National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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Lisez les avis des autres
Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... Voir plus
L'entreprise a répondu
Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recom... Voir plus
L'entreprise a répondu
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and conveni... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de National Windscreens - Redruth
Écrit par l'entreprise
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Coordonnées de contact
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, Royaume-Uni
- 01209-780-069
4,7
Excellent
351 avis
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Pleasant and prompt service
18 juin 2025
Réponse de National Windscreens - Redruth
We appreciate you sharing your experience, and we are so glad you found our service pleasant and prompt!
It was fantastic the weather turned bad…
It was fantastic the weather turned bad and they need to do the screen at there yard so they came to pick the van up as i was at work and was dropped bk when it was done no better service than that
And the work was outstanding
16 juin 2025
Réponse de National Windscreens - Redruth
We're happy to hear that our service met your needs despite the weather. It's great to know that you were pleased with the quality of our work and the convenience of our service. Thank you for your positive feedback!
Done on time no problems and…
Done on time no problems and communicated well regarding availability and completion time
9 juin 2025
Réponse de National Windscreens - Redruth
We're happy to hear that everything was completed on schedule and without any issues. We appreciate your feedback regarding our communication about availability and completion.
Excellent service again from the…
Excellent service again from the Redruth team. Nothing was too much trouble and glass was repaired in less than a week.
5 juin 2025
Réponse de National Windscreens - Redruth
We're happy to hear that the team provided excellent service. It's great to know that they were helpful and completed the repair quickly. Thank you for your positive feedback!
Réponse de National Windscreens - Redruth
We appreciate your positive feedback! We're happy to hear you received excellent customer service and quick delivery when ordering.
Flexible booking and super friendly…
Flexible booking and super friendly reception. Perfect craft work.
8 juin 2025
Réponse de National Windscreens - Redruth
We appreciate your positive review! We're happy to hear that you found our booking flexible and our reception friendly, with perfect craft work.
If I could give more stars I would
If I could give more stars I would! Fantastic service start to finish! Screen was chipped on way down to St Ives on holiday, and with one call the chip was repaired the very same day! Fantastic!
2 juin 2025
Réponse de National Windscreens - Redruth
We're so glad we could provide fantastic service and quickly repair the chip on your screen the same day, allowing you to enjoy your holiday in St Ives! Thank you for your positive feedback!
Great company they kept me up to date…
Great company they kept me up to date when they would come and replace my windscreen as the day it was meant to happen it was raining so they moved it to the next day. The guy who replaced it was great from the start to end.
28 mai 2025
Réponse de National Windscreens - Redruth
We're glad you enjoyed your experience. We appreciate that you recognize our team's dedication to keeping you informed and providing excellent service. Thank you for your positive feedback!
Réponse de National Windscreens - Redruth
We appreciate your positive feedback! We're happy to hear you received a quick response and punctual, friendly service.
Very friendly and helpful person that…
Very friendly and helpful person that came to fix my windscreen.
16 mai 2025
Réponse de National Windscreens - Redruth
We're happy to hear that you had a positive experience with our windscreen repair service. Thank you for your feedback!
Great fitter
20 mai 2025
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent repairer
Excellent repairer, good at his job and a great attitude.
However 5 day wait for the repair...
19 mai 2025
Réponse de National Windscreens - Redruth
We're glad you appreciated the repair quality and attitude. We understand the 5-day wait was less than ideal, and we're always working to improve our turnaround times. Thanks for your feedback.
Brilliant service
Brilliant service, couldn't fault the fitter. He had to replace my windscreen and 2no drivers side windows. He explained everything he was going to do and went above and beyond to achieve it.
7 mai 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words! We're thrilled to hear you were so impressed with the service you received. It's wonderful to know our team went above and beyond to ensure your satisfaction. We appreciate you taking the time to share your positive experience.
Very quick and easy
Very quick and easy, a phone call and a text when ready for collection.
2 mai 2025
Réponse de National Windscreens - Redruth
We appreciate your kind words and are glad to hear that you found our service quick and easy. We strive to provide a seamless experience for our customers, and we're happy that we were able to meet your expectations.
5 stars
5 stars . Very good communication from start to the end . Booked in a week of advanced , but been offered an early appointment which was amazing. Very professional and friendly team !
Thank you
1 mai 2025
Réponse de National Windscreens - Redruth
Thank you for your kind review. We are thrilled to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. We strive to provide excellent communication and service, and we're glad you found our team to be professional and friendly.
Réponse de National Windscreens - Redruth
Thank you for your kind review! We're thrilled to hear you had a positive experience. We appreciate your feedback and are glad you found our service excellent.
Really impressed with the service…
Really impressed with the service given, great communication and windscreen replaced with no issues. Everyone I dealt with were informative and polite. Thank you.
23 avril 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you were impressed with the service you received and found our staff to be informative and polite. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Staff very helpful and considerate
Staff very helpful and considerate, given immediate attention and a job well done. Thank you
14 avril 2025
Réponse de National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you found our staff helpful, considerate, and attentive. We strive to provide excellent customer service and are glad that we were able to meet your needs.
Réponse de National Windscreens - Redruth
Thank you for your kind review! We're so glad to hear that you found our service quick and friendly. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track.
Réponse de National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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