Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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Lisez les avis des autres
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Voir plus
L'entreprise a répondu
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Voir plus
L'entreprise a répondu
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Voir plus
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À propos de l'entreprise
À propos de National Windscreens - King's Lynn
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Royaume-Uni
- 01553-790-024
4,7
Excellent
635 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Staff were friendly and repair didn't…
Staff were friendly and repair didn't take too long.
29 avril 2025
Réponse de National Windscreens - King's Lynn
Thank you for your kind words! We're happy to hear you found our staff friendly and that the repair was completed in a timely manner. We strive to provide excellent customer service and are glad we were able to meet your needs.
Réponse de National Windscreens - King's Lynn
Thank you for your kind review! We're so glad to hear you found our staff lovely, friendly, and helpful. We strive to provide excellent customer service and appreciate your feedback.
Great service
New windscreen today for my Mini Cooper.
Thanks to Sam and Martin for a great job and such a friendly reception team in the office.
Job finished in super quick time. Thank you!
Be aware there is no waiting area but Hardwick Retail is only a short walk away.
8 mai 2025
Avis spontané
Réponse de National Windscreens - King's Lynn
We're thrilled to hear you had a positive experience with us! It's fantastic to know that Sam and Martin provided excellent service, and that our office team made you feel welcome. We appreciate your kind words about the quick turnaround time. We understand that the lack of a waiting area might be an inconvenience, but we're glad you found a convenient alternative nearby.
Good service
2 mai 2025
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
It was easy to book at a time that…
It was easy to book at a time that suited me. The gentleman thay fitted my screen was very well mannered and polite, he also pointed out that he had noticed some oil sitting on my engine and might be worth getting it looked at. I did get it looked at and there was an issue. I have had no issues woth the screen and no whistling sounds as I had previously from a screen that was ill fitted by another company.
2 mai 2025
Réponse de National Windscreens - King's Lynn
We're so pleased to hear about your positive experience! It's wonderful to know that you found our booking process convenient and that you were impressed with the professionalism and attentiveness of our technician. We're also glad that the screen installation was successful and that you're enjoying the improved performance. We appreciate you taking the time to share your feedback.
Very easy to organise
Very easy to organise, professional team and kept informed on windscreen repair process. Great job hassle free service many thanks
30 avril 2025
Réponse de National Windscreens - King's Lynn
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received and found the process to be easy and hassle-free. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Great customer service and Andrew who…
Great customer service and Andrew who fitted the window screen was polite and friendly 👍
30 avril 2025
Réponse de National Windscreens - King's Lynn
Thank you for your kind words and positive review. We're delighted to hear you had a great experience with our customer service and that you found the window screen fitter to be polite and friendly. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
Réponse de National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Fantastic service from the team at Kings Lynn.
I asked them to text me 30 mins before finishing so I could make my way back and they did just that which was very appreciated. Friendly guys, highly recommend!
21 avril 2025
Avis spontané
Réponse de National Windscreens - King's Lynn
We're thrilled to hear about your positive experience at our Kings Lynn location. We truly appreciate your kind words about the team's friendly service and their attentiveness to your request. It's wonderful to know they went above and beyond to ensure your convenience. We're committed to providing excellent customer service and are glad you had a great experience.
Brilliant replacement
Heated screen was fitted correctly, no issues at all.
Could do with some seating etc as we had to wait 4 hours for the work to be carried out.
Staff were pleasant and helpful.
17 avril 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback on the work done and the staff's helpfulness. We understand that waiting for repairs can be inconvenient, and we'll take your feedback into consideration as we strive to improve our customer experience.
Réponse de National Windscreens - King's Lynn
Thank you for your kind words! We're thrilled to hear you were pleased with our service and the quality of our work. We strive to deliver excellent results in a timely manner and appreciate you taking the time to share your positive experience.
Windscreen replacement
Unfortunately had my car booked for a windscreen change at my address but was contacted on day of appointment to say the technician had an accident and couldn’t make it. Which wasn’t ideal as the car had a mot booked but was giving an appointment at kings lynn for 2 days later. Absolutely fab service and communication from all the team at kings lynn. Very friendly and felt completely confident leaving my car with them. Did a brilliant job.
10 avril 2025
Réponse de National Windscreens - King's Lynn
We understand that having your appointment rescheduled can be frustrating, especially when it impacts other plans. We appreciate your understanding in this situation. It's great to hear that the team at Kings Lynn provided excellent service and communication, making you feel confident leaving your car in their care. We're glad they were able to do a brilliant job on your windscreen.
Prompt repair and perfectly done
9 avril 2025
Réponse de National Windscreens - King's Lynn
We're delighted to hear that you were happy with the promptness and quality of the repair. We strive to provide excellent service and appreciate your positive feedback.
Great service friendly and a excellent…
Great service friendly and a excellent job highly recommended. Great job and no problems.
8 avril 2025
Réponse de National Windscreens - King's Lynn
Thank you for your kind words and positive feedback! We're thrilled to hear you were pleased with the service and the quality of work. Your recommendation means a lot to us. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track.
Appointment got cancelled at the last…
Appointment got cancelled at the last minute after I had waited in all day and rescheduled to the next day. The repairs are no different to before the damage was repaired, one of the stone chips has nowhere near enough resin in as the chip is still well below the surface of the screen, the technician was only at my house for 10 minutes to repair 2 stone chips!
12 avril 2025
Réponse de National Windscreens - King's Lynn
We understand your frustration with the recent service experience. We strive to provide reliable and high-quality repairs, and we are disappointed to hear that you were not satisfied with the outcome. We appreciate you bringing this to our attention and will use your feedback to improve our processes and ensure a better experience for future customers.
Very friendly and helpful fitter ,
Very friendly and helpful fitter ,
Who completed the windscreen quickly and efficiently .
5 avril 2025
Réponse de National Windscreens - King's Lynn
We appreciate your kind words about the fitter. We're pleased to hear you had a positive experience and that the windscreen was installed quickly and efficiently.
Friendly staff very helpful and welcoming
Quick and efficient when we finally got the appointment to have the windscreen replaced. 10 days without the car was very inconvenient. Great people at the workshop.
8 avril 2025
Réponse de National Windscreens - King's Lynn
We appreciate your kind words about the team at the workshop. We understand that waiting 10 days for your appointment was inconvenient, and we strive to provide timely service to all our customers. We're glad you were happy with the efficiency of the windscreen replacement once you were able to get your appointment.
Sam was very helpful and it a great…
Sam was very helpful and it a great job. Totally satisfied with his work
2 avril 2025
Réponse de National Windscreens - King's Lynn
We're thrilled to hear you had a positive experience! We appreciate your kind words about Sam. We strive to provide excellent service, and we're glad you were satisfied with his work.
Very happy with the new windscreen
Very happy with the new windscreen. Well fitted by courteous staff. Nice cup of tea while the job was finished.
4 avril 2025
Réponse de National Windscreens - King's Lynn
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the quality of the windscreen and the courteous service you received. We strive to provide a comfortable and positive experience for our customers, and we are glad that we were able to achieve that for you.
Needed a call back
Screen fitted in successfully, but had no glue on his van to stick rubber seal, so said to me to just get some superglue and stick it. I tried but this hasn’t worked and there’s a gap. Just worried when it rains that water will come in. I’m going to phone tomorrow to see if you can come back and fix this please.
26 mars 2025
Réponse de National Windscreens - King's Lynn
We understand your concern about the gap in the rubber seal and the potential for water damage. We appreciate you bringing this to our attention. We're sorry to hear that the installation wasn't completed to your satisfaction. We'll be sure to pass your feedback along to our team.
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