior trim panels, there was smashed glass inside my car and they snapped all but 2 clips on my roof trim so it now doesn’t stay in place.
My over all experience was very poor. The fitters where friendly when speaking to them but they didn’t give me any info on how long I need to wait before I jet wash it or anything else.
14 mars 2025
Réponse de National Windscreens - Hull
We understand your frustration with the damage to your car during the fitting process. It's never our intention to cause any inconvenience or damage to our customers' vehicles. We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure this doesn't happen again. We're sorry for the negative experience you had and hope you'll give us another chance in the future.
Polite, friendly and helpful
Polite, friendly and helpful.
There was an error in our insurance booking two firms to carry out the work meaning an appointment was missed but National Windscreens were very helpful in the situation.
7 mars 2025
Réponse de National Windscreens - Hull
Thank you for your kind words! We appreciate your feedback and are glad you found our team polite, friendly, and helpful. We understand that errors can occur, and we are pleased to hear we were able to assist you in resolving the situation. We strive to provide excellent customer service and are happy to know we met your expectations.
Windscreen crack (6mm) repair
Good communication beforehand - technician pleasant and repaired crack quickly.
12 mars 2025
Réponse de National Windscreens - Hull
We appreciate your positive feedback. We're glad to hear that you were pleased with the communication, the technician's pleasant demeanor, and the prompt repair of the crack.
Got a cancellation so windscreen…
Got a cancellation so windscreen replaced a day early. Very friendly & helpful staff, Leigh went through all the aftercare requirements. A job well done.
7 mars 2025
Réponse de National Windscreens - Hull
We're so glad to hear you had a positive experience with us. We appreciate your kind words about our staff, especially Leigh's helpfulness. We strive to provide excellent customer service and are happy to hear that we met your expectations.
Réponse de National Windscreens - Hull
We appreciate your kind words and are glad to hear you were satisfied with our service.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.