Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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Lisez les avis des autres
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... Voir plus
L'entreprise a répondu
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... Voir plus
L'entreprise a répondu
National Windscreens Kings Lynn went out of their way to make my experience as stress free as possible. They called me following an online booking which resulted in the appointment being changed so th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - King's Lynn
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, Royaume-Uni
- 01553-790-024
4,7
Excellent
635 avis
Demande des avis aux clients
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Friendly efficient technician who did a…
Friendly efficient technician who did a very good repair on both occasions he had to come in June 2025. Also booking was very easy and I was kept up to date on when the technician would arrive.
20 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate you sharing your positive experience! We're happy to hear the technician was friendly and efficient and completed a great repair. We're also glad booking was easy and you were kept informed of the arrival time.
Very helpful from first phone call to…
Very helpful from first phone call to windscreen fitter who can to the chip on the windscreen.
25 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're glad to hear that you found our team helpful, from your initial call to the expert who repaired your windscreen chip.
Great service
Great service. Lady on reception was really helpful and friendly and sam did a great job replacing my windscreen. Thank you!
17 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received great service and that our staff were helpful and friendly during your windscreen replacement.
The technician Ronnie was great
The technician Ronnie was great! He explained everything very well and done a great job of the stone chip
17 juin 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that the technician provided excellent service! We appreciate you taking the time to share your positive experience with the stone chip repair.
Réponse de National Windscreens - King's Lynn
We appreciate you sharing your experience with our quick, efficient, and helpful service! Thank you for your feedback.
Windscreen chip repair …
Very good service keep informed what was happening every step of the way
13 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear that you were pleased with our service and how we kept you informed throughout the process.
Réponse de National Windscreens - King's Lynn
We're happy to hear that our team was efficient and completed the job smoothly. Thank you for your positive feedback; we appreciate it.
Rain stops play
Heavy rain meant a chip repair was postponed for a few day so Ronnie from National Windscreens had to come back again. The job only took about fifteen minutes in the end. Excellent polite service and really pleased with the result.
10 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. We're glad the repair was completed efficiently and that you were pleased with the service. We're happy to hear that you were satisfied with the outcome.
A very reliable windscreen repair company
On reporting the damage to my car windscreen I was given a suitable appointment. As soon as I arrived the lovely receptionist found me a comfortable chair and Sam the Technician started work on the vehicle. I was very impressed by him and the new windscreen was fitted and the camera calibrated within the quoted time.
The area was spotless and I was given a typed letter with guidelines as to how to care for the windscreen in the immediate future.
Well done!!
11 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It's great to hear that you were provided with a suitable appointment and that you found the service to be efficient. We're glad the fitting and calibration were completed within the quoted time and that you were happy with the overall service.
Ronnie came very polite and smartly…
Ronnie came very polite and smartly turned out, very professional, explained what he was going to do, got on mended the screen No hassle, so thank you for the great service.
6 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We are glad to hear that you were happy with the professional service and clear communication. Thank you for sharing your experience with us.
Excellent service
Excellent service, process explained to me. Fitters were kind and considerate
11 juin 2025
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy to hear you received excellent service, the process was explained, and our fitters were kind and considerate.
Réponse de National Windscreens - King's Lynn
We're happy to hear that you found our service punctual, courteous, and effective. Thank you for sharing your positive experience with us!
Very good all round
Very good all round. Punctual, efficient and Ronnie was great. Thank you.
28 mai 2025
Réponse de National Windscreens - King's Lynn
We're happy to hear that you had a positive experience with our services! We appreciate your kind words regarding the promptness, efficiency, and the service provided. Thank you!
Réponse de National Windscreens - King's Lynn
We appreciate your positive feedback! We're happy you found our service efficient, helpful, and friendly.
Timely and efficient service
Timely and efficient service performed by friendly and helpful staff
19 mai 2025
Réponse de National Windscreens - King's Lynn
We appreciate your feedback! We're happy to hear you received timely and efficient service from our friendly and helpful staff.
Efficient and helpful
Visited prior to appointment to check screen needed replacing. Man came out and checked and advised that it did. Advised me of likely wait time. Appointment booked, reminder received, advised of likely duration of appointment but it was done in approximately half the time.
Helpful lady in the office and Sam did the work.
13 mai 2025
Réponse de National Windscreens - King's Lynn
We appreciate you taking the time to share your experience. It sounds like you were pleased with the service you received, particularly the helpfulness of the office staff and the efficiency of the technician. We're glad to hear that the appointment was completed in a timely manner.
Réponse de National Windscreens - King's Lynn
Thank you for your kind review and for taking the time to share your experience. We appreciate your feedback and are always looking for ways to improve our services. We're glad you found your experience trouble-free. Your suggestion for a customer waiting area is a valuable one, and we will certainly consider it for future improvements.
Young man was very polite and…
Young man was very polite and informative answered all my questions. Did the job great no issues
10 mai 2025
Réponse de National Windscreens - King's Lynn
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that our team member was able to assist you.
Martin and sam
Very professional at what they do.Was very quick at replacing the screen,thumbs up to sam and martin.
9 mai 2025
Réponse de National Windscreens - King's Lynn
We appreciate your kind words and are glad to hear you were happy with the service you received. We're proud of our team and their commitment to providing a positive experience for our customers.
Réponse de National Windscreens - King's Lynn
We appreciate your kind words and are thrilled to hear that you found our service quick, reliable, and on time. We strive to provide excellent service to all our customers, and your positive feedback motivates us to continue doing so.
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